Medical Receptionist Front Desk
Resume:
CYNTHIA
BELL
**********@*****.***
Douglasville, GA 30135
Seasoned professional with 28 years of experience in customer-focused roles, seeking a Medical Receptionist position. Excelled as a Medical Receptionist/Scheduler at Southwest Atlanta Nephrology; adept at managing complex schedules and enhancing patient satisfaction. Proven track record in streamlining front desk operations and improving appointment systems at Kaiser Permanente.
PROFESSIONAL SUMMARY
SKILLS
• Interdisciplinary Collaboration
• Patient Documentation
• Business Intelligence
• Swift Typing Speed
• Appointment Scheduling
Exceptional Customer Service
and Interaction Experience
•
CERTIFICATIONS
• MT (Medical Technologist)
Basic Life Skills Certification/
CPR Certified
•
Frederick Douglass High School
Atlanta, GA • 05/1980
High School Diploma
EDUCATION
Emory Hospital - Medical Scheduler
Atlanta, GA • 01/2023 - 07/2023
Southwest Atlanta Nephrology - Medical Receptionist/Scheduler Atlanta, GA • 11/2022 - 02/2023
Kaiser Permanente - Receptionist
Orange County, CA • 10/1997 - 10/2021
Hughes Aircraft - Accounting Clerk
Fullerton, CA • 04/1996 - 09/1997
WORK HISTORY
Optimized patient appointment processes, resulting in decreased wait times through strategic schedule management.
•
Maintained accurate and complex scheduling calendars for healthcare providers, ensuring all appointments were systematically verified.
•
Enhanced patient-provider communication by effectively addressing appointment-related inquiries and concerns.
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Assessed and fulfilled client requirements, ensuring personalized recommendations aligned with individual preferences and specifications.
•
Maintained an organized and inviting atmosphere, upholding high standards for store cleanliness and presentation.
•
Attentively listened to client inquiries, effectively identifying and suggesting suitable products and services to meet their needs.
•
Enhanced customer satisfaction by addressing inquiries and delivering accurate information.
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Streamlined front desk operations, managing phone calls, emails, and walk-in clients for increased efficiency.
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Maintained an organized reception area, ensuring updated materials and a welcoming environment for visitors.
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Improved the appointment scheduling system, resulting in reduced wait times and heightened client satisfaction.
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Maintained and reviewed guest and advance deposit ledgers to ensure compliance with internal controls.
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• Enhanced cash flow management through vigilant monitoring of United States Postal Service - Postal Distribution Clerk Orange County, CA • 02/1991 - 06/1993
payments and executing prompt collections follow-ups. Audited warehouse operations to pinpoint improvement opportunities and executed necessary corrective actions to enhance efficiency.
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Ensured compliance with OSHA safety standards through systematic inspections and maintained accuracy in merchandise handling by examining for any damage or documentation discrepancies.
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Retired from Kaiser Permanente 26 years .
ACCOMPLISHMENTS
Meals on wheels.
Feeding homeless on Thanksgiving.
5k runs to support Alzheimer's
5k runs to support breast cancer.
VOLUNTEER WORK
Contact this candidate