Human Resources Talent Development
Resume:
Laurel Hendrickson
********@*****.***
HUMAN RESOURCE OPERATIONS AND TALENT DEVELOPMENT
with 15+ years aligning system-wide culture and talent to strategically achieve business imperatives.
PROFESSIONAL SUMMARY
Proven track record in aligning training strategies to organizational goals, improving employee retention, and cultivating high-potential talent to strengthen infrastructure.
Known for inspiring engagement and teamwork, resolving problems through collaboration, and championing organizational change to improve processes and drive performance excellence through a unique blend of Human Resources, Operations, Finance and Information Technology expertise.
EXPERIENCE
Florida Real Estate Agent/ Advisor
Berkshire Hathaway HomeServices Florida Realty– Naples, FL
August 2023 to present
•Leverage expertise in building strong customer relationships through customized digital marketing and Buyer/ Seller presentations to enhance informed decision-making and customer satisfaction.
Homeowner Association Board President
Hawthorne @ Lely Homeowners Association - Naples, FL
March 2021 to April 2023
In full-time role, oversaw annual budget and resolved homeowner issues, coordinated annual budgets, and issued communications while collaborating with property management company, contractors, and community members.
Transitional/ Seasonal Roles
Vail Resorts - Vail, CO / Peter Glenn Ski & Sports - Ft Lauderdale, FL
August 2018 to October 2020
Provided personalized sales support to customers for seasonal merchandise.
Talent Development Manager – Senior Leadership Team
Sonnenalp Hotel & Resort - Vail, CO
December 2015 to November 2017
Orchestrated learning and cultural change while strengthening service values to create a high-performing workforce of 400 international and domestic employees in luxury hotel operations with 4 restaurants, golf course, spa and fitness center.
•Led organizational change by collaborating with 14 department heads to build Talent Development Strategy aligning with company-wide objectives. Defined educational curriculum and introduced Learning Center to empower employees by providing ready access to knowledge.
•Restructured Interviewing and Selection Processes through use of Behavioral Interviewing Methodology to improve hiring results. Created interactive New Hire On-Boarding programs for cultural inclusion.
•Developed digital Performance Management tools and guided Succession Planning through creation of a company Skills Dictionary aligned with organizational initiatives. Identified and reviewed high performers monthly with senior managers and directors.
•Implemented Six Sigma Methodologies to drive Service Quality results and lasting change. Built online dashboard with real time data to track key service trends and ensure focus on service excellence.
•Facilitated Employee Cultural Shift by motivating, engaging, and educating a committed and high performing workforce. Introduced Voice of the Employee for on-going interaction with leadership and employee surveys resulting in 92% participation.
Director Workforce Engagement
Florida Department of Health - Ft Lauderdale, FL
August 2012 to October 2014
Aligned organizational strategies through talent management, leadership development and individual growth opportunities and consultative partnerships with peers and senior leaders in 18 business programs.
•As Interim Human Resources Director, managed staff and improved processes supporting client services and employee retention through targeted recruitment, behavioral interviewing and culturally focused employee on-boarding. Increased employee retention +10%.
•Led Employee Engagement through the planning and execution of employee learning events and conferences for 600+ employees ensuring buy-in to company initiatives. Increased employee satisfaction from 69% to 91%.
Business Consultant / Coach
LH Consulting - Ft Lauderdale, FL
May 2010 to August 2012
Provided business leaders with coaching for strategic planning, change management, workplace conflict, process improvement, human resource management and technology integration.
Designed and facilitated strategic planning seminars to define business direction by establishing purpose and vision, core values, measurable goals and action steps to engage employees and make that vision become a reality.
As Expert and Master Trainer for Workplace Conflict, customized management training seminars providing knowledge and tools for recognition and early resolution of workplace conflict. Employee retention increased in all cases and both the cost of conflict, and the loss of productivity minimized in the workplace.
PREVIOUS EXPERIENCE
Chief Operating Officer
Digital Palette Inc., Plantation, FL
Senior Director Human Resources & Operations
Allstate Insurance Company, Northbrook, IL
EDUCATION
Master Certificate in Health Information Management
George Washington University
Master in Conflict Analysis and Resolution
Nova Southeastern University
Master of Business Administration in Business Administration
Lake Forest Graduate School of Management
Bachelor’s Degree in Liberal Arts
Colorado State University
CERTIFICATIONS AND LICENSES
Florida Real Estate License (Issued July 2023)
Florida Supreme Court Certified Mediator – County (Issued 2004 to 2025)
Lean Six Sigma, Green Belt
SKILLS
Talent Development
Change Management
Performance and Process Improvement – Six Sigma
Communications and Coaching
Employee Retention Strategies
Resolve Problems through Collaboration, Training and Conflict Resolution
TECHNICAL SKILLS
Macintosh OS
Microsoft Office Suite – Word, Excel, Outlook, PowerPoint
Photoshop
Adobe Creative Suite
Learning Management Systems
AI – Artificial Intelligence Writing
Data Analytics Tools
Leadership Assessment and Development Tools
LINKS
https://www.linkedin.com/in/lmhendrickson
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