Customer Service Supply Chain

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Myrna J. Key-Parker

Rock Hill, ***** SC **********@*****.***

Objective

Results-driven and highly skilled professional with extensive experience in customer service, team leadership, technical support, and supply chain management. Proven ability to lead cross-functional teams, optimize processes, and drive business growth in fast-paced environments. Expertise in managing customer relationships, troubleshooting complex issues, and improving operational efficiency. Adept at analyzing data, coordinating logistics, and ensuring the seamless execution of projects while maintaining high standards of quality and service. Strong communicator with a customer-centric mindset, committed to delivering solutions that meet both internal and external stakeholder needs. Highly adaptable, with a focus on continuous learning and improving team performance to achieve organizational objectives. Skills

Effective Communication

Team Leadership

Problem Solving

Time management

Customer-Centric Mindset

Adaptability

JDE Advanced

SAP Advanced

BAAN Proficient

Collaboration

Decision making

Attention to Detail

Conflict resolution

Emotional Intelligence

MS Office Advanced

MS Excel VLookUp, Pivot Tables, Macros

MS Access Advanced

Work Experience

PRICING ADMINISTRATOR 01/2021 - 10/2024

ABX - Charlotte, NC

Created, maintained, and provided accurate price lists to sales teams, ensuring consistency with company pricing policies for improved sales efficiency.

Developed strong collaboration with Sales and Customer Care to resolve price discrepancies, enhancing accuracy, and reducing future pricing errors.

MASTER DATA ANALYST 03/2019 - 01/2021

Domtar - Fort Mill, SC

Assisted in defining systems scope and objectives through research, improving alignment between business needs and system functionality.

Supported design, development, and testing of business intelligence reports, enhancing decision-making through accurate and timely data insights.

Liaised between business units and technology teams, streamlining communication to ensure successful system implementations, and issue resolution.

PRICE QUOTE COORDINATOR, WEST REGION MERCHANT SALES 02/2015 - 03/2019 Domtar - Fort Mill, SC

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I multitasked and took initiative in a fast-paced environment, ensuring efficient communication and task completion to meet customer demands.

Responded to customer pricing inquiries via phone and email, delivering timely, accurate information to maintain customer satisfaction.

Produced profitable orders by accurately quoting pricing within guidelines, considering manufacturing backlogs, costs, and the competitive landscape.

Built and maintained strong relationships with customers through open communication, trust, and a can-do attitude, enhancing client satisfaction and loyalty.

SALES SERVICE REPRESENTATIVE II, EG SALES SERVICE 03/2013 - 02/2015 Domtar - Fort Mill, SC

Provided high-level customer service to key accounts, ensuring satisfaction, and fostering long-term relationships through dedicated support.

Responded with timely, accurate information to customers and internal teams, improving communication, and ensuring smooth operations across departments.

Established and maintained productive relationships with internal and external customers, enhancing trust and collaboration through open communication and follow-up.

INVENTORY SPECIALIST, WOOD PRODUCTS DISTRIBUTION 06/2010 - 03/2013 Weyerhaeuser - Charlotte, NC

Maintained pricing for over 3,000 SKUs, and published revised price pages, ensuring accurate product pricing and alignment with business needs.

Managed $1M in inventory through vendor-managed inventory, optimizing stock levels, and meeting replenishment targets.

Cultivated vendor relationships and negotiated purchase terms, improving supply chain efficiency and cost management.

Executed actions to meet targets for inventory turns, slow-moving stock, and fill rates, reducing dead stock, and enhancing profitability.

Led product replenishment efforts across locations, improving stock availability, and distribution efficiency.

Resolved claims and supported sales with accurate documentation, ensuring timely issue resolution, and compliance.

Liaised between sales and suppliers, improving communication, and supporting Product Segment Managers with inventory management and order accuracy.

CUSTOMER SERVICE REPRESENTATIVE, WOOD PRODUCTS DISTRIBUTION 02/2007 - 06/2010 Weyerhaeuser - Charlotte, NC

Supported sales and purchasing teams by efficiently handling customer service, order entry, and product replenishment, ensuring smooth operations and timely responses.

Assisted customers and vendors with sales and service inquiries, improving communication, and delivering prompt solutions to enhance customer satisfaction.

Executed program sales and managed EDI orders, streamlining order processing, and improving accuracy for seamless transaction fulfillment.

SALES DEVELOPMENT, BAGS AND FOODSERVICE 10/2006 - 02/2007 Weyerhaeuser - Charlotte, NC

Participated in operations-focused projects by collecting data through store visits, and presenting findings to customers, driving informed decision-making.

Gathered market information on target accounts for the Charlotte Bag plant, supporting market analysis, and strategic planning efforts.

Completed extensive training on bag production, sales, and support services, enhancing cross-functional understanding, and improving service delivery.

CUSTOMER SERVICE TEAM LEAD, CONTAINERBOARD & RECYCLING 04/2005 - 10/2006 Weyerhaeuser - Terre Haute, IN

Managed a team of eight CSRs, providing daily leadership and direction, resulting in improved team performance and customer satisfaction.

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Collaborated with the Customer Service Manager to develop and coordinate policies, enhancing team building, and ensuring efficient customer service operations.

Ensured consistent application of policies across CSR teams, aligning efforts with business objectives, and achieving operational goals.

Troubleshot and resolved customer and team issues, improving problem-solving processes, and maintaining smooth operations. CUSTOMER SERVICE REPRESENTATIVE III, CONTAINERBOARD & RECYCLING 01/2003 - 04/2005 Weyerhaeuser - Federal Way, WA

Collaborated with sales managers, transportation teams, and vendors to resolve issues, improving coordination and operational efficiency.

Contacted suppliers and brokerage managers for claim resolution and payments, ensuring timely collections, and vendor satisfaction.

Supported internal and external box plant needs, enhancing production flow and ensuring supply chain consistency.

Created shipping schedules based on sales manager allocations, optimizing delivery timelines and resource allocation.

Coordinated transportation by scheduling trucks and routing railcars, ensuring timely and cost-effective shipments.

Monitored production schedules to ensure on-time and balanced shipments, improving delivery performance and customer satisfaction.

Professionaldevelopmentandtraining

Accredited Office Ergonomics Evaluator, The Ergonomics Center of North Carolina

Leadership 101 – Leadership Essentials

The Seven Habits of Highly Effective People by Steven Covey

Diversity Management Training

Total Quality Work Systems

Total Quality Management

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