Talent Acquisition Employee Relations
Resume:
Kelly Pierce
Bristol, CT
*********@*****.***
Summary
Highly accomplished Recruiter with over 8 years of progressive experience in full-cycle talent acquisition, onboarding, and employee relations across the light industrial, trucking/logistics, and human services sectors. Proven expertise in compliance management, data analysis, and strategic hiring to optimize time-to-fill and cost-per-hire. Known for strong organizational skills, objective-focused approach, and a strong sense of urgency in dynamic environments.
Experience
Senior Account Manager CoWorx Staffing March 2025 – Present
Lead sourcing, interviewing, offer extension, and hiring processes for CDL drivers and dockworkers.
Provide exceptional client services, fostering strong relationships and ensuring client satisfaction.
Ensure strict compliance with all relevant industry regulations and internal policies.
Implement data-driven recruiting strategies utilizing market trends and KPIs (e.g., time-to-fill, cost-per-hire) to enhance hiring efficiency.
Spearhead successful in-person and virtual hiring events to attract top talent.
Recruiting Specialist XPO Logistics June 2022 – November 2024
Managed full-cycle recruitment for CDL drivers and dockworkers across 20+ locations.
Maintained an average requisition load of 30-40, consistently meeting hiring targets.
Ensured rigorous compliance with EEO guidelines and industry-specific regulations.
Developed and executed data-informed recruiting strategies leveraging market trends and KPIs, significantly improving overall hiring efficiency.
Organized and led both in-person and virtual hiring events.
Recruiter (Contract) Cielo Talent RPO - Remote December 2021 – June 2022
Conducted comprehensive phone screens, interviews, and extended job offers for phlebotomists.
Supported data accuracy within recruitment systems and delegated administrative tasks to ensure a seamless hiring process.
Recruiter Coordinator (Contract) Community Residences, Inc. (via J. Morrissey) Newington, CT January 2021 – December 2021
Managed full-cycle recruitment, including sourcing, credentialing, and onboarding, for medical, management, and support roles within group homes for adults with developmental disabilities.
Senior Staffing Specialist Expert Staffing Milford, CT August 2019 – March 2020
Successfully filled diverse client staffing needs, consistently exceeding quarterly sales goals by 30%.
Managed HR projects, account transactions, and client collections, enhancing overall client satisfaction and operational efficiency.
Customer Service Representative / Recruiting Specialist PeopleReady Bristol, CT August 2017 – August 2019
Achieved quarterly sales targets and effectively managed client accounts.
Trained associates on compliance standards and role expectations.
Advised clients on the Job Stack app, streamlining job placements and improving service delivery.
Sales and Service Banker Webster Bank Financial Corp Southington, CT November 2015 – January 2018
Provided comprehensive call center support for diverse customer banking needs.
Executed stop payments and account transfers with precision.
Exceeded quarterly sales goals by 30% and achieved a 4.45% cross-selling ratio in new account openings.
Admissions Advisor Branford Hall Career Institute Southington, CT September 2010 – September 2015
Provided administrative support across various departments.
Assisted in contract negotiations with vendors, contributing to streamlined operational processes.
Merchandiser/Stylist Lane Bryant Meriden, CT September 2010 – June 2019
Supported store sales goals through effective product displays and impactful marketing promotions.
Drove customer satisfaction by consistently maintaining brand merchandising standards.
Education
Bachelor of Business Administration & Human Resources Strayer University 2022 – Present
Associate of Applied Science in Fashion Design and Merchandising Sanford Brown College Farmington, CT 2010 – 2012
Technology & Skills
HRIS & ATS: SAP SuccessFactors, Pando Logic, Workday, Oracle, ADP, PeopleSoft Software: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint)
Key Skills:
Full-Cycle Recruitment
Talent Acquisition Strategy
Candidate Sourcing
Interviewing (Behavioral, Technical)
Offer Management
Onboarding & New Hire Orientation
Compliance (EEO, Industry Regulations)
Employee Relations
Data Management & Analytics
KPI Tracking (Time-to-Fill, Cost-per-Hire)
Client Relationship Management
Customer Service Excellence
Training & Development
Market Research
Project Coordination
Team Leadership
Problem-Solving
Negotiation
Organizational Skills
Sense of Urgency
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