Business Development Key Account
Resume:
Shiwlee Chakravarty
Tel.:91-790*******(Mobile); Email- ******************@*****.*** Total exp - 7.5 yrs
Middle level challenging assignments in Business Development, product training, Sales & Marketing, Key Account Management, Team Management with a growth-oriented organisation of repute, retail branch operationsand excellent communication skills.
PROFESSIONAL SYNOPSIS
Worked as trainer in ICICI Bank SMEG Call Centre.
An astute professional with over 4.4 years of experience in providing trainings in Business Development, Sales & Marketing, customer service and soft skill. Key Account Management, Team Management, Client Servicing, Event management networking ability and PRO activities, excellent in soft skills .
Conducting product trainings and sending MIS.
Proven abilities in developing new market segments, managing peer clients, pre-sales efforts.
Possess strong business acumen with a proven track record of increasing revenues, establishing networks & streamlining workflow to enhance profitability.
A skilled communicator with exceptional presentation skills & establish beneficial relationships with key players in the industry.
PROFICIENCY FORTE
Operational banking skills
Cash Management .
Processing of cheques.
Teller operations.
Generating various daily reports.
Preparing and sending various MIS .
Doing RTGS.
Making DD/MCs .
Authorising various processes .
Training,Sales & Business Development
Conducting product trainings in different branches and sending different MIS to Mumbai .
Managing sales operations; accountable for growth along with corporate objectives.
Identifying prospective clients & generate business from the existing to achieve targets.
Driving sales initiatives to achieve business goals & managing sales team to achieve it.
Key Account Management
Interfacing with corporate clients for mapping requirements; delivering need based solutions.
Maintaining excellent relations with clients to generate avenues for additional business.
Team Management
Enabling business growth by developing & managing a network of customers.
Monitoring & support direct sales team to control diversification of funds by attaining recoveries; generating maximum revenues.
Communicating information on corporate initiatives, schemes etc. to teams for enhancing performance from their end.
Client Servicing
Managing customer service operations for rendering & achieving quality services.
Responsible for resolving customer complaints on performance bottlenecks.
Providing value added customer services by attending customer queries & issues.
Maintaining excellent relations with business groups to generate referrals as well as build avenues for additional business.
CAREER HIGHLIGHTS
Satyakam Auto Pvt. Ltd from Jan 2009 to 2012, as Admin / Plant Manager.
Managing all administration, communication and HR activities of the company.
Handling vendors.
Since Oct 2008 to Jan 2009 with Timesjob.com in, Jamshedpur ; designated as
Assistant Manager ( Band II) .
* Acting as sales/marketing trainer.
* Processing of Sales Documents.
* Following up the existing clients and solving the issues in using the software.
* Ensure excellent Customer Handling and delight.
* Giving the product and account information to customers.
* Sending MIS to Kolkata office .
***Since Dec 2007 with HDFC BANK in Retail Branch Banking Jamshedpur ; designated as
Assistant Manager ( Band I) .
worked in branch operations .
Ensure excellent Customer Handling and delight
Achieve goals set by management on a monthly basis while maintaining a satisfactory level of quality assurance on all calls.
Giving the product and account information to customers.
Sending cheques to clearing house and managing cash.
DD/MC making and all other bank operations.
***Since Sept'2006 with ICICI BANK In SMEG,Kolkata ; designated as Officer(GRADE).
Product traininng to sales team
Review and Monitor the quality of calls handled by telecallers and sales training to sales person .
Steering the activities of sales/marketing efficiently; thus acquiring major corporate and SMEG clients in the entire east Regions; reporting to Regional Head, East Zone.
Arranging promotional events and Training sessions for new products.
Working under Small Medium Enterprises Group (SMEG). Mainly responsible for high revenue generation for the Bank in the entire EAST region i.e.(KOLKATA,REST WESTBENGAL, BIHAR,ASSAM,JHARKHAND,ORISSA)
Efficiently handling Assets and Liabilities product amongst the Emerging Corporate Segment- SME (Net Worth up to 750 million)
Assets products- Letter of Credit, Bank Guarantees, Bill Discounting (all trade services products), Overdraft, and Short-term credit. Activity, involved right from appraisal to disbursement.
Liabilities products- Roaming Current Account (Premium current account of ICICI Bank Ltd.) and mobilization of Deposits.
Co-ordinating with Liabilities & Assets Manager for achieving monthly target and also checking for New Business Potential area for Business Banking Group.
Responsible for generating leads for cross-selling team for Sales, General Insurance, Life Insurance, Mutual Fund Product etc.
Information Dissemination Products and Service related during daily Post and Pre Shift briefings.
Compilation of Float Reports and sending to Mumbai HO.
Conducting Team Meetings and One 2 One sessions.
Responsible for Mentoring and Coaching of team members and conducting Root Cause Analysis for performance improvement areas.
Collating MIS from the whole team and sending to Mumbai office.
Checking complaints and following them up till resolution given to customer and sending the reports of SR s to Mumbai.
Maintaing TAT for services.
Escalating matters requiring immediate attention.
Acheivments
Received prize for inceased float in quarter end in Pan India.
Qualified in Pan India contest of Life Insurance .
Worked in ICICI Bank Branch operations for three months .
***Since Jan 06 to Aug 06 with Mahila College Chaibasa Ranchi University .
Faculty of Entrepreneurship Development Programme and Microbiology o BCA & Nursing .
Doing educational counseling for undergraduate students.
***Since Oct 04 to Jan 06 with Ambika Tours & Travels .
Office Executive
Steering the activities of sales/marketing efficiently; reporting to Branch Head, Jamshedpur.
Astute in formulating & implementing systems to enhance the efficiency like Corporate Initiatives.
Arranging promotional events and PRO activities .
ACADEMICS
EXAMINATION PASSED
YEAR OF PASSING
BOARD/UNIVERSITY
SUBJECT
REMARKS
AISSE
1997
CBSE
1ST DIV
H.S
1999
Ranchi University
Science
1ST DIV
B.Sc (HONS.)
2002
Ranchi University
Zoology (H)
1st DIV
M.sc (Zoology)
HR Diploma Course
MBA
2004
2011
Ranchi University
Ajax Management Banglore
C.V.RAMAN UNIVERSITY BILASPUR
Entomology
HR &Finance
2nd Class
1st Div.
Completed HR Diploma Course from Ajax Human Resource Development, Bangalore.
MBA from C.V. RAMAN UNIVERSITY BILASPUR 2011 (HR and Finance )
IT CERTIFICATION
OFFICE 2002 from Ssi Education -(6 month course).Obtained A .
IMPACT (1 year course)
ACCOLADES
Got 1st division with Distinction in practical In Kathak Dance for 5th year from Prayag Sangeet Samiti,Allahabad, in 1993.
In 1994, got 2nd division in exam of Senior Diploma from Prayag Sangeet Samiti .Allahabad in Classical Vocal.
In 1993, got 1st division with distinction in Practical in exam of Junior Diploma for Nazrul Sangeet from Prayag Sangeet Samiti, Allahabad.
I attended T.F.(C.T.P.S.) Scout Course held at Jhinkpani in 1992.
COMPANY DETAILS :-
Satyakam Auto Pvt Ltd
Last CTC 4.0 lacs
Expected CTC:- (Negotiable)
Notice period :- Can join to the earliest
Passport exp.
Location preference Ranchi,Jamshedpur
Can join as soon as possible as not working currently from 2012.
PERSONAL DETAILS
Father s Name : Mr. Shankar Kumar Chakravarty
Date of Birth : 06th Feb 1982
Address : Subhash Chowk Tungri Chaibasa 833201 Singbhum (W), Jharkhand.
Present address : flat no . E 207 MALTI LUXURIA CITY sector 6/C bokaro-827006
Jharkhand
Languages Known : English, Hindi & Bangla.
Marital Status : Married
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