Scrum Master Project Manager

Santosh Khammamkar

732-***-**** (M)

***********@*****.***

Immigration Status: Green Card / US Permanent Resident Summary

• 12 years as a Scrum Master / Agility Lead / Coach in Banking, Finance & Telecom industries.

• CSM (Certified Scrum Master) certification from Scrum Alliance

• Completed SAFe Scrum Master and SAFe for Teams courses from Scaled Agile Education

• MCA: Masters degree in Computer Applications

Experience

Project: CARI – Home Lending & Auto Proforma

July 2022 to Present

Employer: JP Morgan Chase & Co.

Role: Agility Lead & Project Manager

Description: CARI (Consumer Analytics Reporting Infrastructure) provides profitability/PnL data for Auto and Home Lending lines of business.

Responsibilities:

Home Lending:

• Led a team of 23 developers

• Started with this team in early 2023 and had the opportunity to help the team deliver one of their biggest milestones, which is migrating the Originations platform to the AWS cloud

• Starting February 2024, the focus shifted to migrating Servicing module to the cloud. Though the focus was on Migration, I made sure that there is no significant decline in agility metrics by keeping the churn to the minimum.

• Worked with the tech lead in planning activities for Home Lending migration to the cloud. Prepared timeline charts in terms of resources VS story points so that it helps leadership with making informed decisions

• Helped in waste reduction by having the team focus on automation for ingesting data from different on- prem data sources to Databrix – which resulted in reduction of timelines through process improvements

• Worked diligently with the Architecture team and dependent teams and brought resolution to several dependencies and risks that needed architecture approach

• Prepared Lucid charts with the timelines showing critical milestones and progress on each

• Worked with the product team and my leadership with listing critical goals, tracking progress of each and publishing a daily report of the same to all the stake holders which kept a clear communication bridge between tech and business teams

• Updated score cards every sprint that showed the overall summary, accomplishments and focus for the next sprint

• During business validation phase, tracked all defects raised by business to a quick resolution. Also kept track of the critical tollgates.

Auto Proforma:

• Worked across teams of tech, product and other dependent teams to resolve impediments and dependencies in a timely manner.

• Communicated to the tech and leadership on everyday updates which kept leadership in the loop with all major happenings, raising flags whenever needed so that leadership can involved and resolve issues for the team

Project: CCB Finance – Capacity Planning Tool, Auto (Retail & DCS) & Forecast Automation Feb 2022 to March 2024

Employer: JP Morgan Chase & Co.

Role: Agility Lead

Description: Capacity Planning Tool manages the Home Lending total long range capacity models to ensure operations staffing levels are meeting the forecasted volume demands. Forecast Automation is the efficient use of technology & data to predict financial trends and outcomes, reducing the need for manual forecasting efforts. Responsibilities:

• Facilitated and lead regular ceremonies like daily stand-ups, sprint planning calls, retrospective sessions, backlog grooming session, product demos and product refinement sessions

• Worked closely with Product Owners to prioritize product backlog, creating and tracking sprints and user stories in JIRA tool.

• Worked with Tech Leads to update JIRA with user stories for each epic, assigning it to team members and tracking progress daily

• Helped and coached the teams to follow agile principles and to get away from anti-patterns like modifying story points during middle of the sprint, starting all user stories at once and closing them all at the end of the sprint.

• Was highly successful in improving the agility metrics for all the teams I led.

• Helped the team to focus on the priorities for each sprint (sprint goals) and made sure that most of them were delivered keeping spillovers

• to the minimum

• Successful in building trust with and among the team members by encouraging everyone to speak up freely during the ceremonies resulting in increased transparency between individuals

• I have gladly helped other Agility Leads in covering their team ceremonies in their absence as I strongly believe in team work. I also coached Agility Leads from other teams when they sought help and at the same time, attended their ceremonies to understand their way of conducting sessions so that I can adopt any good practices they follow.

Project: Servicing Portal Feb 2022 to May 2022

Employer: LoanDepot

Role: Scrum Master

Description: Servicing portal at LoanDepot is aimed towards servicing mortgage loans, view and download mortgage documents, pay mortgage payments, and lets customers self-serve with all activities of maintaining their loans active.

Responsibilities:

• Served as a servant leader facilitating and leading regular agile ceremonies like daily stand-up calls, sprint planning calls, retrospective sessions, backlog grooming sessions, product demos and product refinement sessions

• Led two teams in their first ever PI planning event in May 2022

• Facilitating removal of impediments to the development of the product increment

• Working closely with Project Managers and Product Owners to prioritize the product backlog

• Creating and tracking sprints and user stories in JIRA tool

• Updating JIRA with user stories for each epic, assigning it to team members and tracking progress on a daily basis

Project: Digital Consent July 2021 to Jan 2022

Client: Bank of America, Texas.

Employer: Icon Information Consultants

Role: Scrum Master

Description: Digital Consent and May I Call projects are aimed towards compliance surrounding contacting the customers after taking consent and sharing information on various products and services. Responsibilities:

• Served as a servant leader facilitating and leading regular agile ceremonies like daily stand-up calls, sprint planning calls, retrospective sessions, backlog grooming sessions, product demos and product refinement sessions

• Experience with SAFe Agile as the team is a part of a release train

• Facilitating removal of impediments to the development of the product increment

• Working closely with Project Managers and Product Owners to prioritize the product backlog

• Creating and tracking sprints and user stories in JIRA tool

• Updating JIRA with user stories for each epic, assigning it to team members and tracking progress on a daily basis

• Leading the team during Program Increment (PI) sessions and facilitating the team to plan for the next PI.

• Preparing burn-up and burn-down charts to communicate sprint and release progress to the management Project: Smart Display (Phase 1) July 2020 – July 2021 Client: Verizon, Texas.

Employer: Vignites LLC.

Role: Scrum Master

Description: Smart Display is a self-help device designed to eliminate customers from calling customer service with network-related issues.

Responsibilities:

• Involved in facilitating daily stand-up calls with the scrum team

• Facilitating regular Sprint planning calls

• Involved in assigning user stories among development and testing teams and overseeing daily progress

• Facilitating regular sprint retrospective sessions

• Facilitating backlog grooming sessions to determine how user stories in the backlog can be handled

• Facilitating product demos to the product owners and stake holders on the progress of the project

• Creating sprints and creating epics within those sprints in JIRA tool

• Extremely comfortable with RallyDev and JIRA tools

• Updating JIRA with user stories for each epic, assigning it to team members and tracking progress on a daily basis

• Facilitating removal of impediments to the development of the product increment

• Working closely with Project Managers and Product Owners to prioritize the product backlog

• Preparing burn-up and burn-down charts to communicate sprint and release progress to the management Project: B2Bi GW, BDMap & SE&A Team April 2013 to June 2020 Client: AT&T

Role: Scrum Master

Description: B2Bi Gateway is an AT&T service management capability that provides for an electronic bonding interface between Customer’s system and AT&T’s systems. The interface facilitates direct communication between the Customer’s systems and AT&T’s systems.

BDMap is a graphical, web based, multi-function, multi-service network management tool that provides internal users (AT&T personnel) and external users (Customers) with the capability to view customer network (inventory of AT&T provided services) and proactively receive status regarding the status of that network. Users can receive alarm status, ticket status, and ordering status for all the services that the customer subscribed to and which BD Map supports. It also allows viewing and managing telecommunication networks via a single integrated tool. Responsibilities:

• This project involved transformation from Waterfall to Agile methodology

• Involved in facilitating daily stand-up calls with the scrum team

• Facilitating regular Sprint planning calls

• Involved in assigning user stories among development and testing teams and overseeing daily progress

• Facilitating regular sprint retrospective sessions

• Facilitating backlog grooming sessions to determine how user stories in the backlog can be handled

• Facilitating product demos to the product owners and stake holders on the progress of the project

• Creating sprints and creating epics within those sprints in RallyDev tool

• Very comfortable with RallyDev tool and familiar with the JIRA tool

• Updating RallyDev tool with user stories for each epic, assigning it to team members and tracking progress on a daily basis

• Reviewing defects created in RallyDev tool with the team aiding in quick closure

• Facilitating removal of impediments to the development of the product increment

• Working closely with Project Managers and Product Owners to prioritize the product backlog

• Preparing burn-up and burn-down charts to communicate sprint and release progress to the management Project: Global Customer Solution Manager (GCSM)

Client: AT&T January 2003 – April 2013

Description: The Customer Solution Manager – Internet Protocol (CSM-IP) is a web based Sales/Contract system supporting AT&T Business IP Services. The system provides Sales with pricing and contract generation capabilities, Pricing Group with non-standard pricing capabilities, Contract Management with contract approval/denial capabilities, and Credit group with credit approval/rejection functions. Responsibilities:

• Worked as a senior quality assurance analyst

• Involved in technical design issues and production support

• Actively involved in analyzing and trouble-shooting application bugs in production environment.

• Actively involved in creating test plans, test cases, test scripts and other testing related documents

• Reviewing test plans and test cases with the users, developers, system engineers and product teams.

• Actively involved in User Acceptance Testing (UAT).

• Actively involved in Operation Readiness Test (ORT).

• Actively working with development and system engineering teams in resolving production issues.

• Actively involved in Systems Engineering and enhancements to the application while working with business, development and other Systems Engineers. Environment: Oracle Ver.8, Java, JSP, JavaScript, XML, TOAD Project: AT&T Front Office

Client: AT&T March 2001 – December 2002

Description: AFO is a sales management tool designed to improve the effectiveness of the sales process starting with identifying opportunities, credit evaluations, forecasting, pricing and proposals. AFO uses DBSync to synchronize the server with the AFO laptop to ensure that the sales person is using the most current data. Responsibilities:

Worked as a a senior quality assurance analyst and lead Actively involved in creating test plans, test cases and other testing related documents and reports. Responsible in allocating features among testers and reporting daily testing status to higher management.

• Responsible in meeting testing objectives in the allocated timeframe. Worked with product, development and system engineering teams in bug-removal and delivering a quality product. Actively involved in User Acceptance Testing (UAT). Actively involved in Operation Readiness Test (ORT). Environment: Invensys CRM 4.2 (Baan), SQLBase, Crystal Reports, Install shield, Toad, SQLTalk, Windows NT, 98, 2000 and HP UNIX.

Project: Access Capacity Management System

Client: AT&T / IBM August 1999 – February 2001

Description: This system handles the AT&T’s access provisioning, inventory and ASRs (Access Service Requests). The general function of this system is to handle services ordered by AT&T with the access providers. The access providers are the local telephone companies such as Pacific Bell, Bell South, Nynex etc. Access types may be of different types such as the normal telephone access, data lines, high capacity lines or internet. Most of the application is written in COBOL II and messaging is done using MQSeries. Responsibilities:

Worked as a senior team member

Actively involved in the maintenance of the application.

• Review requirements for enhancements with system engineers

• Coding enhancements to the system

• Unit testing and integration testing with other team members Environment: COBOL II, IMS-DB, JCL

Project: Toyota Motor Sales Year 2000 (TM2K)

Client: Toyota Motor Sales / IBM, Torrance, California, USA. October 1998 – April 1999 Description: This is a Year 2000 project of Toyota Motor Sales at Torrance, California. Responsibilities included JCL preparations, unit testing of batch programs, documenting output results and validation of output data through JCLs.

Responsibilities:

• Worked as a team member actively involved in testing Environment: COBOL, IMS-DB, JCL, WinRunner 2000

Project: Liberty Mutual Year 2000 (LMY2K)

Client: Liberty Mutual Insurance / IBM, Portsmouth, NH, USA. August 1997 to August 1998 Description: This is a Year 2000 project of Liberty Mutual Insurance at Portsmouth, New Hampshire. Responsibilities included JCL preparations, unit testing of batch programs, documenting output results and validation of output data through JCLs.

Responsibilities:

Worked as a team member actively involved in testing. Environment: COBOL, IMS-DB, PL1, JCL

Worked in India from January 1995 to August 1997 as offshore COBOL developer for companies like CSX Railroad, GE Power Systems.

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