Customer Service Medical Billing
Resume:
Victor Cruz
**** **** **"" Street * Cleveland, OH 44102
PROFESSIONAL PROFILE
Customer service oriented professional, capable of providing timely and accurate data to ensure reimbursement for
patient services. Backed by retail management experience and follows policies, procedures and guidelines to ensure
consistent quality. Maintains and safeguards patient privacy and confidentiality.
2 Regarded as a natural people person with strong interpersonal communication skills
o Able to work in a deadline-driven environment and meet company guidelines for productivity and quality
a Function independently with minimal direction and guidance
2 Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Outlook Zoom
KEY QUALIFICATIONS
Medical Billing = Accounts Receivable * Collections * Co-Pay * Deductibles * Co-Insurance * EOBs
Revenue Cycle Management * Posting Payments * Government (Medicare & Medicaid) * Third Party Payers
Electronic Health Records (EHR) * Electronic Medical Records (EMR)
Managed Care (HMO, PPO, and POS) « Workers Compensation * Medical Office Procedures * Scheduling
Insurance Verification * Insurance Claim Processing * CMS 1500 * CMS 1450 (UB-04) = Front Office Operations
Medical Terminology * Anatomy & Physiology * HIPAA Compliance * Medical Coding (ICD-10-CM, HCPCS, CPT)
EDUCATION
Ultimate Medical Academy Associate of Science Degree — Medical Billing and Coding, 2021
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
ICPR Community College Associate Degree — Accounting, 2014
ICPR Community College Associate Degree - Computer Repair / Data Programming, 2012
Magna Cum Laude / High Academic Honors Recognition / Dean's List
PROFESSIONAL EXPERIENCE
Door Dash ~ Cleveland, OH 08/2020 — 04/2021
Delivery Driver
2 Delivered high quality, in-person customer support as an independent food delivery driver
o Ensured timely delivery to build brand loyalty, accept payments, and follow procedures
o Worked independently in a minimally structured environment
o Remained flexible, calm under pressure, and dependable
OPUS (Envirotest System Corp) — Akron, OH 03/2019 — 08/2020
Assistant Manager / Scanner
2 Completed end-of-day paperwork, processed payments, created staff schedules, and supervised 5 employees
© [Tnterfaced with customers via inbound and outbound phone calls
o Supported staff development and goal attainment by focusing on skill development and job satisfaction
2 Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
© Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
© Scanned vehicles to meet EPA standards, performed opening duties, and delegated tasks
2 Prepared bank deposits, reinforced policies and procedures, trained new hires, and paid close attention to detail
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