Risk Management Project Manager

DORIS CHANDLER

**** ******** ***** **** • Garner, NC 27529

954-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Results-driven operations leader with 15+ years of experience managing large-scale property portfolios, streamlining operations, and leading high-performing teams. Proven ability to drive regional strategy, optimize profitability, and ensure compliance across diverse markets. Recognized for launching scalable programs that enhance operational efficiency and expand equitable housing access.

CORE COMPETENCIES

Multi-Region Portfolio Management, Operational Excellence & Process Improvement, Financial Performance & KPI Optimization, Strategic Planning & Execution, Risk Management & Regulatory Compliance, Cross-Functional Team Leadership, Talent Development & Succession Planning, Budgeting & Cost Control, Change Management & Integration, Vendor & Contract Negotiation

PROFESSIONAL EXPERIENCE

Progress Residential – Raleigh, NC

Portfolio Operations Director Aug 2023 – Apr 2025

Assistant Portfolio Operations Director Feb 2016 – Aug 2023

441 Plaza, LLC – Miami Gardens, FL

Project Manager Jun 2012 – Dec 2015

• Managed operations for commercial and mixed-use properties totaling 120+ tenants.

• Supervised commercial construction projects totaling 8,900+ sq ft, including restaurants, medical offices, and retail spaces.

• Improved tenant retention through strategic lease management and community engagement initiatives.

Human Resource – Miami Lakes, FL

Controller 2005 – 2012

• Led financial and accounting operations, managing payroll and reconciliations across 15 bank accounts.

• Oversaw residential and commercial closings and ensured compliance with all state and federal tax filings (940/941).

• Directed HR functions, including hiring, terminations, and benefits administration.

Realty Center of America – Miami Lakes, FL

Controller 1995 – 2005

• Managed daily office operations, accounting, payroll, and MLS/marketing systems for a staff of 35.

• Drove strategic growth through financial oversight and operational improvements.

EDUCATION

American Academy, Miami, FL

Diploma May 1998

TECHNICAL SKILLS

MAS90 PeachTree Calix Salesforce Yardi QuickBooks

LANGUAGES

Fluent in Spanish

• Oversaw maintenance operations including vendor coordination, capital project planning, and emergency response protocols to ensure resident satisfaction and property preservation.

• Built and mentored regional teams, improving employee engagement and reducing turnover by over 15%.

• Developed a standardized risk management framework, resulting in 100% compliance across regulatory audits.

• Implemented strategic process improvements that reduced operational costs by 10–20% while maintaining service levels.

• Directed operations for a multi-regional residential portfolio, achieving sustained increases in asset performance and NOI.

• Supported maintenance operations by optimizing workflows and vendor relationships to increase service efficiency and responsiveness.

• Collaborated with cross-functional teams to align portfolio performance with company growth objectives.

• Spearheaded the company’s Housing Choice program, leading to national adoption and expansion of affordable housing options across multiple states.

• Oversaw a 3,000-unit single-family home portfolio in South Florida, maintaining a 99% collection rate within 60 days post-acquisition for 24+ consecutive months.

• Directed multi-regional operations for a large-scale residential portfolio, driving sustained improvements in asset performance and net operating income.

• Implemented strategic process enhancements that reduced operational expenses by 10–20% without compromising service quality.

• Established a portfolio-wide risk management framework, achieving full compliance during all regulatory audits.

• Mentored and developed regional leadership teams, increasing employee engagement and reducing turnover by over 15%.

• Managed maintenance operations including vendor selection, capital planning, and emergency response protocols to ensure timely service delivery and asset preservation.

• Managed a 3,000-unit single-family home portfolio across South Florida, sustaining a 99% collection rate within 60 days post-acquisition for over two years.

• Launched and led the Housing Choice Voucher (HCV) program, resulting in national implementation and broader affordable housing access.

• Aligned regional portfolio performance with company expansion goals through cross-functional collaboration and data-driven decision making.

• Supported maintenance services by optimizing workflows and vendor management processes to improve efficiency and resident satisfaction.

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