Computer literate, customer service experience
Resume:
Louis Trottie. Jr.
Charlotte, NC *****
*******************@***********.***
Willing to relocate to: Atlanta, GA - New York, NY Authorized to work in the US for any employer
Work Experience
Assistant Kitchen Supervisor
REEF Technology - New York, NY
June 2021 to Present
Manage a cook and deliver vessel with a staff of 2-3, conduct inventory for six different restaurant brands, perform food quality checks, prepare meals, communicate with management regarding daily developments.
Assistant Supervisor
REEF Technology - New York, NY
May 2021 to Present
PIT Operator/forklift
Ranstad Staffing Service - Aberdeen, MD
March 2016 to June 2020
Operated several types of Pit vehicles and was also certified to operate the Scrubber. Porter/Café/Ice Cream Parlor attendant
Lorian Rehabilitation - Bel Air, MD
March 2019 to February 2020
Formulated recipes and prepare all dishes for employees and visitors who paid a visit the cafe. I also maintained the ice cream parlor as well as deliver meal carts. I also preformed janitorial and maintenance duties in the kitchen, café and ice cream parlor. Kept records of all money's generated from the café and ice cream parlor. Assistant Store Manager
Chicago Scoops/Cold Stone Creamy - Bel Air, MD
December 2017 to June 2018
I maintained the safe & cash drawers, inventory, supervise a staff and overall store maintenance. Temp Warehouse Worker
Beacon Staffing Agency - Edgewood, MD
March 2013 to December 2016
• Onsite supervisor during holiday season
• Responsible for continual inventory control, picked items to meet online sales orders
• Replenished items as restocking, worked receiving, shipping & packing
• Assisted Kilns management with employee disputes Kitchen/Events Manager
Brown Shuggah Catering - Bronx, NY
March 1996 to January 2016
Hired for cooks position and promoted to Assistant Manager in 1997
• In charge of data entry and researching customers' accounts
• Promoted to Kitchen Mgr. in 1998 & Executive Chef in 2000
• Worked closely with owners on menu and scheduled tastings
• Responsible for vendor accounts inclusive of negotiations and payment schedules
• Hired, trained and supervised staff of 16-24 in meal preparation and post catering affairs Customer Service Rep
Dover Staffing - East Point, GA
February 2011 to December 2012
• Fielded all incoming calls for water service
• Resolved complaints, requests, refunds & rate adjustments
• Verified account information for new service appointments
• Assigned work orders to field technicians
• Responsible for overall customer satisfaction with water service BOH Supervisor
RestaurantAssociates/US Open - Flushing, NY
August 1997 to September 2011
• Hired as pantry cook and promoted to Buffett Supervisor in 1998
• Worked closely with Executive Chef & consulted with professional tennis athletes regarding dietary needs
• Trained all hires for various stations
• Oversaw truck pulls, purchased and inspected all fresh products upon delivery and maintained an accurate inventory.
• Scheduled work shifts during entire tennis event Assistant General Manager
My duties include inventory, maintaining the cash drawers & safe, input deposits and overall store maintenance.
Education
Some college in Information Technology
ITT Technical Institute - Norfolk, VA
February 2005 to July 2006
High school diploma in General Academics
LaGuardia Community College - Long Island, NY
August 1994 to February 1995
Skills
• Events Management (10+ years)
• Culinary Experience (10+ years)
• Meal Preparation (10+ years)
• Catering (10+ years)
• Store Management Experience (10+ years)
• Food Preparation (10+ years)
• Supervising Experience (10+ years)
• Kitchen Management Experience (10+ years)
• Inventory Control (10+ years)
• Kitchen Experience (10+ years)
• Food Safety (10+ years)
• Event Planning (10+ years)
• Banquet Experience (10+ years)
• Restaurant Management
• Profit & Loss
• Leadership
• Assistant Manager Experience
• Cooking
• Restaurant Experience
• Menu Planning
• Human Resources
• Cleaning Experience
• Recruiting
• Purchasing
• Office Management
• Microsoft Excel
• Public Speaking
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Personal Assistant Experience
• Serving Experience
• Order Picker
• Payroll
• Time Management
• Customer Service
• Microsoft Outlook
• Management Experience
• Food Preparation Experience
• Food Safety Experience
• English
• Sales
• Kitchen management
• Management
• Cash handling
• Property leasing
• Property management
• Social media management
• Serving
• Packaging
• Computer literacy
• Basic math
• Labor Cost Analysis
• Teaching
• Hospitality management
• Food service
• Hospitality
• Quality control
• Team management
• Food industry
Certifications and Licenses
Certified Forklift Operator
November 2018 to November 2021
Forklift trainer/Operator
Administered forklift safety video viewings and gave written test for new hires. As well as moved assigned bulk materials in to designated areas.
Certified Scrubber Operator
June 2017 to Present
Manager ServSafe
May 2021 to May 2024
Manager ServSafe Certification
Assessments
Supervisory Skills: Motivating & Assessing Employees — Expert June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cashier Skills — Highly Proficient
July 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Highly Proficient
Management Fit — Proficient
July 2020
Measures the traits that are important for success in management positions. Full results: Proficient
Work Style: Reliability — Proficient
June 2020
Tendency to be dependable and come to work
Full results: Proficient
Cooking Skills: Basic Food Preparation — Proficient June 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Restaurant Manager — Expert
June 2020
Managing restaurant staff and meeting customer expectations Full results: Expert
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Proficient July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient
Sales Skills — Proficient
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Food Service: Customer Situations — Highly Proficient August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Familiar June 2020
Planning and managing resources to accomplish organizational goals Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cognitive Ability — Familiar
July 2020
Combining pieces of information to form general rules or conclusions. Full results: Familiar
Work Style: Conscientiousness — Expert
October 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Warehouse Shift Leader — Familiar
July 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Verbal Communication — Proficient
November 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Supervisory skills: Interpersonal skills — Proficient November 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient
Work style: Conscientiousness — Highly Proficient
July 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Cooking skills: Basic food preparation — Proficient November 2020
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Management fit — Proficient
July 2020
Measures the traits that are important for success in management positions. Full results: Proficient
Warehouse shift leader — Familiar
July 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Research — Completed
June 2020
Following protocols, interpreting statistics and graphs, identifying errors, and choosing research methodology.
Full results: Completed
Customer service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Powered Industry Truck Operator
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