General Manager Customer Service
Resume:
CLINTON JOHNSON
Rhome, TX ***** ************@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager Planet Fitness - Crowley, TX July 2021 to Present
Position: General Manager Reports to: Regional Manager (RM) Department: Operations Excel Fitness Holdings Position Description
Purpose: Oversees and manages a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices and objectives. Ultimately responsible for gym operations to ensure an exceptional member experience through +1 customer service, as well as a financially successful club.
•Lead the Assistant Manager (AM) in planning and implementing strategies to attract and keep customers based on our Excel Core Values.
Duties and Responsibilities:
•Utilize performance tracker to be in line with company metric expectations.
•Oversee, supervise and motivate staff to perform to their best abilities.
•Identify hiring and training needs by ensuring that the AM and all staff meets Excel standards.
•Conduct regular audits to ensure the store is presentable and holding up to Excel standards.
•Lead by example and make sure all employees adhere to company’s policies and guidelines and address actions to that do not comply with set practices in a timely manner.
•Communicate with members and create a high level of customer service.
•Coordinate and interview potential employees, complete new hire paperwork and submit to HR, and train new hires.
•Work with RM, AM, and HR on conducting team member counseling, corrective actions and terminations.
•Perform daily club inspections, assign cleaning or associated tasks, along with re-inspecting said task.
•Enter work orders into Fitness EMS and help manage the completions of work orders with allocated maintenance technicians.
•Hold employees accountable for meeting company standards, audit daily paperwork, resolving day to day customer issues, and follow through with necessary coaching and or performance management.
•Cultivate the next generation of leaders within the club by proactively identifying the strengths
and training opportunities for each staff member. Encourage personal and professional development of the team by holding regular discussions to align individual goals with his/her Excel career path.
•Work closely with the AM to prepare him/her for a future GM role through cross-training, delegation, mentoring, and ongoing performance feedback.
•Manage club inventory and communicate with AM and HQ on placing necessary orders.
•Authorize expenditures and refunds. Make daily bank deposits. General Manager Created: July 2018 HR Signature: BBrant Page 1 of 3
club needs.
Excel Fitness Holdings Position Description
•Maintain availability while off shift as club direct contact to help field club questions and or emergencies.
•Will be responsible to oversee club operations at all times and ensure all work shifts are covered.
•Will fill in for the Assistant Manager when he/she is unavailable to work scheduled shift.
•Required to be on call during company Peak Season/Sale Expirations when needed to support
•HS diploma or equivalent required.
•At least six (6) months of equivalent management experience required. Prefer prior experience as Qualifications:
an Assistant Manager with Excel Fitness.
•Proven ability to lead, encourage, develop and supervise the work of others.
•Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
•Demonstrated the ability, confidence and leadership to managing a team.
•Effective communication skills with internal and external customers.
•Must be team oriented, motivated and well organized.
•Ability to think critically and evaluate solutions to problems proactively
•Proficiency in Microsoft Excel and Word; Datatrak; Fitness EMS and other related applications. Supervisory Responsibility: This position will oversee up to 15 employees at one location, as well as one Assistant Manager. Will ensure team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meets established club performance metrics.
Budgetary Responsibility: This position will be authorized to spend up to $250 in club-related expenses or maintenance per incident. May also issue discretionary bonuses to staff as approved by the RM. Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
General Manager Created: July 2018 HR Signature: BBrant Page 2 of 3
Excel Fitness Holdings Position Description
Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt employee is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA). Days and hours of work are Monday-Friday between 9am-9pm. This position may work outside of the established work schedule for any Assistant Manager or employee shifts on the weekends and/or overnights as needed to ensure the club is open and running smoothly. Work hours are subject to change at any time dependent on business needs.
Travel: Up to 5% travel is expected for this position for employee events, trainings or conferences. Overnight trips may be necessary if traveling outside of the local area.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing
Service Technician
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Greeted customers and maintained Responsible for contributing to productive customer relationships Complete continued education on technical specifications of relevant equipment
Submitted and completed work orders & kept adequate records and maintain documentation in line company standards
Recognize sales opportunities and communicate to District Service Manager Coach/tutor junior colleagues and trainees as necessary
Followed DOT standards when conducting work travel
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Power-assisted and ordinary hand tools, and specialized shop tools (impact wrenches, hammers, ratchet and open-ended wrenches, pry bars, pliers, etc.) to assemble, disassemble, and repair equipment and components.
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Education
Associate of Arts in Automotive and Diesel Technology
Universal Technical Institute 2013 to 2015
High School Diploma
Edward S Marcus High School - Flower Mound, TX 1999 to 2003
Skills
•Customer service
•Sales
•Supervising experience
•Leadership
•Team management
•Mentoring
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