Management Specialist Health Care
Resume:
CHARLENE FULLER, MA, BA
**** ********* *** **** ****** CT
**********@*****.***
Dedicated and experienced professional, with a proven record of accomplishment of success as educator, counselor, manager, advocate, and facilitator. Highly organized and self-motivated visionary, who thrives under pressure. Excellent communicator and compassionate motivator, with extensive knowledge and expertise in the mental health sector.
ACHIEVEMENTS
Designed and developed individualized academic and behavioral programs for public education facilities.
Provided one-on-one treatment for in-home management strategies.
Supervised staff and 200 residents in a 24-hour residential facility.
Liaison between educational sites, non-profit agencies and multi-cultural communities
Pioneered and coordinated a peer-counseling program to address bullying.
House manager for substance abuse students and the elderly.
Founded successful in-home health care business.
EMPLOYMENT HISTORY
Family of Ann Sheppard, Fort Pierce 2021- 2024
House Manager
Managed daily operation of family, supervised the client healthcare, finances, acting as liaison
Responsible for client, vendors, medical team, maintenance, all externals partners
Scheduling planning client appointments, arranging social events, coordinating repairs, daily upkeep of property
Overseeing special diet, errands, finances, household budget, shopping inventory, administrative duties
Performing light cleaning duties, supervising caregiver schedules, documentation, filing, record keeping
Training relief staff, booking travel arrangements, ensuring excellent service to family quest and relatives
Managing home repair and maintenance needs, taking care of residential property efficiently
Family of Eugene Jones, Wilton, CT 2020-2021
House Manager
Directed daily operation and management of the family household
Maintained a high level of visibility and confidentiality, systematically and strategically interpreting the client’s needs
Supervised caregivers, housekeeper, maintenance staff and vendors
Liaison for family and staff to ensure effective bilateral communication regarding client’s needs
Point of contact for internal caregivers, medical professionals, vendor services, and external partners
Responsible for daily activities, appointments, and health administration
Performed other duties as assigned
Family of Paul Brown, Norwalk CT 2018-2020
House Manager
Directed daily operations and management of household
Managed caregivers, service staff, and household employees
Liaison for family regarding client’s needs
Coordinated food preparation, shopping, housekeeping, and caregiver calendar
Responsible for shopping, daily planning, medical appointments, and health administration
Point of contact for internal caregivers, medical professionals, service vendors and external partners
Family of Robert Kline, Norwalk CT 2015-2018
House Manager
Maintain daily management operations of the home and household needs
Coordinate personal care, administer medical appointment, social events
Supervise food preparation, client personal shopping and laundering,
Managed family communication with ongoing medical support for oxygen dependent client
Maintained household food budget, calendar, and all appointments
Created food intake documentation log to monitor client’s health
Family Service Center, New Haven, CT
At-Risk Family Counselor
Provided short-term counseling to families and children in crisis
Directed treatment and identified crisis intervention procedures
Created specialized procedures to address ongoing mental health issues
Conducted Parent /Teacher conferences addressing effective behavior management techniques
Trained educators, administrators, teachers, and personnel on effective behavior strategies
City of Stamford, Stamford CT 2010-2014
Program Coordinator
Coordinated the Juvenile Review Board/ PASS Program services for Stamford public schools
Provided community based alternative diversionary programs for students and their families
Offered appropriate interventions options addressing at-risk behaviors, truancy & academic issues
Conducted community support referrals and resources
Provided eligibility for PASS program new student referrals
Created guidelines for the review board process; facilitate board sessions & family meetings.
Responsible for designing, developing and implementing student/family workshops
Performed case management duties and collaborated with Division of Children and Families and agencies
Maintained student records, collected data, and ensured program success
Facilitated meetings for Youth Services resources at community events
Advised families and faculty on intervention/prevention services
Alibis, Greenwich, CT 2009-2010
Assistant Manager
Managed the operation of group homes, supervisors, residential staff and mentally challenged residents
Reviewed staff service evaluations, case conferences, quarterly reports, and staff trainings
Facilitated and managed overall plan of services for residents
Designed and developed teaching strategies and social summaries
Presented Alibis policies, procedures and regulations for staff training
Evaluated staff performance and reviewed and submitted time sheets to payroll
Facilitated parent conferences and chaired staff meetings
Diverse Journeys, Los Angeles, CA 2008-2009
Community Support Counselor
Provided counseling and education strategies for clients with emotional disorders and mental disabilities
Coordinated medical support, trained clients to function in their communities
Acted as a liaison and advocate to address client’s needs
Networked with other disciplines for additional outreach services
Designed and established new mental health programs options for our clients
Facilitated family quarterly and annual meetings
EDUCATION
M.A. in Counseling, University of Bridgeport, Bridgeport, CT
B.A. in Sociology, Sacred Heart University, Fairfield, CT
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