Customer Service Sales Representative
Resume:
Mikael Parker-Jones
Savannah, GA *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Representative
AT&T-Port Wentworth, GA
February 2025 to Present
• Provide extraordinary customer service by being compassionate towards and understanding their needs
• Build value by offering tailored and thoughtful solutions to fit each person, family or business
• Represent the AT&T brand with the utmost professionalism and courtesy
• Assist leaders with store operations and duties
• Cooperate with fellow RSCs to achieve a team approach to sales and customer service
• Achieve sales benchmarks, milestones, and metrics
• Excel in selling AT&T's products/services, including entertainment and internet
• Work with wireless leaders to stand out, serve and succeed within the local community.
• Provide expert technical assistance to customers
• Clear communication skills
• Ability to operate a personal computer, wireless equipment, copier and fax.
• Ability to work in fast pace environment.
• Ability to follow instructions to completion.
• Ability to work under pressure, multi-task and handle customer complaints or requests.
• Ability to adapt to fluctuating noise levels and varied sounds from multiple media sources/devices.
• Problem solves under pressure
C-RAM Crew Chief
U.S. Army National Guard-Baghdad
March 2024 to Present
• Was the Crew Chief for specialized base defense weapon system
• Supervised multiple soldiers
• Maintains SECRET security clearance
• Perform maintenance on multiple 60Kw generators
• Maintained Supply of various chemicals
• Loaded and unloaded shipping containers
• Used specialized Windows based computer system for daily operations and troubleshooting Warehouse Freight Loader/Unloader
Humano-Port Wentworth, GA
February 2023 to Present
• Loading/Unloading freight
• Verifying freight and products
• Verifying trailer weight and cubage
• Verifying freight documentation accuracy
• Correcting pallet errors
• Working with Senior Management to develop new techniques for efficiency
• Distributing inbound freight to needed storage facilities Culinary Specialist
Army National Guard-Savannah, GA
October 2019 to Present
• Prepare meals for mass groups of people
• Cook various dishes ranging from meats to vegetables to fruits.
• Ensuring food deliveries are met
• Maintain section equipment
• Perform minor maintenance
• Ensure cleanliness of dining facilities
• Manage invoices
• Track inventories
Consumer Sales Representative
Samsung Electronics-Savannah, GA
December 2022 to February 2023
• Sale Samsung electronics and products to potential customers.
• Demonstrate product capabilities
• Maintain products displays
• Maintain and secure inventory
• Track inventory and sales
• Network with other Sales Representatives in the region.
• Maintain awareness of upcoming Samsung products.
• Overcome customer objections
• Maintained a high level of expertise on all Samsung electronics. Putaway Driver (Warehouse)
Maersk Shipping and Warehousing-Savannah, GA
December 2022 to January 2023
• Drive EPJ (Electric Pallet Jack)
• Distribute bulk product to pallet locations
• Distribute pallets to unloaders
• Use scan guns
• Assist with inventory
Personal Banker
OnBrand24 (First National Bank of Texas)-Savannah, GA November 2022 to December 2022
• Process financial transactions
• Troubleshoot account issues
• Schedule delivery of Mastercard products
• Cancel accounts
• Process loan applications
• Update customer accounts
• Guide customer using digital banking platform
• Provide account balance information
• Sell specialized financial products
Customer Service Advisor (remote WAH)
Apple-Hinesville, GA
July 2021 to November 2022
• Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
• Comfortably navigate multiple applications to research solutions
• Multitask in Apple systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Provide excellent tech support assistance for customers dealing with Multi Media Support issues
(Apple Music, iCloud Storage, Apple TV, Facetime, AppleCare, iMessages, Apple One, Apple Arcade, and Subscriptions.
• Provide support for Apple Pay, Apple Cash, and Apple Card issues and concerns.
• Provide assistance with billing and payments regarding Apple services.
• Sell AppleCare to customers.
• Network with other Apple departments to ensure the best results for a variety of potential customers issues.
• Work independently with discipline and motivation to succeed in a virtual environment
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
• Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
• Occasionally place outbound calls to customers in need of special support
• Professionally manage customer accounts while ensuring absolute privacy and discretion in regards to personally identifiable information.
• Schedule appointments for the delivery of various Apple products repairs. Rx Advisor (work at home)
Humana
March 2021 to June 2021
• Process inbound calls
• Place outbound calls to customers
• Manage customer accounts
• Resolve customer issues
• Network with Pharmacies nationwide
• Schedule delivery of products and services
• Multitasking with various computer systems
• Process orders for medications
• Updating member information
• Solve issues with medication orders
Customer Service Agent - Call Center
OnBrand24-Savannah, GA
February 2021 to March 2021
• Process inbound customer calls
• Process inbound delivery/technician calls
• Manage customer accounts
• Resolve customer issues
• Place customer orders
• Network with stores and other departments
• Place outbound calls to customers
• Schedule delivery of products and services
• Operate multiple computer systems simultaneously
• Process cancellations
• Update customer accounts
Consumer Sales Agent (work at home)
NexRep-Hinesville, GA
December 2020 to February 2021
• Process new warranties
• Renew warranties
• Manage client accounts
• Networking with multiple departments
• Resolve customer issues
• Update customer information
• Process cancellations
• Process customer payment information
• Sell specialized products
• Receiving Inbound Calls
• Making Outbound Calls
Customer Service Representative
Family Dollar-Hinesville, GA
March 2020 to December 2020
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation. Inbound Team Member
Target Distrubution Center-Midway, GA
March 2019 to October 2019
• Unloading and processing bulk freight;
• Maintained department quotas and unloading deadlines;
• Utilized pallet jacks and forklifts to move large items;
• Performed minor maintenance on pieces of equipment; Petroleum Supply Specialist
Army National Guard-Savannah, GA
October 2017 to September 2019
• Provide bulk fuel to other units;
• Maintained bulk fuel supply;
• Tracked fuel distribution for multiple units;
Unloader/Produce Associate
Walmart-Hinesville, GA
January 2016 to March 2019
• Unloaded new freight in a timely manner;
• Distributed general merchandise and food to various departments;
• Used pallet jacks and various forms of powered motorized equipment to move, stock, and store freight;
• Put out fresh fruits, vegetables, and meat products;
• Worked in both hot and very cold environments;
• Maintained cleanliness of Produce, Meat, Bakery, and Deli departments;
• Made sure waste was properly disposed of;
• Processed returns;
• Performed customer service, found hard to locate items for customers, and handled customer complaints and issues;
• Up-selled products to customers in combination with various deals and offers the store advertised;
• Persuaded customers to purchase alternative products when the initial product was not available; Human Resources Specialist
Army National Guard-Savannah, GA
January 2011 to September 2017
-Processed sensitive Army personnel documents and information;
-Tracked PERSTAT, unit strength, and personnel accountability;
-Maintained sensitive government equipment for the processing of data classified as SECRET;
-Assisted soldiers with career progression, finances, education, insurance, benefits, promotion requirements, and accuracy of personnel information; Cook/Cashier
Krystal's Restaurant-Hinesville, GA
April 2013 to January 2016
-Cooked food orders;
-Kept track of food inventory;
-Received incoming deliveries of bulk food products;
-Processed orders at the counter and in the drive-thru window;
-Assisted in maintaining the cleanliness of the restaurant;
-Performed both maintenance throughout the facility and custodial tasks;
-Performed customer service and handled customer complaints and issues. Petroleum Supply Specialist
U.S. Army (Active Duty)-Fort Stewart, GA
January 2007 to January 2011
• Provide bulk petroleum based products;
• Maintain stockpile of hazardous chemicals;
• Tracked chemical inventory and usage;
• Directed motor pool safety;
• Procured and distributed bulk fuel, chemicals, and various other petroleum based fluids;
• Reported directly to Maintenance Platoon SGT;
Education
Bachelor's in Business Administration
Columbia College-Ft. Stewart-Hinesville, GA
March 2012 to January 2016
Certification in Human Resources (S-1)
Army National Guard Human Resources School-Fort Devens, MA November 2012 to November 2012
Certification in Petroleum Supply
U.S. Army Quartermaster School-Fort Lee, VA
October 2006 to January 2007
Certification in Basic Army Knowledge and Skills
U.S. Army Basic Training-Fort Jackson, SC
August 2006 to October 2006
Certification in Retail Sales
Colombia College-Henderson, NC
August 2005 to July 2006
Bachelor's in Accounting
Elizabeth City State University-Elizabeth City, NC September 2003 to July 2005
High school or equivalent in General Studies
Hertford County High School-Ahoskie, NC
September 1999 to 2003
Skills
• Human Resources
• Google Slides (8 years)
• Data entry
• Mac OS
• Customer Service Skills (8 years)
• Strategic Planning
• Call Center experience
• Computer Networking
• Customer support
• Google Docs (8 years)
• Freight Experience
• Onedrive (7 years)
• Food Service (4 years)
• Produce Experience
• Phone etiquette
• Typing
• Microsoft Office (10+ years)
• Microsoft Access
• Military Experience (10+ years)
• Materials Handling
• Computer skills
• Database administration
• Account Management
• VPN
• Microsoft Word
• Outbound sales
• Order Entry (3 years)
• Logistics
• Active Directory
• Windows
• Pallet Jack
• Operating Systems
• Warehouse experience
• Google Suite
• Human Resources Management
• Payroll
• Salesforce
• Office Management
• Computer Literacy
• Microsoft Outlook (3 years)
• Call center
• Communication Skills
• Citrix
• Quality assurance
• Forklift experience (1 year)
• Military
• Microsoft Excel
• Microsoft SharePoint
• Customer service
• CRM software
• Time management
• Microsoft Onenote (4 years)
• English
• Financial services
• Software Troubleshooting
• Performance Management
• Google Sheets (8 years)
• Sales
• iOS
• Technical support
• Analysis skills
• Research
Military Service
Branch: United States Army
Rank: Specialist
Certifications and Licenses
CPR Certification
Present
U.S. Army certified training on CPR and other various emergency medical procedures. Hazardous Materials Handler
Human Resource Certification
Food Handler
Food Handler Certification
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