Customer Service Property Manager
Resume:
Andrea Robb
Oregon, OH *****
********@*****.***
Professional Summary
I am an outgoing-determined leader with proven success in customer service relations. I have the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities I have developed from my experience as an able customer service relations representative.
Work Experience
Property Manager
PK Management, LLC-Toledo, OH
July 2023 to Present
• I am fluent in Real Page/One site management platform.
• I manage a staff of 5.
• Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
• Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
• Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
• Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
• Developed and implemented emergency response plans, ensuring the safety and well-being of tenants in the event of unforeseen circumstances
• Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
• Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
• Implemented preventative maintenance programs, extending the lifespan of property systems and reducing overall maintenance costs
• Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
• Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
• Stayed updated on industry trends, market conditions, and legal regulations, adapting property management strategies accordingly
• Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
• Conducted regular market research and competitive analysis to identify opportunities for property improvement and differentiation
Commercial Property Manager
Lorenzen Realty-Toledo, OH
July 2022 to June 2023
• Responsible for overseeing and applying rental payments and apply them to their accounts using Yardi Breeze.
• Answered all calls about the various properties and their locations as well as answer all potential tenants questions.
• Travel and inspect our various properties to make sure they all have curb appeal and look inviting to the renters.
• Write all the checks to utility companies and keep a thorough log of it.
• Managed a portfolio of XX commercial properties, ensuring optimal occupancy rates and tenant satisfaction
• Conducted regular property inspections to identify maintenance needs and ensure compliance with safety regulations
• Collaborated with contractors and vendors to coordinate repairs, renovations, and preventive maintenance activities
• Performed financial analysis on rental rates in the market to determine competitive pricing strategies
• Created comprehensive reports on property performance including vacancy rates, rent collection, and maintenance costs for management review
• Ensured compliance with local laws regarding fair housing practices by conducting thorough tenant screenings based on established criteria
• Collaborated with legal counsel on eviction proceedings when necessary while adhering to all applicable laws
Front Office Administration
Toledo Cardiology Consultants-Toledo, OH
March 2017 to June 2020
• Verified insurance is current and up to date with individuals insurance company.
• Thoroughly update each patients information and files.
• Dispatch proper staff and notify them of patients arrival.
• Ensure patients have paid all balances and co pays and apply it to the books.
• Call patients and remind them of past due/ missed appointments and reschedule.
• Check for precepts and authorizations for procedures from insurance companies.
• Ensure the patients receive excellent care while in our facility.
• Managed office operations, including scheduling appointments, coordinating meetings, and maintaining office supplies
• Developed and implemented efficient filing systems to ensure easy access to important documents
• Maintained a clean and organized office environment to enhance productivity and efficiency
• Handled incoming calls and emails professionally, directing inquiries to appropriate staff members
• Prepared reports, presentations, and correspondence for internal and external communication purposes
• Collaborated with cross-functional teams to plan company events such as conferences or team-building activities
• Managed inventory of office supplies and placed orders when necessary to maintain adequate stock levels
• Assisted in budget tracking by monitoring expenses related to office operations
• Implemented time management strategies that improved overall efficiency within the office
• Managed office budget by tracking expenses and identifying cost-saving opportunities
• Developed and implemented standardized processes for handling incoming mail and packages Assistant Property Manager/Leasing Agent
Westminster Company-Toledo, OH
February 2015 to May 2017
• Efficiency in operating Max Leases, Jenark Software, as well as MS Word, and Excel.
• Thorough practical knowledge of all the aspects of rental and community property process.
• Proficient in opening and closing maintenance orders.
• Conducted marketing outreach to various companies.
• Purchased and ordered maintenance parts with our local vendors.
• Took a weekly inventory of all items needed in office, and placed orders.
• Ran applications, background checks and employment verifications on all prospects that applied.
• Set appointments to view the property.
• Marketed the property in the most efficient ways.
• Assisted the property manager in enforcing new regulations in order to maintain an easy flowing property.
• Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
• Collaborated with marketing team to develop effective advertising strategies that increased property visibility and generated a steady stream of qualified leads
• Performed thorough background checks on applicants, including credit history verification and employment verification
• Organized and executed successful open house events to showcase available units and attract potential renters
• Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner
• Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
• Implemented innovative resident retention initiatives such as referral programs and community events to foster a sense of belonging among residents
• Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market
• Collaborated with property owners to establish competitive rental rates based on market analysis while maximizing profitability
• Prepared comprehensive leasing reports for management review, analyzing key metrics such as vacancy rates, turnover rates, and revenue growth
• Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
Assistant Property Manager
Princeton Property Management-Toledo, OH
August 2012 to January 2017
• Set appointments to view the property.
• Marketed the property in the most efficient ways.
• Assisted the property manager in enforcing new regulations in order to maintain an easy flowing property.
• Traveled between properties to ensure they were all being taken care of as needed.
• Contracted outside vendors.
• Ran background, credit, criminal checks.
• Acquired proficiency in negotiation and persuasive skills.
• Profound ability to interact with customers from various classes of society.
• Ability to meet sales goals in retail sales set by the company.
• Efficiency in operating App Folio Software, as well as MS Word, and Excel.
• Thorough practical knowledge of all the aspects of rental and community property process.
• Proficient in opening and closing maintenance orders. Leasing Agent
Riviera Maia Apartments-Toledo, OH
March 2011 to January 2012
• Booked appointments to show apartments.
• Toured and viewed apartments with possible future tenants.
• Acquired proficiency in negotiation and persuasive skills.
• Profound ability to interact with customers from various classes of society.
• Ability to meet sales goals in retail sales set by the company.
• Efficiency in operating AppFolio Software, as well as MS Word, and Excel.
• Thorough practical knowledge of all the aspects of rental and community property process.
• Proficient in opening and closing maintenance orders. Office Manager
Small Business Office Professionals-Temperance, MI May 2007 to March 2011
• Contacted companies and set up appointments for Owner.
• Worked off of C-Panel; uploading various companies photos, company
• information, and web links.
• Visited various companies to ensure their services were exactly as needed.
• Created company menus, and Logos for local area small businesses.
• Maintenance of all the transactions of incoming and outgoing
• resources, carriers, etc. from the office. Assuring the availability of stationary, toiletry and pantry stock in the office.
• Reviewing clerical records for accuracy.
• Assisting in human resource management, and resolving employee issues.
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
• Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
• Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
• Managed the office budget, tracking expenses and identifying areas for cost-saving measures
• Instituted regular staff meetings to enhance communication flow across departments improving interdepartmental collaboration
Education
Marketing Education
Owens Community College - Oregon
May 2002 to August 2009
Skills
• Supervising experience
• Section 8
• Microsoft Word
• Human resources
• Customer service
• Accounts Receivable
• Office management
• Negotiation
• Retail sales
• Property leasing
• Time management
• Appfolio
• Management
• Microsoft Excel
• Sales
• Marketing
• Computer skills
• Office Management
• Communication skills
• Yardi
• Property management
• Fair Housing regulations
• Budgeting
• Accounts Payable
• Property Leasing
• realpage
• Clerical experience
• OneSite
• Property management
Certifications and Licenses
Esthetician License
Driver's License
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