Operations Manager Customer Service
Resume:
Jaimee
Churchill
Operations Manager
Resume
Detail-oriented professional with a substantial track record of exceeding customer and facility satisfaction goals across diverse sectors. Possesses strong expertise in overseeing daily operations, streamlining processes for enhanced efficiency, and optimizing resource allocation to maximize productivity and outcomes. A collaborative team player known for reliability, adaptability, and an unwavering commitment to surpassing expectations. Dedicated to fostering a positive workplace culture and empowering teams to achieve
collective goals while maintaining a strong focus on individual development.
Contact
Address
Maricopa, AZ 85139
Phone
***************@*****.***
Skills
Documentation
& Reporting
Business Planning
Customer Service
Excellence
Work History
Owner/Operator
Pitter Patter Preschool, LLC -, Maricopa, AZ
2022-12 -
Current
Relationship Building: Cultivated a nurturing and
supportive learning environment that promotes strong relationships with students and parents. Implemented open communication strategies and individualized support to enhance student engagement and parental
involvement.
•
Classroom Management: Developed and maintained a
structured classroom environment by establishing clear behavioral expectations. Employed proactive strategies to model appropriate conduct and consistently reinforce positive behaviors, resulting in improved classroom dynamics.
•
Assessment & Instruction: Utilized a variety of formative and summative assessments to accurately track student progress. Leveraged data analysis to inform differentiated instruction, ensuring that each child receives tailored educational support based on their unique needs and learning styles.
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Differentiated Learning: Employed innovative teaching strategies to accommodate diverse learning needs,
fostering an inclusive atmosphere where all students can thrive. Regularly assessed and adjusted instructional methods to ensure equitable access to quality education for every child.
•
Program Development: Designed and implemented
age-appropriate curricula that promote cognitive, social,
•
Team
Collaboration
Data Entry
Proficiency
Effective
Communication
Adaptability &
Flexibility
Problem-Solving
Skills
and emotional development. Engaged with parents and the community to enrich learning experiences through field trips, guest speakers, and interactive activities. Patient Financial Services Representative
Washington Orthopaedic Center, Centralia, WA
2017-12 -
2021-08
Patient Financial Services: Demonstrated proficiency in navigating sensitive financial conversations, negotiating payment arrangements, and providing compassionate
support to self-pay patients. Developed clear
communication methods to explain billing processes and financial responsibilities.
•
Relationship Building: Established and maintained strong patient relationships by actively listening to concerns and feedback, ensuring a positive and reassuring billing experience. Implemented follow-up strategies to enhance patient satisfaction and trust in the facility.
•
Collaboration & Teamwork: Worked collaboratively with multiple departments, including clinical and administrative teams, to implement facility-wide initiatives aimed at exceeding patient satisfaction goals. Participated in regular meetings to discuss patient feedback and service improvements.
•
Organization & Accuracy: Managed a high volume of
tasks, including billing inquiries and payment processing, while maintaining exceptional attention to detail and accuracy. Developed efficient tracking systems to monitor outstanding accounts and ensure timely collections.
•
Field Supervisor, Operator
Oil States Energy Services, Williston, ND
2012-01 -
2015-05
Team Leadership: Successfully supervised and mentored a team of over 40 employees, providing guidance, support, and constructive feedback to enhance individual and team performance. Created a culture of accountability and recognition, leading to increased employee morale and productivity.
•
• Time Management & Prioritization: Demonstrated the ability to excel in fast-paced environments, consistently meeting project deadlines while managing multiple
priorities. Developed and implemented effective
scheduling systems to optimize resource allocation and workforce efficiency.
•
• Safety & Compliance: Maintained a safe and compliant working environment by ensuring strict adherence to
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safety guidelines and protocols. Conducted regular safety training sessions and inspections to minimize workplace incidents and promote a culture of safety.
• Project Management: Delivered projects on time and within budget by effectively prioritizing tasks and coordinating resources across multiple facilities. Utilized project management tools to track progress, identify potential obstacles, and implement solutions proactively.
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Education
High School Diploma
Horizon High School - Thornton
Member, Distributive Education Club of America
Elected Class Secretary, Student Council
2008-05
Community Involvement
Deeply committed to personal and professional growth through continuous learning opportunities. Actively participate in volunteer leadership roles within the community, contributing time and resources to local initiatives. Support children's extracurricular activities, fostering their development and encouraging their passions through involvement in sports, arts, and educational programs. Regularly engage in workshops and training sessions to enhance skills and knowledge across various fields, demonstrating a lifelong commitment to learning and improvement.
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