Customer Service Patient Care
Resume:
Annie Beth Strakon
RESUME
Address:
Hemet, California 92545
Telephone:
Email: ****************@*****.***
I am currently looking to obtain a challenging position in a dynamic and innovative organization. I am someone with twenty plus years’ experience in medical office administration, accounting, human relations, executive roles, media, patient care, and customer service. With my vast knowledge and many skills, I also bring a calm & jovial temperament. I’ve been the first point of contact in most companies, and my keen wit and bright-light personality (and of course my experience), make me a pleasure to be around and an asset to any company.
To date, I am working part-time as a senior level Behavior Technician or “Interventionist.” In this role, I provide one-on-one behavioral therapies by implementing Applied Behavior Analysis (ABA)-based programs to special needs children; as directed by the Board-Certified Behavior Analyst (BCBA) and Case Supervisor assigned to each case/family. In addition to my “9 to 5,” I have partnered with a family-owned Physical Therapy clinic in Arizona, providing my remote accounting and billing services. My role in the company is to create revenue interest, oversee billing and accounting departments, and implement administration operating procedures and strategies. Most recently, I have also had the pleasure of providing my services to a California skincare company with their social media, marketing, and sales needs, as they grow their multi-generational company online. This has been so fun!
I am a mature, smart, multi-faceted professional, with strong morals and an excellent work ethic, not to mention superb communication skills. I have proved consistently over time to show up, giving 100%, unequivocally demonstrating the ability to conduct tasks effectively while achieving superior results.
Skills & Abilities
Strong management, team building and executive assisting skills. Training in billing, coding, HR, and accounting practices. Proficient in various applications and software systems.
Communication
Excellent written and verbal skills. Proven ability to communicate complex ideas and concepts to shareholders and diverse audiences. Skilled in conflict resolution and negotiation.
Leadership
Functioned as liaison between doctors, team leaders, staff, clients and schedulers. Mentored junior project members and staff with execution of ideas and implementations, etc.
Experience
Applied Behavioral Analysis * EasterSeals * Autism Learning Partners
NPI 154******* October 2022 – April 2025
Interpret and accurately perform all assigned responsibilities as outlined by Easterseals and “ALP” policies and procedures, attend all mandatory meetings, safety and patient-care conferences as scheduled. Record detailed session notes, keep exact client data, records and confidentiality, safeguarding all patient-related information according to HIPAA laws. I keep a valid driver’s license, reliable transportation, and current auto insurance, all needed to perform the duties of any position. Maintain attendance requirements per company policies, and always go above and beyond with team leads and clients to ensure the best experience for all. I have demonstrated effective time-management skills through daily consistency, demonstrating sound judgment, critical thinking, and decision-making. I have up-to-date credentialing and certification needed to successfully conduct the BT2 role: CPR, Safety-Care training, Raptor Clearence (School Grounds).
Executive (acting CEO 2024-2025) * Desert Rehab Physical Therapy
Janurary 1998 - Present
Monitor office progress and productivity, proactively communicating with staff to keep projects and tasks on track. Maintain office and staff with correct medical billing procedures, updated insurance & coding requirements, etc. Leads multiple departments on insurance policies, prior authorizations, claims processing, payments, account receivables, audits, responds to telephone inquiries, aids in supporting customer satisfaction, communicates with owners, etc. Manage travel arrangements for doctors, keeps office and therapist calendars, process reimbursement financial reports, and much more.
Executive Administrator * Psychological Services of La Jolla
April 2008 – April 2012
Office manager and Executive assistant to two doctors (Psychologist & Pain Management MD). Responsible for doctors’ personal requests, errands, calendars, invitations & events. Responds to doctors’ personal emails & messages, travel plan arrangements, etc. Creates and keeps updated patient charts, referral letters, transcribes heavy patient session notes, etc. Responsible for creating month-end and encumbrance reports, processing purchase orders and invoices, handling payments (including but not limited to: insurance payments, patient payments, office rents, office equipment, etc.). Responsible for administering daily tests to patients, including drug screening, written tests, and Biofeedback tests, etc.
Education
University of Phoenix July 2015 Graduate
Bachelor Science in Business Management
Concentration in Global Business Management & Accounting,
(July 2015 Graduate, University of Phoenix).
Relevant coursework includes: Business Management Fundamentals, Risk Assessment, Implementation and Execution of Complex Operating Policies & Procedures, Owner Investments, Operations of Taxes, Tariffs, and Trade.
Specialized Training
ALP and ESSC (Easterseals/BHPN) Cleared: California 2022-Present.
School Compliance and Safety Care Certified: California 2022-Present.
Computer Software Programs: Central Reach, Medisoft, NEXTGEN, Adobe Photoshop & Express, Canva, MS Office, Internet.
Certifications
NPI 154******* (Established November 2022).
Practitioner's Primary Taxonomy Code 106S00000X (Established November 2022).
Certificate In Proper Conduct and Protocol on Federal Grounds: (Veterans Medical Research Foundation VA Hospital 2006- La Jolla, California).
Certificate Of Competency in Computerized Graphic Design and Photoshop (Palomar Community College 2004- San Marcos, California).
CPR Certified (Expires December 2024)
Salary Requests
Full Time: $70,000 - $90,000 Annually
Part Time: +$35 Hourly
References
Contact Details Available Upon Request
Easterseals: Kaiser Permanente, California (ABA: Adolescents)
Autism Learning Partners, California (ABA: Adolescents and Adults)
Lokenani Skincare, California (Social Media and Marketing Relations)
Desert Rehab Physical Therapy, Arizona (Medical Business Management & Acting Executive)
Psychological Services of La Jolla, California (Medical Business Management & Executive Assistant)
Thank you for your time and consideration.
-Annie Beth Strakon
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