Client Service Los Angeles

Victoria Gipson

*.********@*****.*** 213-***-**** Los Angeles, CA

SUMMARY

Seeking a general role with years of security and administration experience. Skilled in team supervision, training, and emergency response; adept at staffing, scheduling, and maintaining high security standards. Proven leadership in command center operations and client service excellence.

SKILLS

Organizational • Ability to Do Detailed Work with Great Accuracy • Communication • Ability to Exercise Discretion and Showcase

Professional Judgement • Ability to Take Direction and Work Independently • Team Player • Fast Learner • Leadership • Microsoft

Office • Hospitality

WORK EXPERIENCE

Allied Universal Security Services, West LA Branch

Shift Supervisor Oct 2023 - Present

•Ensure customer service excellence and client satisfaction, while upholding safety protocols and post orders.

•Supervise a team of officers; conduct training sessions and drills to enhance team safety performance.

•Manage command center operations, encompassing CCTV monitoring, multi-channel radio communications, and coordination with property departments via phone, email, and direct contact.

Operations Manager Jan 2023 - Sep 2023

•Managed staffing and scheduling operations, ensuring adequate security coverage for client sites within the division.

•Conducted interviews and successfully recruited personnel to fill vacancies, maintaining staffing efficiency.

•Administered payroll processing and enforced company timekeeping policies, including adherence to meal and rest break regulations.

Post Commander Jul 2022 - Jan 2023

•Maintained comprehensive Post Orders to ensure adherence to client service agreements and operational protocols.

•Managed base, fire, and emergency systems within a commercial facility, maintaining a state of high alert and security readiness.

•Conducted analysis of security operations to identify and address risks, and to enhance overall safety and service quality.

Staffing Specialist Mar 2022 - Jul 2022

•Collaborated with the Regional Recruiter to assess staffing requirements, optimizing recruitment strategies to meet branch objectives.

•Managed candidate progression, maintaining requisition records and coordinating training schedules to streamline the hiring process.

•Conducted initial interviews and facilitated follow-up interviews with clients or Account Managers to secure qualified personnel.

Human Resources Coordinator Jan 2018 - Mar 2022

•Managed comprehensive HR administrative tasks, ensuring meticulous maintenance of employee records and efficient payroll processing support.

•Facilitated the recruitment process, providing vital assistance to office staff in candidate evaluation and hiring procedures.

•Coordinated and administered new hire orientations, contributing to a structured onboarding experience for employees.

Dispatcher/Coordinating Officer Dec 2015 - Jan 2018

•Monitored CCTV systems and managed communication via phone and radio, ensuring a secure environment and prompt response to incidents.

•Produced comprehensive daily and incident-specific reports, documenting key events and maintaining accurate records for future reference.

•Facilitated coordination of office functions and resource allocation, while aiding security staff with benefits package administration.

EDUCATION

CERTIFICATIONS

Locke High School H.S. Diploma 2006

Los Angeles, CA

CA Guard Card Expires: 08/2025

CA Driver’s License Expires: 12/2025

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