Business Analyst Power Bi

Monisha Hensraj

• 848-***-**** • *******.*********@*****.***

Business Analyst with 4+ years of hands-on experience in leveraging SQL and Power BI to uncover actionable insights across banking and healthcare domains. Proven ability to design interactive dashboards, automate reporting processes, and support business decisions through data-driven storytelling. Skilled in analyzing loan performance, claims data, and customer behavior metrics to support financial risk management and operational efficiency. Familiar with ETL data flow processes and collaborative agile environments, with a strong focus on data accuracy, stakeholder communication, and business impact.

Certifications

• DA-100: Analyzing Data with Microsoft Power BI – 2024 • TDS-C01: Tableau Desktop Specialist – 2023 •DP-900: Microsoft Azure Data Fundamentals – 2021 •Business Architect Mission Badge – Pega Platform – 2024

Tools And Technology

JIRA & Confluence SQL Server Oracle MySQL Tableau Power BI Agile (Scrum, Kanban) Excel Word PowerPoint HP Quality Centre Service Now Autosys Microsoft Visual Studio Visio SSIS

Skills

• Loan Origination Systems (LOS) • Quality Assurance (QA) & UAT Execution

• Documentation & Technical Writing (User Guides, Release Notes, Training Materials)

• Requirements Management & Documentation • Business Process Improvement & Gap Analysis

• Stakeholder & Cross-functional Team Collaboration • Change Management & Feature Rollouts

• Backlog Management & Agile Ceremonies (JIRA)

Education

MAY 2010 – MAY 2014

Bachelor of Engineering in Information Technology – Anna University – 7.4 GPA

Experience

OTT Analysis Project Portfolio Project MAR 2025

Built Power BI dashboards using SQL to compare LioCinema and Jotstar’s content, growth, and engagement for merger insights.

Analyzed watch time, device usage, and demographics to improve content strategy post-merger, achieving a 15% success boost.

Identified churn drivers and user behavior trends to support retention and revenue growth strategies.

Uncovered inactivity patterns and proposed re-engagement tactics, increasing paid subscriptions by 20%.

Presented key insights to stakeholders, aiding decisions that led to a 45% success rate in the Lio-Jotstar OTT merger

Business Analyst (Intern) Med Bill Services (Claims Project) SEP 2024 – FEB 2025

Analyzed claim denial data using SQL and BI tools to identify top denial reasons, improving first-pass acceptance by 15%.

Built interactive dashboards to monitor denial trends, payer behavior, and CPT-level insights.

Automated weekly denial reporting, reducing manual work by 60% for the revenue cycle team.

Detected underpayments and slow-paying insurers using SQL-based AR aging reports, boosting follow-up efficiency.

Recovered $800K in denied claims within 6 months by streamlining denial resolution and flagging high-risk payers.

Business Analyst Discover Financial Services (Lending) JAN 2017 –OCT 2019

Developed interactive Power BI dashboards using SQL Server/MySQL to analyze transactions and customer behavior by region, branch, and demographics, driving data-driven decisions.

Partnered with marketing teams in an Agile environment to perform SQL-based customer segmentation and A/B testing, boosting campaign ROI by 15%.

Designed loan analysis dashboards tracking delinquency rates, NPA ratios, and DTI trends, resulting in a 7% reduction in delinquency over one quarter.

Built churn analysis and automated KPI reports in Power BI—optimizing SQL scripts for 20% faster performance—to identify attrition drivers and cut churn by 3%.

Collaborated with ETL and data teams to validate loan and data flows, ensuring accuracy for senior leadership dashboards on NPA%, loan disbursements, and portfolio health

System Analyst Discover Financial Services OCT 2015 – DEC 2016

Supported production workflows, troubleshooting and ensuring timely resolution of issues in the PA batch using Autosys.

Contributed to documentation of system processes and technical workflows for the team, improving process clarity and reducing downtime.

Assisted in the creation of performance reports and system monitoring to track productivity, system performance, and testing life cycle.

A strong team player in Incident management, Problem Management and Change Management.

Key Achievements

Improved decision-making by 25% through the development of interactive BI reports using Tableau and Power BI.

Led process improvements in loan credit automation, resulting in a 30% increase in efficiency for credit checks and loan application processes.

Managed end-to-end UAT execution, ensuring product alignment with business requirements, contributing to a successful product launch.

Contact this candidate