Guest Service Representative

EDUCATION

Butte College

Associate of Science (Transfer) in Business Administration -

Accounting

KEY SKILLS

• Accounting • Interpersonal • Marketing Strategy • Client Servicing

• Financial Transaction Management • Lead & Report Generation • Product Promotion

• Marketing Campaigns • Advertising Campaigns • Google Adwords Tools: Excel, CRM, Microsoft Office Suite

Languages: English (Fluent), Russian (Fluent)

EXPERIENCE

Motel 6

Guest Service Representative -

Guest Service & Guest Relations

Payment & Transaction Handling

Royal Aire

Sales Lead -

ADDITIONAL EXPERIENCE

Snizhana Nedbai

530-***-**** ********@*****.*** Chico, CA

Oroville, CA

May '25

• GPA: 3.5/4.0

• Course Modules:

Integrated Business & Value Creation Principles of Macroeconomics Natural Science & Lab Business Ethics

Writing & Rhetoric Fundamentals of Public Speaking Managerial Accounting Financial Accounting Advanced Writing

Principles of Microeconomics Business Analytics Legal Environment of Business Strategic Management

Chico, CA

Jun '23 Jan '24

Managed check-ins, check-outs, and special requests efficiently, reducing wait times by 20% and utilizing PMS to fulfill guest needs

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Boosted guest satisfaction and loyalty by 15% providing clear information on room availability, rates, and services

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• Handled guest complaints professionally, boosting positive reviews by 35% and maintaining high guest ratings

• Processed payments accurately, ensuring seamless and error-free transactions Maintained attention to detail in financial transactions, ensuring 100% accuracy and contributing to improvement in operational efficiency

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Directed a high volume of incoming calls simultaneously, ensuring prompt and efficient service while maintaining a high level of customer satisfaction

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Chico, CA

Feb '24 May '24

Educated potential clients on solar solutions & benefits, qualifying an average of 10 leads weekly through door knocking, focusing on grid-tied, off-grid, & solar water heaters

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Organized sales appointments, tracked leads with Excel & CRM, and engaged in weekly training on market trends and competitor analysis

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AI Proficiency, Canva, Marketing, Design

Business Administration Student -

Study, Marketing, Design

LEADERSHIP & COMMUNITY INVOLVEMENT

HONORS & AWARDS

Chico, CA

Jan '22 Present

Enhanced studying & research utilizing AI-powered NLP-based tools to optimize content efficiency & precision, resulting in a marked reduction in errors within references

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Developed and executed digital marketing strategies for a newly launched online business in February 2025, increasing online engagement through targeted campaigns

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Created engaging ads and social media content with Canva, boosting brand visibility by 32% and improving user engagement by 28%

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• Researched audience insights with Google Analytics, boosting reach by 25% and conversions by 15%

• Upward Bound Participant, 2019 – 2023

• Financial Accounting Club Member, Butte College, January 2025 – Present

• Owl Pellet Research, Butte College, August 2024 – Present

• Dean’s List, Second & Third Semesters May 2023 – August 2024

Contact this candidate