Customer Service Medical Records

TEMIKA MOORE

Riverdale, GA ***** 470-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented healthcare and administrative professional with extensive experience in health liaison services, program management, and customer service. Proven ability to facilitate communication between healthcare providers, oversee program operations, and ensure compliance with safety and medical regulations. Adept at managing medical records, coordinating patient care, and delivering exceptional customer service.

PROFESSIONAL EXPERIENCE

Healthcare Liaison

United Cerebral Palsy 2023 – Present

Serve as the primary liaison between nursing staff and program personnel to ensure proper medical support and care.

Coordinate and transport individuals to medical appointments, ensuring all visits are recorded in Therap.

Manage prescription refills, ensuring timely and accurate medication distribution.

Customer Service Representative

Internal Revenue Service 2022 – 2023

Provided taxpayers with accurate information on payment options and tax-related inquiries.

Assisted in resolving delinquent tax situations by contacting taxpayers and their representatives.

Responded to inquiries generated by IRS notices and ensured timely follow-ups.

Program Manager

United Cerebral Palsy 2017 – 2022

Developed and implemented programs that enhanced community engagement and participation.

Conducted daily audits of timekeeping records and AOD requests to ensure compliance.

Maintained open communication with residential providers and families to support individuals’ needs.

Oversaw program operations, ensuring adherence to safety regulations and policies.

Performed weekly audits of individual records and participated in team meetings to enhance program effectiveness.

EDUCATION

University of Phoenix

Bachelor of Science in Health Management (Expected 2026) Phoenix, AZ

University of Phoenix

Medical Records Certification (Completed 2024) Phoenix, AZ

Everest Institute

Medical Assistant (Completed 2004) Decatur, GA

SKILLS & CERTIFICATIONS

Healthcare Administration & Management

Medical Office Procedures & Electronic Health Records

ICD-9 & ICD-10 Coding

Medical Terminology

Medical Billing & Insurance Processing

Disease Identification & Health Finance

Human Resources in Healthcare

CPR & CPI Certified

Microsoft Office Suite (Word, Excel, PowerPoint)

Strong Communication & Organizational Skills

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