Customer Service Store Manager

Debra Pierce

Customer Service/ Communications/ Managerial

Orlando, FL

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Industrial Laundry Manager/ Operations

Family Laundry-Orlando, FL

June 2016 to April 2022

Handle all customer service issues, all cash and credit transactions, bookkeeping and business accounts, maintenance issues, computer programs for receipts and customer rewards benefits, transfers for finances for banking purposes. Assistant Store Manager

Crocs.Co-New York, NY

September 2013 to August 2017

To assist the Store Manager in delegating duties to over 30 employees, handled all financial transactions by operating POS systems, worked all computer programs to keep track of sales for the business, responsible for all merchandising layouts including window displays and advertising for the business, I was the actual announcer for the New York City location and all Crocs location in the US ( which means when you call any Crocs location you will hear me as the greeter to this day )

Home Depot Garden Management

The Home Depot-Orlando, FL

April 2007 to June 2011

As garden/ freight manager my responsibilities included handling all garden vendors to insure quality control and inventory/ stock levels were met and or exceeded expectations. Ordering all garden materials and merchandise including flowers, gardening tools and equipment, fertilizers and food, landscaping materials, materials for builders. My responsibilities also included general maintenance and cleaning of the gardening department ( inside and outside garden) to insure that all merchandise was stocked and filled properly for customer satisfaction. I also worked very closely with the overnight freight team by ensuring that the gardening department was set for the next business day for customers and businesses that purchased in bulk buying. I handled inventory control sheets for importing and exporting products efficiently. I have experience working with Excel and Microsoft to keep track of orders and daily supplies also to keep track of financial expenses including overages and incomplete orders. I managed a team of over 20 employees ensuring that all company policies and regulations were consistently met on a daily basis. I was responsible for scheduling and meetings with management and employees to insure that employees were executing tasks in a safe and timely manner. I received several employee of the month recognitions and accommodation awards for going above and beyond the company’s standards.

Education

Bachelor's degree in Telecommunications

Monroe Community College-Bronx, NY

September 1989 to June 1992

Associate's degree in Merchandising/ communications Fashion Institute of Technology-New York, NY

September 1985 to May 1988

Skills

• Computer literacy (10+ years)

• Microsoft Office (5 years)

• Telecommunication (10+ years)

• Inventory Control (5 years)

• Reliability (10+ years)

• Merchandising (10+ years)

• Quality control (5 years)

• Leadership (10+ years)

• Customer service (10+ years)

• Flexibility (10+ years)

• Industrial Equipment Experience (6 years)

• Sanitation (5 years)

• Accounting (2 years)

• Cleaning Experience (10+ years)

• Administrative experience (10+ years)

• Computer skills (10+ years)

• Marketing (2 years)

• Food industry (8 years)

• Bookkeeping (2 years)

• Medical terminology

• Communication skills (10+ years)

• Supervising experience (8 years)

• Forklift (4 years)

• Team Work (10+ years)

• Pallet Jack (10+ years)

• Public accounting

• Order Picker (4 years)

• Organizational skills (10+ years)

• Hotel experience (5 years)

• Shipping & Receiving (5 years)

• Problem-solving (5 years)

• Order Picking (4 years)

• Office experience (2 years)

• Store Management Experience (8 years)

• Laundry (6 years)

• Warehouse Experience (10+ years)

• Reach Truck (6 years)

• Time management (10+ years)

Languages

• English - Expert

Certifications and Licenses

Driver's License

Industrial equipment

March 2010 to March 2019

Ability to operate a reach truck, forklift, electric pallet jack, orderpicker.

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