Scrum Master Agile Coach

Tracy Plank

719-***-**** (cell)

**** * ***** **** **

Pueblo West, CO 81007

*******@*****.***

Objective: Seeking Agile Coach/Scrum Master position where I can utilize my existing experience to the benefit of the company, encourage adaptation of Agile principles and processes through the agile coaching and mentoring process.

Skills /Qualifications:

•Highly experienced Agile Coach with 14 + years as a Certified Scrum Master including:

•CSM- IIC Agile: Certified Professional Agile Coach

•CSP-SM: Certified Scrum Professional

•CAL: Certified Agile Leadership Teams

•ICP ACC: Certified Pro Agile Coaching

•Proficient in Scrum and Kanban

•Scrum Master to multiple teams on multiple platforms.

•Incorporated SAFe principles including:

•Working with multiple cross functional/cross application teams with longer than a nine-month road maps with single release

•Scrum of Scrums

•Provided Value Stream metrics for clear communication with customers

•Pipeline testing

•Sprint 0 and Hardening sprint

•Integration testing

•Traceability through multiple environments for governance and audits

•10+ years of software testing experience in Quality Assurance Testing including end-to end testing in GUI, Client-Server, Mainframe and Database.

•Certified Software Test Engineer (CSTE), White Hat Certified

•Experience includes Senior Lead Specialist and Quality Assurance Lead providing extensive experience in test management including test planning, test coordination, test design, data set up, test execution, defect reporting, testing status and other metric reports using Quality Center.

•Experience in all phases of the SDLC process and QA life cycle including requirement documents reviews, architecture design reviews, use case reviews, test plans and other test documentation in Agile, Iterative and Waterfall Development Methodologies.

•Experience in Fortune 500 companies in Satellite, Retail, Insurance, ERP and MRP industries meeting aggressive deadlines. Excellent communication and team skills, creating collaborative working relationships with developers, users and project management staff. Team player with strong work ethic, willing to do what it takes to get the job done.

•Solid troubleshooting and static analysis of Business Requirement documents and Use Case specification as well as hands on experience working with both Business and Technical SMEs to convert business requirements into testable requirements.

Infor Cloud Suite/Syteline

Agile Coach/Scrum Master/Automation team lead

5/16/2022-5/13/2025

Responsibilities:

•Worked as Coach, Scrum Master and Team lead for teams developing ERP software helping businesses manage resources and projects within a single application. Increases communication between customers, vendors and other supply chain operations by offering industry specific tools used for all aspects of multiple types of manufacturing.

•Coached newly adopted agile process to Product Owners and Team members, resulting in a 20% - 25% reduction of bugs each year.

•Worked with PO to ensure production items or other outside distractions were addressed through the PO rather than through the team to allow the team to focus on their commitments.

•Worked with QA to incorporate their role into the iterative process, including using zephyr to coordinate feature testing within the sprint and manual regression suite to handoff to Cloud suite automation team.

•Worked with Dev to incorporate QA early in the development by instituting, 3 Amigos, adapting unit tests to use TDD, and provide handoff communication to QA.

•Facilitated scrum of scrums for Product Owners across multiple applications on multiple continents.

•Facilitated Sprint Planning, Daily Scrums, User Story refinement, Sprint reviews for stakeholders, and team retrospectives for multiple teams.

•Helped team determine adjustments to their sprint commitments to address emergency issues with the least amount of impact to the sprint.

•Liaison between QA teams and Playwright Automation team to ensure test cases from Test team were in proper order for automation.

•Trained QA using modules in Zephyr for repeatable business functions.

•Created test suites for end-to-end business processes for manual and automated regression testing.

•Provided traceability for audits

•Provided metrics for:

•Team capacity and anticipated velocity based on their capacity for the up-coming sprint.

•Burndown/burnup charts with cone of uncertainty to keep stakeholders up to date with release process and projected completion dates

•Heatmaps for Domain Critical processes being automated based on customer requests.

•Created Scrum and Kanban boards as well as Dashboards and filters to support dashboard widgets.

•Team lead for Robot automation tool:

•Instituted handoff processes to automation team to track work from various functional teams, old automation tools moving scripts to new automation tools, and automation of regression issues reported by customers.

•Helped initialize government excel test case requirements move to Zephyr

•Maintained organized zephyr test folders and naming structure matching robot scripts in PyCharm to reduce duplicates and empty test cases.

Nelnet, Inc.

IT Scrum Master

8/2016-5/13/2022

Responsibilities:

•Coached and mentored new Agile teams responsible for servicing Federal and private student loans by providing loan customers with the ability to track and manage their repayment plans.

•Created multiple agile training materials to use with new agile teams.

•Facilitated Sprint Planning, Daily Scrums, User Story refinement, Sprint reviews for stakeholders, and team retrospectives for multiple teams.

•Mentored new Scrum Masters.

•Coached dispersed teams to set goals to become cross-functional and self-organized by promoting a peer working environment.

•Coached team members to set personal growth goals and share accomplishments among other team members.

•Fostered an atmosphere of fun, safety, respect while moving teams through Forming, Storming, Norming and Performing stages of team development.

•Used TFS and Jira to report team metrics.

•Worked with Product Owners, who were new to the role, to develop well written user stories using INVEST criteria.

•Worked through Sprint 0 activities with teams taking on new projects to ensure team had what they needed to enjoy a successful Sprint 1.

•Supported Product Owners in Feature/Story mapping exercises.

•Coached teams to refine their story point abilities based on level of maturity of the team.

•Actively involved in Agile and Scrum Master Community of Practices.

•Held Security Clearance

Charles Schwab

Sr Staff, Technical Project Manager-Scrum Master

8/2011-8/2016

Responsibilities:

•Coached Agile teams responsible for creating and maintaining dashboards to provide customers with a single point of metrics for wealth management portfolios and retirement investments as well as teams responsible for creation and maintaining Schwab Equity Ratings International application.

•Schwab-centric Scrum-master certified.

•Mentored product owners to create user stories from stakeholder requests using TFS.

•Worked as Scrum Master with up to 5 teams in different platforms at the same time while working with each team to adapt Agile fundamentals to improve their success.

•Facilitated Sprint Planning, Daily Scrums, User Story refinement, Sprint reviews for stakeholders, and team retrospectives for multiple teams.

•Used Team velocities to create burndown/burnup charts with cone of uncertainty to keep stakeholders up to date with release process and projected completion dates.

•Worked with TEKsystems Agile coach to develop Agile leadership qualities including triangulation resolution, conflict resolution, team empowerment

•Facilitated teams through several cycles of “Storming”, “Norming”, “Performing”

•Worked with management to reduce churn and its impact on team velocity while working to remove impediments.

•Acted as Project Manager and Release Manager following GoLive process by submitting pre-prod and prod release tickets, scheduling release night teleconferencing, tracked issues and resolution and provided release communication to impacted teams.

•Facilitated Project Funding Planning meetings.

•Provided cost estimates for minor projects.

•Facilitated weekly release project status meetings for management using Sprint Metrics to communicate exactly where releases stood.

•Work with teams to identify old habits or schools of thoughts that would impact team’s ability to increase performance.

•Provided Lessons Learned and lead Scrum Master Community share sessions.

•Used TFS to track User Stories, testing, bugs, issues while adapting Agile practices.

•Attended TEKsystems Agile “boot camp”

•Facilitated Scrum of Scrums

•Set standards for Definition of Ready during Sprint 0 activities.

•Set standards for Definition of Done during Hardening Sprints.

•Mentored Product Owners and team while transitioning to Agile process.

•Worked as QA lead while transitioning to Agile testing environment to develop types of testing documentation and peer Dev/QA testing strategies.

•Created functional test cases for automated switch console system using Business Requirement documentation and Technical Specification documentation including ambiguity reviews.

•Implemented Quality Assurance process for deployment handoffs including entrance criteria and exit criteria.

•Mentored testers to increase content and quality of Quality Assurance and functional testing phases.

•Developed on going communication and team skills, creating collaborative working relationships with developers, users and project management staff.

Charles Schwab

QA Analyst-Contractor TEK Systems

11/2010-8/2011

Responsibilities:

•Test planning, test coordination, test design, data set up, test execution, defect reporting, testing status and other metric reports using Quality Center.

•Black box, Functional, integration, system, regression and UAT testing using SOA services, Enterprise product catalog systems, Change Management using industry standard testing tools and methodologies.

•Software development through all phases of the SDLC process and QA life cycle including requirement documents reviews, architecture design reviews, use case reviews, test plans and other test documentation in Agile, Iterative and Waterfall Development Methodologies.

•Developed on going communication and team skills, creating collaborative working relationships with developers, users and project management staff.

•Provided solid troubleshooting and static analysis of Business Requirement documents and Use Case specification as well as hands on experience working with both Business and Technical SMEs to convert business requirements into testable requirements. Created functional test cases for automated switch console system using Business Requirement documentation and Technical Specification documentation including ambiguity reviews.

•Implemented Quality Assurance process for deployment handoffs including entrance criteria and exit criteria.

•Worked to increase content and quality of used by Quality Assurance for functional testing phase.

•Created regression suite for Phase 2 of SER-International implementation.

•Execute functional and regression test cases in QA and UAT/Acceptance environments.

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