Administrative Assistant Customer Service

Nikkidenise*@NIKKI gmail.com D. 954-***-**** GREEN Durham, NC 95938

Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.

CPR Certification

First Aid Certification

Time Management

Service Documentation

Ability to Lift

Critical Thinking

Client Records Management

Proficient in the use of Microsoft Word and Power

Point and Microsoft Excel

Administrative Assistant, Receptionist

Data-Entry

Resolving Conflict, Negotiation Skills

Assisted Living

Patient Transport Duke Hospital - Durham, NC 06/2022 - Current Greeted patient and explained transport plan and destination. Developed strong and trusting rapport with patients to facilitate smooth, quality care. Used wheelchairs, seat chairs and gurneys to move patients. Provided patient transport using various equipment and adhered to safety protocols. Maintained facility and patient confidentiality, complying with HIPPA policies and procedures. Lifted patients using proper body mechanics and lifting techniques. Determined mode of transport based on patient's condition, comfort and safety factors. Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.

Picked up requested orders to move equipment and supplies to assigned treatment areas. Secured IV connections, tubing and other medical devices for safe transport. Supported and coached new employees on policies and safety measures and offered assistance with tasks.

Alerted nursing staff to patient distress or equipment malfunction for immediate intervention. Carried messages or documents between departments. Direct Support Staff ResCare - Raleigh, NC 02/2018 - 11/2018 Assisting residents with activities of daily living to include bathing, feeding, clothing, and other essential needs

Community engagement

Being a healthcare advocate for residents

Medication administration under the supervision of a licensed RN. Private Contractor QRT - New London, NC 12/2017 - 02/2018 Summary

Skills

Experience

Delivered school buses to transportation centers across the United States and to Canada Maintained safety and security in regulation with DOT standards Planned efficient routes and adjusted strategies based on current weather and traffic information. Performed pre-trip inspection and mechanical checks before scheduled run. Operated bus professionally and interacted with passengers to foster pleasant rides. Transported passengers on predetermined routes while obeying traffic regulations. Stayed n compliance with all state traffic laws.

Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Logged driving hours and fuel usage data on time to keep reports current. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Maintained vehicle logs, records of cargo, or billing statements in accordance with DOT regulations Security Officer G4S Secure Solutions - Morrisville, NC 02/2014 - 11/2016 Addressed problems quickly and reported clear information while working under minimal supervision. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Monitored premises and recorded activity in daily officer reports. Observed patrons and customers to quickly address security situations. Enforced security regulations and escorted non-compliant individuals to private areas for processing. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles. Provided friendly and professional assistance to employees, visitors and customers. Monitored building and property entrances and exits to detect intrusions and protect assets. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Security Officer Securitas Security Services - Morrisville, NC 08/2009 - 02/2014 Monitored premises and recorded activity in daily officer reports. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Verified photo IDs and tickets to allow guests passage. Secured personnel and premises by inspecting buildings and patrolling property. Completed incident reports to record security or loss prevention incidents. Documented security-related situations and submitted in-depth reports to superiors. Provided friendly and professional assistance to employees, visitors and customers. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Security Officer Sunstates Security - Raleigh, NC 03/2010 - 07/2010 Addressed problems quickly and reported clear information while working under minimal supervision. Guarded restricted areas to prevent unauthorized entry. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Monitored premises and recorded activity in daily officer reports. Verified photo IDs and tickets to allow guests passage. Completed incident reports to record security or loss prevention incidents. Documented security-related situations and submitted in-depth reports to superiors. Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles. Provided friendly and professional assistance to employees, visitors and customers. Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

Collection Specialist Homeq Servicing - Raleigh, NC 05/2006 - 07/2007 Provided customer care regarding mortgage accounts and laws of third party collectors Educated customers on arm loans and government housing programs Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding customer accounts

Responsible for collecting and negotiating payment arrangements on customer accounts Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

Recorded information about status of collection efforts. Performed clerical, data-entry, and customer service duties, including answering phones and resolving customer service issues

Met demands of busy collections group by performing high volume of daily calls. Received and submitted payments and applied amounts to customer balances. Wake Technical Community College Raleigh, NC Expected in 12/2025 Associate of Arts: Medical Office Admin

Durham Technical Community College, Adult Durham, NC 05/2002 High School Diploma

Medical Administrative Assistant, Durham Technical Community College - 2019 Education and Training

Certifications

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