Customer Service Operations Specialist

KATIA DORIA

ADMINISTRATIVE AND OPERATIONS SPECIALIST

Buford, GA ********@*****.*** 954-***-****

LinkedIn /in/katia-doria64

Summary

Bilingual administrative and operations specialist with 20 years of experience in office operations, staff administration, and client-facing customer service, with excellent interpersonal, communication, and team-building skills. Key competencies include strong skills in management, supervision, inventory control, and administrative support. Additional skills include data tracking, processing, and analysis.

Experience

Seminole Hard Rock Hotel & Casino Hollywood – Hollywood, FL

Assistant Spa Manager / February 2023 – December 2024

Supervised ten employees and monitored adherence to all standards during operations.

Addressed guests’ complaints and concerns and quickly resolved any matter, ensuring the guest felt heard and respected.

Continuously sought ways to streamline processes and improve customer service delivery.

Ensured all staff was professionally trained and had the tools and equipment to conduct their job functions effectively.

Created monthly inventories while managing purchase orders and keeping vendor files organized.

JustDecor – Lawrenceville, GA

Administrative Specialist / March 2020- December 2022

Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of activities.

Communicated with customers regarding product inquiries and review incentives.

Supervised business inventory activities, including ordering and requisitions, stocking, and shipment receiving.

Marketed products through different platforms using various advertising techniques.

Updated the company’s website regularly and reviewed content weekly.

Carillon Miami Wellness Resort – Miami, FL

Spa and Fitness Assistant Manager / October 2018 – February 2020

Monitored employee adherence to all operating standards, conducted performance evaluations, and ensured staff were trained and policies and procedures followed.

Providing excellent customer service, addressing inquiries, and resolving issues.

Supervised over thirty employees and helped to resolve issues arising during shifts.

Completed various administrative tasks, including managing an extremely active calendar for the Vice President of Spa & Wellness and successfully planned events.

Carillon Miami Wellness Resort – Miami, FL

Spa Coordinator / December 2015 - October 2018

Proficient in handling calls and communicating effectively with customers.

Processed incoming and outgoing purchase orders, vouchers, price agreements, payments, inventory, sales advertising, and quotes.

Handled scheduling of monthly employee meetings, including communication with management and employees, and organizing meeting locations.

Skills

Bilingual (Spanish)

MS Word

MS Excel

MS PowerPoint

MS Outlook

MS Access

ADP

20 years of data entry

Google Workspace

Spreadsheet proficiency

Customer service

Scheduling

Inventory control

Payroll

Retail store operations procedures

Telephone skills

Typing WPM: 55.

Education

Associate in applied science, Data Processing

La Guardia Community College, Long Island City, NY

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