Human Resources Information Technology

A. Tiggy Gashi

Phone: 1-917-***-****

Email: *********@*****.***

PROFESSIONAL PROFILE

Reliable professional with over 20 years of combined experience in private and government sectors. I worked with diverse teams and I am dedicated to diversity and inclusion in the workplace and encouraging feedback and different perspectives.

EDUCATION

M.S., Leadership 2005 - 2007

Mercy College, New York, NY

B.S., Business Administration in Information Technology 1998 - 2001 Monroe College, Bronx, NY

SUMMARY OF QUALIFICATIONS

Leadership Diversity, Equity & Inclusion

Problem-Solving Teaching

Recruitment and Hiring Research

Strategic Planning Cross Cultural Awareness

Departmental Supervision Coaching

Customer Service Emotional Intelligence

EXPERIENCE

Inclusion & Gender Equality Expert

Germin, Municipality of Istog, KS May 2024 - Present

• Analyzes the project’s focus area.

• Conducted online research and face-to-face discussions to determine appropriate training.

• Engaged in the office for gender and inclusion in the Municipality of Istog.

• Communicated gaps, provided feedback and guidance, and made recommendations.

• Proposed gender activities to foster learning and development.

Human Resources Generalist

PSD, LaVergne, TN March 21, 2022 – July 31, 2023

• Oversee the daily functions of the HR department, including hiring and interviewing staff, benefits and leave, and enforcing company policies and practices.

• Initiated a diversity and inclusion training program.

• Implemented employee recognition programs.

• Performed routine tasks such as benefits, leave, disciplinary matters, disputes, and investigations.

• Handled employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.

• Attended and participated in employee disciplinary meetings, terminations, and investigations.

• Maintained compliance with federal, state, and local employment laws and regulations.

• Assisted with training and development, including safety training and anti-harassment.

Human Resources Coordinator

Custom Protection Services, New York, NY Jan.2021 - March 2022

• Managed and administered pre-employment assessments to prospective candidates.

• Conducted employee onboarding and completed all pre- employment forms within 72 hours.

• Conducted background checks and verified licenses and certifications.

• Supported management with handling and resolving human resources issues.

• Assisted with employee conflict issues and communicated with management in mitigating conflicts in a timely fashion. Professor of Practice

Argosy University, Nashville, TN 2017 - 2019

• Adapted innovative teaching methods and Improved test scores to students needs.

• Developed relationships and build student’s confidence.

• Created learning and inclusive environment for students. COURSES: Foundation of Leadership, Business & Management, Organizational Culture, Introduction to Criminal Justice, Terrorism, Security & Counterterrorism, Substance Abuse.

Police Operations Assistant III

Metro Police, Nashville, TN Feb. 2016 - Jan. 2021

• Employee in charge as needed. Prioritized, scheduled, and delegated work assignments.

• Evaluated various police reports to ensure their quality and compliance with Bureau of Investigation regulations.

• Conducted inquiries and analyzed NCIC reports required for investigation purposes.

• Determined the appropriate crime codes and categories according to the Bureau of Investigation.

• Responded to non-emergency crime complaints and created incident reports accordingly via tele-serve as needed.

• Ensured the proper routing of incident reports.

• Collected and recorded data, and narratives for investigation purposes and used for court hearings.

Human Resources Business Partner

A&R Medical Supply Corp. Bronx, NY 2009 – 2015

• Consulted with business executives and other leaders on crucial workforce challenges.

• Coached and mentored managers on employee relations issues.

• Helped develop an onboarding and orientation program that boosted new hire productivity.

• Advised on a new training strategy that helped leaders raise staff engagement and performance.

Call Center Manager

AGM Solutions, New York, NY 2004 – 2011

• Managed pay calculation issues during the payroll week for nearly 460,700 city government employees and responded to

“on-call” emergencies 24/7.

• Provided training within departments and citywide agencies.

• Managed daily operations of the Level 2 call center.

• Proactively informed NYC citywide agencies regarding planned maintenance and duration and hosted conference calls during off hours for outage extensions and emergencies.

• Recruited, trained, and supported call center analysts.

• Consulted with clients to create and implement in-house help desk, including management reporting, training, and documentation, and examined the following areas: analyzing, auditing, upgrading and creating help desk processes and procedures, evaluating and training internal staff, software selection, documenting procedures for a new process to sustain and build on improvements.

College Tutor – Part-Time

TCI College of Technology, New York, NY 2000 - 2002

• Provided college tutoring and took a strategic and comprehensive approach to one-on-one settings with students.

• Conducted group studies and provided resources to help students improve their skills in the subject area. Administrative Assistant

ACS/Contractor New York, NY 1998- 2003

• Performed all necessary daily clerical tasks, including data entry.

• Answered phone calls and maintained strict confidentiality.

• Arranged meetings and coordinated appointments.

• Performed general office support when needed, including reporting IT issues.

• Maintained office filing system.

• Attended staff meetings as needed.

ACHIEVEMENTS

• Implemented Employee Recognition Program 2023

• Improved students test scores by 20% from 2018-2019

•Talked to 50+ customers daily 2010-2011

Publications

• Religious Diversity and The Influence of Religion on Albanians During Different Stages of History. International Journal of Religion 2004. DOI: https://doi.org/10.61707/t1mthx41

VOLUNTEER

Political Campaign, District 13, Bronx, NY

• Initiated phone calls to prospective voters and encouraged them to vote.

• Assisted with scripts and communicated facts to registered voters.

• Conducted preliminary opposition research.

The Women’s Organization, Hope & Peace, Bronx, NY

• Provided resources for training and education.

• Attended domestic violence training program.

• Assisted with translation as needed.

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