Customer Service High School
Resume:
Tonia Greene
Flight Attendant
************@*****.***
**** ***** ** ************, **, 33592
ARMWOOD HIGH SCHOOL
Seffner, FL
High School Diploma (May 1989)
EDUCATION
Analytical skills
Organizational skills
Critical/logical thinking
Keen attention to detail
Excellent written and verbal
communication
ADDITIONAL SKILLS
Certified Information Systems Security
Professional (CISSP)
Microsoft Office Specialist (MOS):
Cosmetology
Call Center Certification
Customer Service Leadership
Certification.
Customer Experience Certification
Associate in elementary education
Basic Training
CERTIFICATIONS
Adaptable professional with 33+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the Flight Attendant role at your company. CAREER OBJECTIVE
CUSTOMER SERVICE QUALITY CONTROL AGENT 2
Rooms To Go, Seffner, FL / Jun 2021 - Present
TEACHER
Walton Academy, Tampa, FL / Aug 2013 - May 2021
TEACHER
Harmon Hodge Charter School, Tampa, FL / Aug 2011 - Aug 2013
EXPERIENCE
• Monitor quality of calls for the use of constructive training.
• Identify quality problems and recommend solutions. Ability to effectively communicate, both written and verbally with customer service agents.
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Responsible for ensuring that all call processes are controlled and monitored for quality and compliance.
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• Conduct weekly audits.
Conduct a classroom setting for 1st and 3rd graders in math, science, and reading.
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Adapt teaching methods and instructional materials to meet students' varying needs and interests.
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Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
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Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
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• Prepare materials and classrooms for class activities.
• Assign and grade class work and homework.
Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
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Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
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Conduct a classroom setting for 3rd graders in math and science.
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Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
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• Prepare materials and classrooms for class activities.
• Assign and grade class work and homework.
• Meet with other professionals to discuss individual CUSTOMER SERVICE REP. II
Verizon, Tampa, FL / Jan 2008 - Jul 2011
OWNER AND STYLIST
The Edge Salon, Tampa, FL / May 1998 - Dec 2007
INTAKE SERVICES COORDINATOR
US Army, Ft. Dix, NJ / Feb 1989 - May 1998
students' needs and progress.
Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence.
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Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
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Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
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Deliver a positive experience that solves customers' challenges in one call.
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Assist in working to resolve issues, help to drive sales on products, and services that will keep them happy and connected.
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Dealt with complex challenges, by responding with
patience, ensuring they feel heard and cared for.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Refer unresolved customer grievances to designated departments for further investigation.
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• Schedule client appointments.
Update and maintain customer information records, such as beauty services provided.
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• Operate cash registers to receive payments from patrons. Keep work stations clean and sanitize tools such as scissors and combs.
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• Develop new styles and techniques.
Train or supervise other hairstylists, hairdressers and assistants.
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• Demonstrate and sell hair care products and cosmetics.
• Promote high levels of customer service.
Establish rapport with the client in a short period of time and
then effectively communicate the client's needs to the staff of referral program(s).\
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Processed all incoming intakes. Made sure their housing, pay, and benefits are up to date.
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Maintain strict client confidentiality, documentation and files.
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Responsible to cover and conduct the inquiries from the 1.800 number, intakes email account, regional
Operations calls, social media, and staff and executive leadership referrals.
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Communicate referrals and client information effectively to receiving program staff to ensure client's needs are recognized and addressed.
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Proficient use of organization-wide database systems, Sales Force and SharePoint.
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Contact this candidate