Customer Service Rep

Phyllis Lawson

Salem Or. ***** **************@*****.*** 308-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care II Bank

Bank of America - Chandler, AZ

August 2010 to April 2011

Took calls and explained insurance issues with B of A customers. Customer Service Rep

Licensed Insurance Sales - Santa Clara, CA

November 2007 to August 2010

I took calls from home for the infomercials on TV as well as taking Red Cross disaster calls, and Licensed Insurance calls.

I was an independent agent.

Certified Credit Education Specialist

Intersections - Rio Rancho, NM

November 2004 to April 2006

I educated customers of several banks on how to use as well as protect their credit. Senior Customer Service Rep

America Online - Tucson, AZ

August 2000 to December 2002

I handled all aspects of the customers accounts, including, TOS violations, setting up accounts, as well as retention of accounts.

Reservations Agent, Then Training Manager

Super Shuttle - Phoenix, AZ

August 1997 to March 1999

I was a reservations agent for 3 months then was promoted to training manager due to my devotion to my job and abilities.

Excel Agent Services, Directory Assistance

ATT - Phoenix, AZ

August 1995 to August 1997

I handled the directory assistance calls for ATT.

Education

Some college

Skills

• CUSTOMER SERVICE (10+ years)

• RECEPTIONIST (5 years)

• RETAIL SALES (2 years)

• LIVEOPS (2 years)

• MULTITASKING (10+ years)

Awards

EXTREME TEAM at AOL

August 2001

To achieve this I was required to excel in all aspects of my job as well as keeping my call time to 2:30 or less.

Certifications and Licenses

Insurance license 10 states.

I retired and let my insurance licenses lapse. Now I will be raising my grandson and I need to get back to work.

Additional Information

SKILLS:

While working at LiveOps I was licensed in 10 states for insurance. My licenses have since expired. I have extensive experience in computer usage, Windows and Unix programs, and an extensive knowledge of the internet. A total of 10+ years experience in customer service, computers, and management experience multitasking using 6 different programs at once while keeping my call time to 2:30 or less.

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