Pharmacy Technician Customer Service

Mya M. Lynn

Memphis, TN ***** ***********@******.*** 901-***-****

Experienced Office Professional / Pharmacy Technician Performance driven Office support professional offering competencies in customer service, communication, and a wide range Microsoft Office function. Effective at maintaining current. confidential and secure filing/ billing systems and databases. Excellent communicator with a proven history of working with all levels and diverse backgrounds.

• Office Coordination

• Conference/Calendar/Meeting • 50 wpm

Scheduling • Data Entry

• Workplace Safety Training • Switchboard Operator

• MS Office proficient

Professional Experience

Kroger Pharmacy 05/2022- 02/24

Pharmacy Technician/ Customer Care Associate – Memphis, TN

• Profile Prescriptions

• Faxes

• Assist with New Patient Profiles

• Switchboard Operator

• Review Inventory of medications and backstock/ ordered medical supplies

• Greet visitors internal/external.

• Create Upload & Approve New Patient Files

• Communicate with vendors, technicians, and delivery drivers to support pharmacy functions.

• Provided telephone support to customers and vendors.

• Received and processed credit card payments.

Walgreens Pharmacy 03/2020 - 05/ 2021

Pharmacy Technician (Intern Unpaid .) – Memphis, TN

• Assisted customers with personal information updates (name, address, and order changes).

• Provided pharmacy customers with RX instructions.

• Accepted inbound calls from customers with order disputes, invoice adjustments and escalated calls.

• Communicated effectively both orally and written.

• Maintained complete knowledge of supplies, and services ordering and inventory control.

• Scheduled little clinic appointments and maintained calendars. • Put a way Inventory of medication and medical supplies

Sedgwick Customer Service – Memphis TN 02/2024-

11/2024

• Analyzes and processes complex general liability claims by investigating and gathering information to determine the exposure on the claim; manages claims through well-developed action plans to an appropriate and timely resolution.

• Proactively and strategically manages a complex claim inventory by assessing highly complex claims issues, utilizing jurisdictional expertise, providing oversight, and helping direct the handling to achieve the best possible resolution

• Assesses liability and resolves claims within evaluation.

• Negotiates settlement of claims within designated authority.

• Calculates and assigns timely and appropriate reserves to claims; manages reserve adequacy throughout the life of the claim.

• Calculates and pays benefits due; approves and makes timely claim payments and adjustments; and settles clams within designated authority level.

• Prepares necessary state fillings within statutory limits.

• Manages the litigation process; ensures timely and cost-effective claims resolution.

• Coordinates vendor referrals for additional investigation and/or litigation management.

• Uses appropriate cost containment techniques including strategic vendor partnerships to reduce overall cost of claims for our clients.

• Manages claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries and Social Security and Medicare offsets.

• Reports claims to the excess carrier; responds to requests of directions in a professional and timely manner.

• Communicates claim activity and processing with the claimant and the client; maintains professional client relationships.

• Ensures claim files are properly documented and claims coding is correct.

• Refers cases as appropriate to supervisor and management.

• Receive and review relevant pleadings, medical records and other investigative documents.

• Review and evaluate insurance contract wording and coverage for each assigned claim.

• Discuss claim with appointed panel counsel and establish a comprehensive investigative and litigation management strategy for each claim;

• Manage claims within preexisting litigation protocols and practices;

• Assists the claims team as their subject matter expert to assist in addition to lines of business and key jurisdictions on complex claim issues.

• Articulates and documents clear and concise file notes to allow stakeholders to understand the issues and path to resolution.

McKesson Pharmacy Pharmacy Technician 11/2024-4/2025

• Performs any combination of following duties to assist Pharmacist in Central Fill pharmacy:

• -manual entry and picking

• -replenishing product for filling

• -packing

• -run automated sorting and counting equipment

• -fills bottles and cells with prescribed tablets and capsules

• -applies prescription labels to bottles and boxes, and computer usage

• -Assists Pharmacist to prepare and dispense medication

• -Receives and stores incoming supplies

• -Counts stock and enters data in computer to maintain inventory records

• -Cleans equipment, completes forms as directed

• -Assists in stocking shelves and maintaining inventory Mya M. Lynn

Memphis, TN 38118 ***********@******.*** 901-***-****

Education:

• Concorde Career College ASHP Accredited - Memphis, TN March 2022

• University Of Memphis – Memphis, TN July

2018

• Overton High School - Memphis, TN May

2018

Contact this candidate