Customer Service Technical Support

Marielly Morales García

************@*****.*** 719-***-****

Colorado Springs, CO

Professional Summary

Dedicated and bilingual Customer Service Representative with over 10 years of experience in client-facing roles across diverse industries, including telecommunications, wellness, and retail. Skilled in handling high call volumes, resolving customer concerns, and maintaining professionalism under pressure. Known for being friendly, reliable, and organized with strong communication skills in both English and Spanish.

Key Skills

● Customer Service & Technical Support

● Bilingual: Spanish & English

● Telephone Etiquette & Email Support

● Problem Solving & Conflict Resolution

● Team Collaboration & Dependability

● Adaptability in Fast-Paced Environments

Professional Experience

Customer Service Technical Support

Windstream – Colorado Springs, CO

Jul 2015 – Mar 2017

● Provided phone-based technical support for internet, software, and connectivity issues.

● Guided customers through troubleshooting steps and resolved issues efficiently.

● Maintained accurate case records and ensured high levels of customer satisfaction. Customer Service Specialist

Charlotte’s Web – Colorado Springs, CO

Mar 2017 – Dec 2017

● Handled inbound calls and emails regarding CBD product inquiries, orders, and troubleshooting.

● Entered customer orders accurately and provided education on product benefits.

● Documented all customer interactions in CRM systems and followed up on unresolved issues.

Service Coordinator

Hair Club – Colorado Springs, CO

Jan 2018 – Sep 2020

● Greeted clients and scheduled appointments while managing front desk operations.

● Processed transactions and product sales using POS systems.

● Provided general customer support and helped resolve scheduling conflicts. COVID Response Representative

Mako Medical Laboratories – Colorado Springs, CO

Nov 2020 – Jan 2021

● Verified patient information and test orders for COVID-19 diagnostics.

● Performed data entry of patient registrations and lab requisitions.

● Ensured compliance with privacy standards and high accuracy in records. Secretary

The Salvation Army – Puerto Rico & Mississippi

2001 – 2012

● Provided administrative support including answering phones, data entry, and scheduling.

● Assisted with public outreach, community service coordination, and internal communications.

● Maintained confidential files and supported fundraising efforts. Additional Experience

● Rideshare Driver – Uber & Lyft (2020–Present): Provided friendly, professional transportation while maintaining a high customer satisfaction rating.

● Chauffeur – Rocky Mountain Coach (2022–2023): Delivered luxury transportation with attention to client service.

● Warehouse Associate – Amazon (2021, 2024): Maintained accuracy in order fulfillment and inventory handling.

● Hostess – Fondren (2014–2015): Provided warm welcomes and managed guest seating in a busy restaurant.

Education

Associate in Arts (AA), Photography for Graphic Design Antonelli College – Flowood, MS Graduated September 2012 References

Available upon request

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