Operations Manager Sales

Location:

McDonough, GA, 30252

Posted:

May 31, 2025

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Resume:

KATHY PARKER

Sales Operations Manager Business Analytics Expert

+205-***-**** ************@*****.*** McDonough, Georgia SUMMARY

Dynamic and results-driven Sales and Operations Coordinator with 30 years of experience across project management, customer relations, vendor coordination, and account development. Proven ability to streamline operations, build lasting client relationships, and drive sustained revenue growth. Adept in CRM systems, billing and collections, job costing, and Microsoft Office tools. PROFESSIONAL EXPERIENCE

Install Sales Coordinator 02/2016 - 03/2024

Lowe's Conyers, Georgia

Oversaw end-to-end installation processes, including scheduling, customer communication, and installer coordination.

Managed sales orders, documentation, and project tracking tools to ensure operational efficiency.

Verified merchandise readiness and arranged vendor pickups to meet tight deadlines. Cultivated strong vendor and customer relationships, promoting repeat business and satisfaction.

Account Executive 09/2013 - 07/2014

Padgett Group Canton, Georgia

Managed a portfolio of key accounts while expanding client base through targeted outreach and exceptional service.

Maintained accurate daily ledgers and conducted regular inventory audits. Consistently exceeded sales goals by developing new business opportunities. Sales Operations Specialist 03/1999 - 07/2014

SimplexGrinnell (Tyco) Conyers, Georgia

(Multiple Advancing Roles: Sales Administrator Senior Dispatcher Deficiency Sales Specialist Preventative Maintenance Sales Representative) Generated $300K–$350K in consistent annual revenue by self-sourcing 90% of new preventative maintenance contracts through strategic outreach and client relationship development.

Delivered tailored fire protection and life safety solutions while managing multi-year service agreements across diverse sectors.

Analyzed inspection reports to identify system deficiencies, producing accurate and timely sales quotes to support revenue growth.

Oversaw job costing, billing, collections, and documentation processes using Oracle and Ace ERP systems, improving operational efficiency. Coordinated dispatch schedules for installation and service technicians, streamlining workflows and ensuring timely service delivery.

Supported executive leadership with sales forecasts, project documentation, and reporting to drive strategic decision-making.

Provided administrative and sales support to the Electrical Sales Department, including invoicing, purchase orders, and collections. Assistant Manager 11/1996 - 03/1999

Wen-AL Birmingham,

Alabama

Supervised team operations, improved sales performance, and led loss prevention initiatives.

Reconciled daily ledgers and oversaw inventory control. KEY ACHIEVEMENTS

High-Impact Sales

Generation

Generated 90% of new business

through proactive outreach,

consistently securing $300K–

$350K in annual sales for multi-year

service contracts.

Operational Streamlining &

Scheduling Efficiency

Streamlined project coordination

and installer scheduling, reducing

delays and boosting customer

satisfaction.

Billing & Collections

Optimization

Improved invoice accuracy and

accelerated collections by

optimizing billing operations and job

costing processes.

Client & Vendor Relationship

Growth

Built and maintained strong client

and vendor relationships, driving

repeat business and long-term

account retention.

SKILLS

Project Coordination & Scheduling

Invoice Coding & Collections

CRM & ERP Systems (Oracle, Ace)

Client Relationship Management

Job Costing & Billing Operations

Sales Support & Account Management

Vendor & Installer Communication

Microsoft Office Suite

EDUCATION

Bachelor of Business

Management

Atlanta, Georgia 2010

American Intercontinental University

Associate of Business

Atlanta, Georgia 2007

American Intercontinental University

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PROFESSIONAL EXPERIENCE

Store Manager 01/1993 - 10/1996

S.O. Caribe Birmingham,

Alabama

Directed daily store operations including staffing, payroll, scheduling, and inventory. Implemented compliance programs and customer loyalty strategies to boost profitability.

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