Patient Care Primary
Resume:
Michelle Rhoden
Pensacola, FL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Public Assistance Specialist
State of Florida - Pensacola, FL
February 2020 to Present
• Assist clients with patient care
• Verify insurance (FLMISS & Availity)
• Schedule appointments via the phone and in person
• Handle payroll for my department
• Conflict resolution
• Run daily reports
• Hire and train new staff
• Perform eligibility interviews to see what programs a client may qualify for
• Overseas Refugee and Immigration program
• Works with TB, Primary Care, Immunizations, Family Planning & STD programs
• Provides education on Narcan Nasal Spray
•Monitors end of day deposits for Fiscal Dept
Interview Clerk
State of Florida Department of Children and Family - Pensacola, FL May 2019 to February 2020
• Interviews and/or investigates applicants for public health and social services program to gather information pertinent to their application over phone and in person
• Selects and refers eligible applicants to public assistance or public housing agencies.
• Records and evaluates personal and financial data to determine initial or continuing eligibility.
• Initiates procedures to grant, modify, deny or terminate eligibility and grants for various assistance programs.
• Prepares regular and special reports, keeps records of assigned cases and submits individual recommendations
• Prepares and assists applicants in completion of routine intake and personnel forms.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides programs benefits.
• Reviews applicant information.
• Interviews and screens clients for program eligibility and schedules appointments within established procedures.
Patient Registration Representative
R1/Sacred Heart
Pensacola, FL July 31, 2018-May 30, 2019
• Assigned ICD-10 and CPT codes relative to patient registration
• Verified appropriate diagnosis and coverage criteria
• Performed insurance verification and assisted with billing
• Interpreted physician orders for appropriate testing or admission criteria, prepared documents for imaging/scanning, into electronic patient record, copying and faxing Unit Coordinator
Lakeview Center Inc. DUI Program - Pensacola, FL
May 2003 to July 2018
Pensacola, FL May 2003-July 11, 2018
*Responsible for the overall daily operations of the DUI Department
*Entered daily charges by close of business each day to ensure proper charge capture
*Hired and trained new associates
*Liaison between clients, the Florida Department of Motor Vehicles and the local Courts
*Entered payroll, handled maintenance request, ordered supplies
* Corresponded with Substance Abuse treatment providers to ensure clients successfully completed treatment
*Managed files, ran reports, faxed documents, answered phoned, sorted mail. Compiled documents
*Researched and implemented the use of new program software to ensure the program was not only
meeting but exceeding the State's requirements
(Significant accomplishment was the recognition I was given when our department received 100% accuracy on a State Audit. That had never been done in the history of Lakeview Center.)
Front End Supervisor
Ross Dress for Less
November 2003-2010
*Responsible for product placement and displays
*Assisted clients with purchases and strived to resolve clients complaints
*Responsible for all employee and customer interactions in the front half of the store
*Trained new associates
*Handled the counting of monies daily and deposits Recruiter
Capps Medical College - Pensacola, FL
January 2001 to May 2003
• Scheduled and conducted meetings with prospective students and their families
• Conducted financial planning with candidates
• Scored in the 10% of employees in successful resolution of issues
• Responsible for orientation and tours of campus
• Created and maintained a database to develop recruits
• Contacted clients with follow-up phone calls
• Answered questions with up-to date knowledge of medical careers Education
Certification in ASL
Pensacola State College - Pensacola, FL
April 2023 to May 2023
Florida Notary and Signing Agent
September 2021 to September 2025
Certificate in Medical Billing & Coding
DeVry University-Chicago - Remote
May 2020 to June 2021
Certification in Office System Technology
Pensacola Junior College - Pensacola, FL
August 1992 to June 1994
High School Diploma
Woodham High School - Pensacola, FL
August 1989 to June 1992
Skills
• Customer Service
• Data Entry
• Inventory Clerk
• Filing
• CPT Coding
• ICD-10
• Financial Planning
• ICD-9
• Medical Terminology
• Insurance Verification
• Budgeting
• Conflict Management
• Medical Billing
• Recruiting
• Employee Orientation
• Hospital Experience
• Presentation Skills
• Medical Coding
•Administrative Experience
• Medical Scheduling
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