Customer Service Appointment Scheduler
Resume:
Kimberly Pompey
Tallahassee, FL *****
*********.****@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Appointment Scheduler
Answernet Remote-Tallahassee, FL
September 2024 to April 2025
Worked several different projects, political, customer service, and scheduling. Called voters in various communities seeking their input I'm what needs to be changed in their communities. Documenting voters opinions and concerns about candidates running for office. Remote position. Setting appointments for utility companies to do gas safety inspections. Make over 200 outbound calls a day Cab Driver
Yellow Cab Co-Tallahassee, FL
April 2023 to April 2024
Transported passengers daily to doctor appointments, work, home, school e. t. c. Provided above average customer service, abided by Yellow Cab Co rules in order to provide the best and safest experiences for passengers.
Canvass Lead/Trainer
Blue Velocity-Tallahassee, FL
June 2022 to November 2022
Visited neighbors in the community to educate on women's reproductive rights, asked questions in regards to surveys, trained new hires how to conduct themselves while canvassing, answered questions, led by example as to how communication should be between canvassers and residents. Worked with canvass organizer to ensure productive work days. (Seasonal employment) Provider Services Representative
Computer Merchant-Tallahassee, FL
May 2020 to March 2022
Received inbound calls from healthcare providers in regards to claim status and or payment of claims. Handle calls in a efficient manner.
Transferred calls to the appropriate department for escalations and other inquiries. Ability to handle high call volumes.
Remote position
Cashier/Customer Service
AMI-Tallahassee, FL
August 2020 to December 2021
Greeted customers, operated P.O.S system for customer purchases, processed credit/debit cards for gas, beer, w.t.c, conducted inventory, assisted in the deli with cooking, and preparing food, cleaned store at the end of the shift, paid out lottery winnings, cashed out vendors. Merchandiser
SAS Retail Merchandising-Tallahassee, FL
March 2019 to November 2020
Merchandising through Walmarts for companies that have contracts with us. Plan o grams, setting up displays, inventory, stocking merchandise, executing remodels, store resets, and general merchandising. Customer Care Representative
Adecco-Tallahassee, FL
February 2017 to January 2019
Received inbound calls from Medicaid members in regards to policies, cha Gung plans, and general information pertaining to Medicaid A, B and D. Assisted members with finding local providers, and also escalating calls to proper departments for resolutions. De- escalated calls, handled calls in a timely fashion .
Hybrid position
Education
Bachelor's in Hospitality and Tourism
Strayer University - Remote
October 2020 to September 2023
Associate in Healthcare Administration
Ultimate Medical Academy-Clearwater - Clearwater, FL September 2017 to February 2019
Skills
• People Leadership (10+ years)
• English
• Problem Management (10+ years)
• Help desk
• Help Desk
• Microsoft Windows Server
• Planograms (5 years)
• Data entry (3 years)
• Customer support (4 years)
• CRM software (7 years)
• Microsoft Outlook
• Windows, excel, Powerpoint, fax machine, copy machine, multi-line phone systems. (7 years)
• Microsoft Word
• Cash register
• Microsoft Excel
• Merchandising (7 years)
• Call Center
• Hospitality
• Food service
• Food handling
• Typing
• Communication skills
• Retail sales
• Telemarketing
• Food Handling (8 years)
• Microsoft Office, Excel, PowerPoint, type 45cwpm. (6 years)
• Windows
• Residential Cleaning (10+ years)
• Customer Service (10+ years)
• Computer literacy
• Sales
• Team Building (10+ years)
• Supervising experience
• Customer service
• Cold calling
• Merchandising
• Time Management (10+ years)
• Negotiation
Languages
• English - Expert
Certifications and Licenses
Driver's License
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