Employee Relations Payroll Specialist

Michelle Folk

*************@*****.*** • 936-***-****

Career Objective: MBA graduate with a concentration in Human Resource Management and hands-on experience in employee relations, onboarding, payroll processing, and HRIS data entry. Demonstrated success in supporting HR operations and employee life cycle processes across diverse industries. Recognized for building strong relationships, ensuring policy compliance, and contributing to positive organizational culture. Holds aPHR certification and currently pursuing ADP Payroll Specialist certification. Passionate about serving mission-driven organizations through compassionate and effective HR support. Core Skills

• Employee Relations & Conflict Resolution • Payroll Processing & Timecard Review

• Onboarding & Talent Acquisition • Excel (Pivot Tables, VLOOKUPs)

• HRIS & ATS Systems (Booker, Q4, Workday) • Internal Communications & Training Education

Master’s in Business Administration – concentration in Human Resource Management University of New Orleans GPA: 3.6 Bachelor of Science in Business Management; Minor in Physics University of New Orleans GPA: 3.4 Certifications

Associate Professional in Human Resources (aPHR) Certification, HRCI Issued April 2025 ADP Entry-Level Payroll Specialist Professional Certificate – In Progress Leadership & Activities

University of New Orleans Athletics Activities

• NCAA D1 Cross Country and Track & Field Student-Athlete – 2019-2025.

• Student-Athlete Advisory Committee (SAAC) President – 2023-2024. Young Women’s Leadership Academy Certification of Completion – Loyola Office of Professional and Continuing Studies Member of SHRM (Society for Human Resource Management) April 2025 – Present Experience

Reception & Client Services Coordinator, Drybar, New Orleans, LA November 2024 – May 2025

• Delivered front-line support while managing client scheduling using Booker, contributing to seamless operations and customer satisfaction.

• Maintained operational accuracy in client documentation and supported internal communication efforts. Front Office Coordinator & Employment Specialist, Express Employment Professionals, Metairie, LA June 2024 – August 2024

• Conducted bilingual (English/Spanish) candidate interviews and facilitated onboarding aligned with company policies and state employment regulations.

• Administered weekly payroll, managed timecard submissions, and ensured accuracy of wage deductions.

• Maintained confidential personnel files and supported HRIS data entry and updates to employee records. Financial Professional, New York Life Insurance Company, New Orleans, LA November 2023 – May 2024

• Built and nurtured client relationships using strong communication and interpersonal skills.

• Gained certifications in financial products and provided tailored education to clients on product offerings. University of New Orleans Athletics, New Orleans, LA January 2023 – May 2024 Communications Assistant

• Developed and managed social media content for UNO Track & Field and Cross-Country team, growing online engagement.

• Created detailed record books for track and field events, documenting achievements and milestones. Development Assistant

• Demonstrates superior logistical and event planning strengths in organizing a range of signature fund-raising events.

• Implemented communications skills in drafting communications to potential donors/supporters of all athletic fund-raising events. Youth Coach, Team Green Running, The Woodlands, TX May 2019 – August 2022

• Coached and motivated youth athletes, fostering discipline, teamwork, and personal growth. Swim Instructor, YMCA, The Woodlands, TX May 2017 – August 2019

• Provided clear instructions and safety protocols to swimming students of various skill levels.

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