Customer Service Insurance Claims

Jennifer M. Sanjean

*** *. ****** **.

Olathe, KS 66061

913-***-****

**********@*****.***

OBJECTIVE: To obtain a challenging position that will allow me to use my knowledge and skills in insurance claims, customer relations and management to further my career in the insurance industry. SKILLS: Proficient in MS Word, Excel, Email systems and overall PC usage. Over 20 years experience in Customer Service, Insurance Claims and Retail Management. Excellent at learning new software. Polite and professional at all times. Estimating in Xactimate. WORK EXPERIENCE:

August 2008 to present Farmers Insurance Group 10551 S Ridgeview Rd, Olathe, KS 66061 Special Claims Representative-Subrogation

Investigate, determine liability, confirm coverage, establish damages, and negotiate settlement of large loss property claims. Maintain an active adjusters license in states where required. Pursue subrogation recovery. Experience with Xactimate, Symbility, XactContents, Enservio, etc. EDUCATION: Central Missouri State University Warrensburg, MO Bachelor of Arts in Biology December, 1998

Minor in Anthropology

Honors to include: Beta Beta Beta and Phi Kappa Phi CERTIFICATIONS: AICPCU (insurance specific)

INTRO 320 Intro to Property and Casualty Insurance January 2009 INS 21 Property and Liability Insurance Principles February 2009 INS 22 Personal Insurance May 2009

Licensed in TX and several other reciprocals