Human Resources Employee Relations
Resume:
Consuelo (Connie) Carreon
El Paso, TX 79912 915-***-****
E-mail: *********@*********.***
Summary of Dedicated professional with work experience and knowledge in human resources including full cycle Qualifications: recruiting, employee relations, performance management, training and development and leaves of
absence. Consistently exceed performance expectations while performing with integrity. Possess
outstanding interpersonal and communication skills. Able to manage concurrent projects/duties in high
stress, fast-paced situations.
Professional Charter Communications (Spectrum), El Paso, TX February 2021 – Present
Experience: Human Resources Generalist
Provide day-to-day performance management guidance including coaching, counseling, and disciplinary action(s).
Manage and resolve employee relations issues by conducting effective, thorough, and objective investigations.
Respond to employee inquiries regarding leaves of absences (FMLA, ADA, PLOA, PPL) and provide guidance as needed.
Coordinate and conduct new employee orientation; review all company policies and procedures and benefits.
Support and counsel employees, including leadership, on job-related issues.
Participate actively in employee disciplinary action, termination, and investigation decisions, while maintaining a fair and compliant approach.
Support employee engagement efforts: coordinate annual employee health and benefits meetings, flu shot clinics and HR related trainings.
Assure company policies are administered fairly and consistently throughout the area of responsibility.
Recruiter
Managed the recruiting lifecycle to include creating job descriptions, sourcing candidates, conducting interviews, making job offer and facilitating the onboarding processes for all Customer Service positions across Video Repair & Internet Voice teams.
Coordinated with HR Leaders and hiring Manager(s) to develop a comprehensive recruitment strategy.
Implemented diversity recruitment initiatives through community outreach efforts such as job fairs, college recruiting, military events, and state employment agencies; providing organization information, opportunities, benefits; making presentations while creating strong community relationships.
Created a positive candidate experience through problem-resolution, immediate response to candidate's needs, and delivery of exceptional service to candidates.
Obtained and exceeded recruitment hiring targets month after month.
Consistently communicated with Senior Leadership, providing weekly and monthly recruitment updates on hiring activities and progress.
Maintained accurate and concise records and reports concerning all phases of the recruitment process.
Ensured all recruitment practices complied with all applicable laws and corporate policies.
Contributed to the expansion of Customer Service positions in El Paso to include Customer Service Representatives, Supervisors, Managers, and support level positions (850+ new positions)
VOLT Workforce Solutions, El Paso, TX October 2018 – February 2021
Recruiter/HR Specialist
Actively identified qualified candidates for new and existing clients.
Managed the recruiting lifecycle to include creating job postings, selecting/interviewing candidates, making job offers and completing on-boarding process.
Established various recruiting initiatives through community outreach efforts, such as job fairs, college recruiting, military events and state employment agencies.
Managed an average of 30-50 employees throughout various client sites.
Assisted clients in managing all co-employment issues to include performance reviews, investigations of client/employee complaints, counseling/coaching employees accordingly and making decisions regarding termination of employees.
Monitored and analyzed employee turnover/absenteeism.
Investigated employee incidents, including completing incident report, initiate medical attention (if needed) and referred employees to process workers’ compensation (if needed).
Processed weekly payrolls for all assigned employees and maintained time card records.
Kelly Services, El Paso, TX June 2015 – January 2018
Senior Recruiter (On-site Supervisor/HR)
Analyzed customer staffing needs and developed recruiting strategies to fill all required positions.
Managed the recruiting lifecycle to include creating job postings, selecting/interviewing candidates, making job offers and on-boarding process.
Scheduled weekly meetings with Supervisors/Manager to discuss job performance of employees on job assignment.
Managed an average of 40-95 employees, handling co-employment issues such as performance reviews, customer/employee complaints and counseling/coaching employees accordingly.
Assisted with making termination decisions and conducted exit interviews.
Managed and minimized worker’s compensation by conducting safety site surveys, incident investigations, following up with insurance carrier/treating physician and Return to Work programs.
Testified in unemployment hearings as needed.
Prepared weekly timecards for payroll processing center and resolved any payroll issues.
Education: M.B.A/Human Resource Management, University of Phoenix
B.S. Administration & Operations, DeVry University
Additional Skills: - Human Resource Management - Sourcing & Interviewing - High Volume Recruiting - Worker’s Compensation knowledge - OSHA Requirements knowledge
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