Customer Service Community Outreach
Resume:
LaMelvin Hollis
Riviera Beach, FL *****
***********@*****.***
Professional Summary
Motivated and results-driven professional with over 6 years of experience in customer service, team management, and sales consulting. Proven ability to lead teams, drive operational excellence, and generate business growth through effective leadership, community outreach, and customer engagement. Highly adaptable, with strong technical aptitude and hands-on experience with CRM systems, POS platforms, and team development. Authorized to work in the US for any employer. Authorized to work in the US for any employer
Work Experience
Consultant
Windmar Solar-Jensen Beach, FL
December 2022 to Present
• Engage potential clients through calls, emails, texts, and in-person canvassing to assess lead viability and generate appointments.
• Conduct community outreach initiatives to promote solar solutions and generate new leads.
• Mastered CRM tools and sales processes to manage client relationships effectively.
• Educate clients on solar products, providing tailored consultations and closing deals (sales cycle: 2 weeks to 2 months).
• Represent the brand with professionalism and deep product knowledge. Manager
Crumbl Cookies Franchises-Jensen Beach, FL
July 2021 to Present
Lead daily operations, supervise team performance, and ensure adherence to quality standards.
• Hire, train, and coach employees to foster a collaborative, high-performance environment.
• Manage inventory, ordering, labor scheduling, and quality control for optimal operational efficiency.
• Drive store metrics and customer acquisition through grassroots marketing and community engagement.
• Proficient in multiple technology platforms including CRM systems, POS, internal communication tools, and HRIS systems.
• Corporate-trained, qualifying for positions at the corporate level within Crumbl.
• Maintain equipment and facility standards, ensuring safety and timely repairs. FedEx Ground Package Handler
Pompano Beach, FL
August 2020 to February 2023
• Efficiently sorted and handled packages in a fast-paced warehouse environment.
• Maintained strict adherence to safety protocols and operational guidelines.
• Contributed to team productivity and timely shipment processing. Education
High school diploma
Atlantic High School - Delray Beach, FL
August 2016 to May 2020
Skills
• Customer service (6 years)
• Driving
• Kitchen experience (6 years)
• Typing
• Cleaning (6 years)
• CRM software
• Microsoft Excel (2 years)
• Budgeting
• Mowing
• Pool cleaning
• Culinary experience (6 years)
• Communication skills
• Lawn care
• Data analysis skills
• Management (2 years)
• Microsoft Word (2 years)
• POS (5 years)
• Team management
• Restaurant experience
• Food Safety (3 years)
• Quality Control (3 years)
• Google Ads
• Organizational skills
• Microsoft Office (2 years)
• Pool maintenance
Certifications and Licenses
Food Handler Certification
Present
Food Safety Certification
Present
Driver's License
CDL A permit
November 2024 to November 2034
Air Brake Endorsement
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