Social Media Customer Service
Resume:
Richard Dehlinger
Leadership and Management Professional
Davenport, FL 33837
********@*****.***
Military leadership and college educated professional not afraid to put in the hours and the hard work to achieve success. I work well with others and motivate my team to see the finish line. Clear communication and direction is always my first priority when tackling the task at hand. Willing to relocate to: Kissimmee, FL - Cocoa, FL - Orlando, FL Authorized to work in the US for any employer
Work Experience
Branch Manager
Sunstate Equipment-Orlando, FL
October 2023 to Present
• Chiefly responsible for managing the everyday evolutions at the branch to include dispatching drivers, approving contracts for rentals, maintenance productivity in the shop repairing returned equipment, and providing great customer service to our customers.
• Manage payroll on a weekly basis for employees of the branch as well as scheduling of shifts and on- call duties for weekend services.
• Coaching teammates on productivity, safety and counter operations.
• Managing the branch operations to stay compliant with our delivery fleet and DOT regulations.
• Responsible for communicating with our people services department to hire employees.
• Responsible for Profit and Loss at the branch and controlling spending at the branch level. Deputy Commandant of Support
Missouri Military Academy-Mexico, MO
April 2017 to May 2023
• Managed, and assured the efficient and effective operation of the QM. As a secondary element of this position is the successful planning and execution of all cadet activities as well as supervising a staff of personnel that execute directed plans.
• Supply Chain Management is a key component to my daily duties. Procured uniforms and other necessary tangible goods to supply the academy without discrepancies for over 4 years.
• Prepared and managed departmental budgets, accounting records, training, supervising and evaluating personnel in QM and Laundry.
• Spearheaded the opening of school registration plan to ensure outfitting of the corps of cadets in a timely and efficient manner. Key employee responsible for demand planning to ensure uniform stock levels for new cadet arrival are in stock.
• Worked directly with the Business Office to research pricing and negotiate with vendors to assure best value for lowest price and timely delivery of purchases.
• Social Media management for drill team and activities around campus, capturing photography and video to share on social media platforms.
• Freight management with uniform vendors to include rate negotiation of all products shipped to include items shipped from the store to our online customers.
• Increased sales in both the school store and canteen by more than 10% each year.
• Introduced new products in the school store which increased sales by 20% fiscal year 22-23.
• Increased sales of school letterman jacket over 4 years from 30 jackets on average per year to 97 in school year 22-23.
Other tasks:
• Managed staff of the Canteen, Quartermaster and Cadet Laundry for the MMA Summer Programs.
• Plan and advertised cadet activities to include on campus and off campus functions.
• Organized 5 appearances of the school color guard with the Kansas City Chiefs, Kansas City Royals and the St Louis Cardinals in school year 22-23.
Scoutmaster for BSA program.
• Recruited 20 new cadets SY 19-20. Total of 35 cadets in the program.
• Two cadets completed Eagle Scout requirements SY 19-20.
• Organized many camping trips and field trips for the scouts. Drill Coach for JROTC Competition Drill Team.
• Competed in two National competitions in the school year of 2020-21. Ranked second overall in the Nation. Three first place titles Nationally.
• Coach of the Fusileer Drill Team, finished first in the Nation at Rocky Mountain Drill Classic in 2023.
• 50 trophies over the past school year to include 21 first place trophies locally.
• Over 200 trophies earned in four years of managing the drill team.
• First place in AMCSUS National Drill Competition, 2019, 2020, and 2021.
• 2023 National Champions for JROTC Armed Drill.
Assistant Golf Coach
• Assist with the Boys Varsity Golf Team at MMA
• Chaperone cadets during golf tournaments.
• Share my love of the game with the younger generation of golfers to hopefully promote an appreciation for the game.
• Merit Badge Counselor for the golf merit badge in Scouts of America. 2023 Commencement Speaker for Missouri Military Academy graduation weekend. Camera Operator
Jacksonville Jumbo Shrimp / Select Media-Jacksonville, FL March 2013 to April 2018
First base, third base and outfield camera operator as well as the mobile fan cam that covered the stands at the Jacksonville Veterans Memorial Baseball Grounds. Director of Marketing
Jones Technical Institute-Jacksonville, FL
August 2015 to April 2017
• Director of Marketing chiefly responsible for database management, video production, photography, graphic design and social media marketing.
• Provided marketing content creation for direct marketing campaigns in email, PPC, and social media.
• Track and report lead generation from various sources of our marketing efforts converted throughout the enrollment process.
• Create content for social media platforms to promote school programs and special events.
• Social Media advertising with daily posts on all social media websites to direct traffic to other platforms and grow our digital footprint.
• Direct, produce and edit all video productions for educational tutorials and social media. Capture and edit all photography for creative marketing, social media and student life.
• Lead Chairman for annual commencement exercise. Responsible for securing the venue, all stage hands, and working closely with video tech company to run digital side of the event. Responsible for creating commencement video of all the graduates to kick off the event.
• Collaboration with outside vendors for assets needed to complete marketing campaigns.
• Responsible for creating advertising artwork before submitting to a third party printer. Event Coordinator
CHRIST EPISCOPAL CHURCH-Ponte Vedra Beach, FL
October 2010 to August 2015
•Managed the print shop with various graphic design functions.
•Capture and edit video footage of various events.
•Responsible for email communications to members of church.
•Ensure all events on campus are executed in a timely manner.
•Photograph and edit photographs for various events. Store Owner/Manager
FILOMENA'S LOFT-Jacksonville, FL
May 2008 to September 2010
• Managed and operate a family owned online business.
• Shipped up to 200 products daily.
Shipping and Receiving Manager
BED BATH & BEYOND-Jacksonville, FL
June 2006 to May 2008
• Department Manager/Customer Service Manager
• Inventory Control Team Leader
• Managed the incoming and outgoing inventory.
• Responsible for ordering items to keep the store stocked for our customers.
• Shipping and receiving manager responsible for negotiating shipping rates with freight suppliers.
• Receive all items that are shipped to the retail location as well ship and receive all items needed at each store location to complete store sales and internet sales. Submarine Sailor
UNITED STATES NAVY-Kings Bay Naval Submarine Support Base, GA August 1997 to March 2006
• Submariner, Maintained Top Secret Clearance while serving on Trident Nuclear Submarines.
• Responsible for ordering products from outside vendors to load out before the submarine movement in order to prepare meals while at sea for 80 days at a time.
• Served with Auxiliary Security Force and Military Police.
• Culinary Specialist Training Officer.
• Front Desk Supervisor for Fleet Admiral Kings Bay, GA.
• Submarine Qualified and recipient of multiple awards.
• Front Desk Supervisor for Night Shift at the Transient Visitors Quarters (BOQ) (súbase hotel). Education
BAS in Digital Media
Florida State College at Jacksonville - Jacksonville, FL Skills
• Typography (7 years)
• Indesign (7 years)
• Graphic Design (7 years)
• Photoshop (7 years)
• Adobe (7 years)
• Adobe Illustrator (5 years)
• Video Editing (7 years)
• Branding (4 years)
• Photography (7 years)
• Video Production (7 years)
• Adobe Creative Suite (7 years)
• Product Demos (3 years)
• Social Media Management (5 years)
• Filming (7 years)
• Illustration (7 years)
• Adobe Premiere (7 years)
• Public Relations (5 years)
• SEO (3 years)
• Military (9 years)
• Adobe After Effects
• Adobe Lightroom
• Digital Marketing
• Management
• Google Analytics
• Marketing
• Content management
• Keyword research
• Leadership
• Retail management
• Sales management
• Financial report interpretation
• Project management
• Content Creation
• Layout Design
• Events Management
• Content Development
• Email Marketing
• Analytics
• Microsoft Excel
• Computer literacy
• Lead generation (2 years)
• Analysis skills
• Communication skills
• Negotiation
• Sales
• Project planning
• Supervising experience
• Data collection
• B2B
• Adult education
Links
https://vimeo.com/user3629282
https://www.youtube.com/channel/UCg5THwwmQHBBc09jjW3hjrg?view_as=subscriber Military Service
Branch: Navy
Service Country: United States
Rank: e-5
August 1997 to March 2005
Commendations:
Navy Achievement Medal awarded twice for outstanding achievement and meritorious service. Good faithful Conduct service"Medal . awarded three times for completing three consecutive years of "honorable and Awards
Bravo Zulu Award
December 2020
Recognition of my commitment hard work, and tireless dedication to MMA, the cadets and their families. President's Gold Star Award
May 2021
This award is presented in honor of excellence as the MMA Fusileer Coach and as the MMA Quartermaster. This award is recognition of performance far exceeding expectations. You Rock Award
July 2021
Recognition for continued support of the Summer Operations. Alumnus of the Year Award
September 2020
Awarded to the Alumnus chosen by his peers for continuing to support the Academy long after graduation in time, talent and donations.
Amateur Long Drive Competitor
June 2022
Amateur Long Drive Qualifier in the Iowa Regional Competition. Competed in Myrtle Beach SC and qualified to advance to Worlds ALD Competition in Bradenton FL in October. Competed in the Worlds Competition and finished 5th with a long drive of 316. President’s Gold Star Award
April 2023
For loyalty and dedication to Missouri Military Academy. Second award. Certifications and Licenses
Graphic Design Technical Certificate
May 2012 to Present
Received a technical certificate in proficiency.
Secret Clearance
TS/SCI
Food Handler Certification
Top Secret Clearance
Assessments
Written communication — Proficient
March 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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