Customer Service Technical Support
Resume:
Professional summary
Medical Assistant with over 14 years of experience in customer service, insurance, and claims processing, demonstrating strong team leadership and problem-solving skills. Adept at technical support and documentation, with a proven track record in developing programs and enhancing team performance. Passionate about leveraging expertise to improve patient care and streamline medical billing processes.
Employment history
StateFarm Claims Specialist Richardson, TX
Oct 2023 - 2024
• Incoming calls
• Outgoing calls
• Complete claims
• Task work
• Building report
• Sending emails
• Team meetings
• Develop programs
Bridge Real-Estate Loan Processor Fort Worth, TX Jun 2020 - Feb 2023
• Preparing loan files and submitting them to banks
• Responsible for assurance that all documents and signatures are in order prior to submission for approval
• Interviewing, assessing, and researching loan
StateFarm Customer Technical Support Fort Worth, TX Oct 2022 - Mar 2023
• Fixing all employees systems
• Returning emails and chats
• Attending weekly meetings
• Helping all employees get logged onto the system
• Fixing anything that’s broken all computer hardware Whitney Belkwillis
Medical Assistant
8300 Auburn Dr, Fort Worth, US, 76123
***************@*****.***
Virginia Department of Transportation Data Entry Virginia Jan 2021 - Jun 2021
• Typing 40 wpm
• Entering data into the system
• Making corrections to license plate as they pass through the toll tag station Glens Fall Hospital Customer Service New York
Feb 2018 - Sep 2019
Inogen Oxygen Data Entry Specialist
May 2014 - Jun 2015
• Handle issues in the best interest of both the company and customer
• Assume responsibility for customer satisfaction as part of a collaborative, dedicated Customer Care Center Team which pro-actively resolves all customer issues
• Process credit card payments
• Ensure all open cases are updated, assigned, and closed before end of shift
• Understand and adheres to, company and departmental policies and procedures, including and not limited to QA forms, SOPs, WIs, and safety and security measures
• Handle the data entry of multiple accounts and vendors
• Processed 150+ memberships and registration payments per day
• Respond to multiple emails daily resulting in team closing on time
• Working in collaboration with multiple departments to meet deadlines Porta Medic Call Center Representative
May 2012 - Oct 2013
• Managed a high-volume workload within a deadline-driven environment
• Resolved an average of 550 inquiries any week
• Became lead to-go person for the new hires on at the company
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
Managed high-volume tasks, resolving 550 weekly inquiries; improved team onboarding processes.
Led new hire support, enhancing training efficiency; completed customer service training. Verified patient insurance, streamlined inquiries; reduced response times, boosted satisfaction. Acted as a mentor for new hires, fostering a collaborative team environment and ensuring smooth onboarding experiences.
Wellmed was used for proactive and preventative care. Patient First Medical Office Assistant
Mar 2010 - Sep 2012
Education
Bachelor's Degree in Business University of Maryland Global Campus Jan 2020 - Present
Medical Office Assistance Richland College
2011
Diploma Lakeview Centennial High School
2010
Skills
Customer Service Data Entry
MS Office Claims Processing
Problem Solving (Expert) Technical Support (Expert) Insurance (Expert) Medical Billing (Expert)
Documentation (Expert) Team Leadership (Expert)
Patient Care Time Management
Attention to Detail Critical Thinking
Multitasking Organizational Skills
Conflict Resolution
Efficiently scheduled appointments, enhancing patient satisfaction and provider availability. Managed patient records, ensuring accurate and timely updates for treatment information. Handled billing and claims, improving financial processes and insurance enrollment accuracy. Trained and coached staff, fostering a collaborative and supportive office environment. Facilitated seamless patient interactions by effectively managing inquiries, ensuring a welcoming environment and enhancing patient experience.
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