Customer Service Social Worker

Lorenzo Lee-Copeland

East Orange, NJ *****

PH: 973-***-****

*****************@*****.***

Summary

Over 10 years of administrative and customer service experience, work independently or as a team player, excellent communication, interpersonal, technical and time management training skills, type 55 WPM with accuracy. I have procured a criminal justice major, and minor in political science. I also have social worker skills as a clinical intern social worker too.

Skills

Microsoft Office Suite proficient, U.S. Navy, Advance Legal/Administrative Skills, Building Trades/Boiler Operator, PC Repair, Semi-Pro Tennis Player, and Swimming.

Education

Wurzweiler School of Social Work

Yeshiva University, New York, NY Sep. 2021 – Sep. 2023

Master of Social Work Sep. 2017 – May. 2019

Rutgers University - New Brunswick, NJ.

Bachelor of Science: Criminal Justice & Political Science Sep. 2014 – May. 2017

Rutgers University – Newark, NJ.

Associates Degree, Criminal Justice May 2010 – Sep. 2013

Essex County College – Newark, NJ.

Experience

New Hope Behavioral Health Center Sep. 2021 – May 2022

- Advance year internship with chronic/intense mental health disorders, clients stayed in person eight hours for treatment in person/telehealth adult case management with individual assessment, individual intervention, group psychoeducation, substance abuse disorders, intake assessment, entered therapeutic notes, and scheduled induced medication onsite.

Fundingzohouse4fixflip LLC (http://cogocapital.com/broker/LLeeCopeland) Jan 2020 – Present

158 S. Harrison Street, Suite 6D, East Orange, NJ.

- Private Money Lender for real estate investors on fixing, flipping, and refinancing houses. Foreclosure Overages and supporting their portfolio.

Security Officer

APG Security – South Amboy, NJ. May 2017 – Sep. 2017

- Felician University, security officer/customer service.

Customer Service Representative

Horizon Blue Cross & Blue Shield via Kelly Services – Newark, NJ Oct. 2006 – Jan. 2010

- Provided inbound call center for HMO Benefits, OOP Deductibles, Rx copay’s, medical

coverages, HMO doctors, billing inquiries, claims and etc.

- Provided outbound calls to doctor’s or office managers to ensure IPO addresses are correct

and not fraudulent, changing billing to electronic billings updates, and social services.

Customer Service Representative

IDT America Inc. – Newark, NJ May 2001 – Jul 2003

- Prepared inbound calls in a call center for billing, inquiries on monthly rates, disconnect services, reactivate services, assisted in global access calls, plan coverage state-to-state calls, technical support GUI, line busy, no dial tone, caller ID not working via AT&T, SBC, Verizon, fraudulent calls.

Customer Service Representative May 1996 –Nov. 2000

Merck-Medco Pharmaceutical, Inc., - Parsippany, NJ

- Provided inbound call to the center in order to ensure a high level of customer satisfaction, interface with clients via telephone.

- Analyze the client’s situation of medication distributions, ensuring the correct distribution of medication allotment is necessary, problems on accountability of per monthly distribution are necessary.

- Determining research to approve distribution of mail service medications, interfacing with various departments to ensure 100% quality assurance and etc.

Community Service

Participated in several soup kitchen lines for the less fortunate.

Participated in volunteer work for Rutgers Veteran’s Association, worked Atlantic Container Lines tracking container and chassis, Merrill Lynch consisted of invoicing investments rollovers, Ayerst Laboratories in pharmaceutical studies documentations.

Skills

Certificate, PC Repair Jan. 2009 – Jan. 2010

Drake College of Business, Elizabeth, NJ

Certificate, Building Trades/Boiler Operator Jul. 2005 – May 2006

First Occupational Center, Elizabeth, NJ.

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