Customer Service Security Officer

Latoya D. Smith

Chicago, Illinois

***************@*****.***

Professional Summary

Versatile professional with a proven track record in diverse roles, including unarmed security officer, delivery driver, and housekeeper. Equipped with a strong work ethic, attention to detail, and a commitment to customer service. Adaptable and skilled in maintaining safety, efficiency, and cleanliness across different work environments.

Certifications

Basset/Education and Training Certificate, Chicago, Illinois July 2019

20 Hour Unarmed Security Training & PERC Registration Card

American Heart Associates/Chicago Pulse, Chicago, Illinois

Healthcare Provider CPR/AED Program Certification July 2015

Professional Experience

Delivery Driver

Uber Eats 10/2021 to Present

DoorDash 07/2021 to Present

Prioitize excellent customer service by ensure friendly, prompt and accurate deliveries to customers' doorsteps, navigating delivery routes to consistently meet delivery deadlines.

Check and verify orders for accuracy before delivery, minimizing order discrepancies.

Healthcare Security Officer

Guardaworld Security, Chicago, Illinois 01/2021 to 06/2021

Proficiently directed and assisted incoming traffic, ensuring a smooth flow of vehicles for Covid-19 testing. Committed to providing outstanding customer service and maintaining a safe environment.

Distributed informative flyers and updated materials to all customers, enhancing their awareness of essential information and ensuring a positive and well-informed experience during their appointments.

CLUB Pride/Housekeeping Janitor

L.A. Fitness Hyde Park, Chicago, Illinois 10/2019 to 07/2020

Upheld a pristine and inviting environment at the health club by meticulously cleaning and sanitizing high-traffic areas, including the main front desk, towel service, and women's locker rooms and restrooms.

Demonstrated a strong commitment to cleanliness and functionality by efficiently managing tasks such as floor maintenance, trash disposal, and equipment upkeep, contributing to a top-tier member experience.

Brand Ambassador

Toys “R” Us Adventures, Chicago, Illinois 10/2019 to 01/2020

Represented the Toys R Us brand with joy, creativity, and integrity.

Interacted with children and parents, putting smiles on people's faces on a high performing customer service-oriented team.

Retail Security Officer

Brosnan Risk Security, Chicago, Illinois 05/2019 to 09/2019

Provide a professional and welcoming presence at entrance/exit points of a high-end retailer on Michigan Avenue, ensuring a positive client experience through courteous interactions.

Safeguard store associates and clients by maintaining a secure environment and handling emergency incidents while prioritizing safety.

Collaborate with retail management and staff to prevent losses, including the protection of merchandise as per Company anti-theft standards.

Conduct transaction and sensor audits as required by the security department, maintaining strict adherence to protocols.

Drive efforts to reduce shrinkage, communicate loss prevention updates through newsletters, and support management in raising security awareness.

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