Medical Assistant Patient Care

MC

MARY COLEMAN-STEED

****.******@*****.*** 803-***-**** Clover, 29710 WWW: Bold Profile

Dedicated healthcare professional with 12 years of experience seeking Clinical Medical Assistant role. Proven expertise in patient care, phlebotomy, and specimen collection, with strong skills in administering injections and managing medical records. Experienced in maintaining sterile environments and performing vital signs assessment, supported by extensive laboratory and medical office experience.

Laboratory Experience

Microsoft Outlook

Epic

Caregiving

Computer Skills

Time Management

Microsoft Word

Experience Administering Injections

Shipping

Medical Terminology

Medical Office Experience

Venipuncture

Chairside Assisting

Clinical certified medical assistant

Customer Service

Patient Care

Phlebotomy

Medical Records

EMR Systems

Organizational Skills

Specimen Collection / Processing

Excel

Clerical Experience

ARCpoint Labs Rock Hill, SC

Patient Services Rep/Medical Assistant

11/2023 - 04/2025

Scheduling appointments, verifying insurance, handling patient inquiries, and managing patient accounts

Assisting physicians with exams, taking vital signs, collecting samples, and managing patient records, as well as scheduling appointments and answering phones taking messages returning calls input data into EMR or EHR

Observed drug screening

Five panels 10 panel 12 panel etc.

Oral swabs

DSS casework, including hair, nails, and urine

DOT urine your screen/normal drug screen

Identify labeling and packaging for shipment

Conducted patient check-in and check-out processes, updated patient demographics, and managed medical records to ensure accurate and efficient patient information handling.

Performed phlebotomy, administered injections, and prepared and administered medications while maintaining a sterile environment to support quality patient care.

Executed administrative and clinical tasks including patient scheduling, data entry of test results, and conducting

Claims and referrals

Summary

Skills

Experience

DOT drug screenings to streamline operations and enhance patient service delivery.

Performed administrative duties such as filing documents into electronic health record system.

Processed payments through cash register accurately and efficiently. Assisted other departments with various tasks as requested by supervisor. Prepared discharge summaries for discharged patients. Assisted with patient registration, insurance verification, and appointment scheduling.

Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.

Entered new patient demographics into database system accurately and efficiently.

Greeted patients upon arrival and ensured they had the necessary paperwork completed.

Reviewed patient records for accuracy and completeness of data entry. Compiled daily reports on number of patients seen, services rendered. Updated patient charts with relevant information including test results or medical history.

Collected copayments from patients at time of service. Scheduled follow-up visits as needed based on physician instructions. Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel. Verified demographics and insurance information to register patients in computer system.

Applied HIPAA privacy and security regulations while handling patient information.

Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule. New Season Opiate Abuse Treatment

Center York, SC

Chemical Dependency Technician/

Phlebotomy

11/2022 - 08/2023

Conducted specimen collection, including nonblood collection and throat swabs, for laboratory testing and UDS drug screening observation. Managed patient interactions, addressing inquiries and concerns while ensuring accurate data entry and handling of patient information. Transcribed and maintained medical records, facilitating effective communication with healthcare professionals and ensuring compliance with PHI regulations.

CSL Rock Hill, SC

Phlebotomist/Customer Service

04/2021 - 11/2022

Obtained and processed blood and plasma specimens, ensuring accurate and efficient collection procedures.

Addressed and resolved customer inquiries and technical issues, enhancing overall client satisfaction and experience. Conducted venipuncture procedures and disconnected plasma donors, maintaining high standards of safety and care.

QURE Medical Fort Mill, SC

Customer Service/Claims Specialist/Data

Entry

01/2020 - 12/2021

Processed medical record requests and reviewed secondary and tertiary claims for legitimacy, ensuring compliance with established protocols and timelines.

Entered and managed customer and account data, maintaining accuracy and efficiency in data handling and preparation for computer entry. Provided customer support by addressing inquiries, resolving issues, and maintaining updated customer records to enhance service delivery. Cardinal Health Rock Hill, SC

Assembler/Inspector/Scanning/Packing

(Warehouse Worker)

11/2018 - 01/2020

Company Overview: Proficient and dedicated production worker experienced in handling tidy production line machinery and equipment, managing accurate inventory levels, and shipping finished products. A skilled worker with expertise in machine operation and production line & warehouse management.

Inspected and tested materials, parts, or products for defects and deviations from specifications, ensuring quality standards were met. Operated machinery efficiently and monitored production equipment to maintain seamless operations.

Collaborated with shop technicians and materials clerks, providing support and maintaining a clean and safe work environment. Proficient and dedicated production worker experienced in handling tidy production line machinery and equipment, managing accurate inventory levels, and shipping finished products. A skilled worker with expertise in machine operation and production line & warehouse management. Private Health Care

Caregiver

09/2010 - 04/2017

Facilitated engaging activities such as walks, puzzles, and reading to enhance client well-being and interaction.

Coordinated and accompanied clients to medical appointments and other commitments, ensuring timely and efficient schedule management. Maintained a safe, clean, and healthy environment to promote optimal living conditions for clients.

Chester Senior High Chester, SC

High School Diploma

05/2007

BLS Certification

CPR Certification

Certified Medication Aide

Certified Phlebotomy Technician

Education and Training

Certifications

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