Help Desk Technical Support
Resume:
Nick Von Mosch
*******************@*****.***
CAREER OBJECTIVE
Qualified professional with over 30 years of experience in support roles and management, including technical service and sales, customer support and service looking for a career with growth opportunities and new learning challenges.
EXPERIENCE:
ASSOCIATE CUSTOMER SYSTEM ANALYST
SPS Commerce
August 2023-Present
•Onboard new retailers, responsible for testing a variety of files necessary for a successful implementation to ensure the client’s EDI flow-process was aligned and compatible with the SPS process.
•Work help desk tickets ranging in scope from:
oadding and removing users
oin-depth troubleshooting of order process
oaccess client system to determine order issues including creating, transmitting, and resolution
•Provided SaaS desktop administration, technical support and troubleshooting
•New customer training as well as software education and walkthrough which included navigation assistance.
TRAINER AND AMMUNITION SPECIALIST
Federal Cartridge
June 2018 – July 2023
•Efficiently on-boarded new hires through OJT ranging from goals and expectations through safety procedures which included:
oSafety equipment needed in the area to work effectively and safely.
oSpecific ammunition types/sizes. differences of each type we processed and packaged including physical examples of each caliber of small rifle shell.
oFlow tag education and procedure
oDocumenting ammunition type worked with per shift
oCalculating and documenting the amount of ammunition processed, as needed
oPerfected stacking patterns for various types of ammunition and related crates
oProvided coordination for interdepartmental resources such as packing materials and forklift drivers
DETAIL MANAGER
Perfect 10 Detail Shop
June 2017 - November 2017
•Oversaw multiple facets of daily operation including:
oCustomer service and satisfaction
oProviding leadership and assistance for a small team (5 – 8 detailers)
oMaintained and modified the daily schedule of appointments including scheduling & rescheduling appointments using an Excel spreadsheet
oProduction and payroll, detailers tips and book-keeping
oInventory management
oKeeping customer database current
HELP DESK SPECIALIST II
VISUM, LLC
August 2013 - June 2017
•Provided SaaS desktop administration, technical support and troubleshooting via phone and email which included:
oNew customer training with remote walkthroughs, installation, and navigation tips
oAssisted and ran BETA testing of multiple versions of proprietary SaaS software, reporting bugs, submitting enhancements
oUpdated customer server with new versions, including patches, software enhancement, and bug fixes
oHardware configuration and implementation
oPassword resets, adding or deleting users
EDUCATION – Associate Degree
Help desk, data telecommunications and networking certificates.
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