Operations Manager Human Resource

*** ******** ******, ** *** **, ANDOVER, UNITED STATES, 61233 •

**********@*****.*** • 319-***-****

PAULA LAPPE

Human Resource Professional

PROFESSIONAL SUMMARY

Human Resource Professional with over 25 years of extensive expertise in driving strategic growth and fostering an entrepreneurial culture. Demonstrates exceptional leadership and team-building skills, with a proven track record of enhancing employee performance and operational efficiency. Passionate about developing diverse teams and creating inclusive work environments, leveraging expertise in communication and performance management to inspire and elevate organizational success.

EMPLOYMENT HISTORY

STORE MANAGER Mar 2023 - Aug 2024

Burlington Bettendorf

STORE MANAGER Feb 2021 - Jul 2022

Lowes Moline

OPERATIONS MANAGER Jul 2019 - Sep 2020

Home Depot Waterloo

OPERATIONS MANAGER Jul 2005 - Nov 2012

Best Buy Waterloo

Led a team of 15 to improve sales, achieving measurable growth in customer satisfaction. Implemented inventory systems, reducing stock discrepancies and enhancing operational efficiency. Trained staff in customer service, resulting in noticeable improvements in store reviews. Managed budget allocations, optimizing resources and maintaining financial health of the store. Led team to boost sales and customer satisfaction, enhancing store performance and team cohesion. Managed inventory effectively, reducing waste and optimizing stock levels for improved efficiency. Implemented training programs, elevating staff skills and fostering a collaborative work environment. Led store operations, optimising inventory management and boosting sales. Implemented staff training programmes, resulting in enhanced customer satisfaction scores. Pioneered digital solutions for streamlined checkout processes, reducing queue times and improving customer experience. Introduced eco-friendly initiatives, aligning with corporate sustainability goals. Drove revenue growth through strategic merchandising and targeted promotions. Achieved consistent year-over-year sales increases, outperforming regional benchmarks.

Fostered a team-oriented environment, improving staff retention rates. Partnered with local suppliers to expand product range, meeting diverse customer needs.

Led operations team, streamlined processes, and enhanced efficiency. Implemented cost-saving measures, resulting in substantial budget reductions while maintaining quality standards. Spearheaded new inventory management system, reducing stockouts and improving supply chain. Developed creative solutions to longstanding operational challenges.

Fostered strong team relationships, improving interdepartmental communication. Coordinated cross-functional projects, ensuring timely completion and stakeholder satisfaction. Analysed operational data to identify inefficiencies and implement targeted improvements. Utilised metrics to drive decision- making and optimise resource allocation.

Developed long-term strategic plans to align operations with company growth objectives. Anticipated market trends to position the department for future challenges.

Led operations at Best Buy, optimising processes and enhancing efficiency. Implemented strategic initiatives resulting in substantial cost reductions and improved customer satisfaction. Spearheaded technological integration at Best Buy, revolutionising inventory management. Pioneered data-driven decision- making, leading to notable improvements in stock accuracy and turnover rates. Drove operational excellence at Best Buy through KPI-focused management. Achieved consistent growth in store performance metrics, significantly boosting profitability and market share. Fostered a high-performance culture at Best Buy, emphasising teamwork and continuous improvement. Developed and implemented training programmes, enhancing staff productivity and morale. TRAINING COORDINATOR/ HR/OPERATIONS MANAGER Aug 1996 - Jul 2005 Home Depot Waterloo

EDUCATION

BACHELOR'S May 1987 - May 1991

University of Northern Iowa Cedar Falls

Graduated with a 3.63 GPA

SKILLS

Scheduling (Expert), Stock Control (Expert), Leadership (Expert), Mentoring (Experienced), Auditing (Experienced), Forecasting (Experienced), Human Resources (Expert), Business Strategies (Experienced), Employee Performance Management (Expert), Entrepreneurial Culture (Experienced), Business Process Improvement (Experienced), Communication (Expert), Sales (Expert), Interviewing (Expert), Income Statements (Experienced), Employee Onboarding (Expert), Customer Experience (Expert), Role-Playing (Expert), Customer Satisfaction (Expert), Deposit Accounts (Experienced), Operating Expenses (Expert), Budgeting (Experienced), Writing Documentation (Expert), Operating Budget (Experienced), Team Working (Expert), Strategic Thinking (Expert), Shareholder Value Model (Experienced), Order Processing (Experienced), Customer Service (Expert), Back Office(Experienced), Microsoft Office(Experienced), Business Administration (Expert), Microsoft OneNote (Experienced), Workday (Experienced), SAP Applications (Experienced).

LANGUAGES

English (Native).

Led comprehensive training programmes and HR operations, driving organisational efficiency and employee development at Home Depot.

Streamlined HR processes, reducing administrative overhead and enhancing operational effectiveness across multiple departments.

Pioneered new training methodologies, significantly improving employee skill retention and on-the-job performance. Fostered strong interdepartmental relationships, facilitating seamless coordination between HR, operations, and training divisions.

Spearheaded long-term HR strategies, aligning workforce development with company growth objectives and industry trends. Revolutionised training methodologies, boosting employee skill retention and performance. Implemented cutting-edge HR strategies aligned with industry trends.

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