Customer Service Representative

ALEJANDRA MATASOL DE BRAVO

***************@*****.***

510-***-**** Stockton, CA 95206 *

Personable and dedicated Customer Service Representative with extensive experience in Customer Service, assisting participants at an Office or call center.

*Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.

* Enthusiastic and Motivated to maintain customer satisfaction and contribute to company success.

*Fast learner and willing to learn new things Experience

*Call Center Representative.

*Front and Back Office Assistant.

*Trainee for New Employees.

*Customer Service Associate.

*Translator (Spanish)

Stockton High School 08-19-2022 Present Attendance Technician As an attendance technician I record attendance for all of our student I schedule Orientation and translate at our Orientation meetings when needed Keep close look at our student’s daily progress, communicate with teachers and staff in regards any Issues or concerns from parents Instruct Students and parents of any changes or graduation procedures Amazon Warehouse 01 2023 Present

Work closely with supervisor to stow items in the proper containers Make sure all guidelines of the warehouse are met.

County of Santa Clara San Jose, CA Senior Health Service Representative 01/2015 - 08 /2022 Senior Health Service Representative For PUBLIC HEALTH WIC PROGRAM I perform variety of duties to help my department always taking the initiative in any way possible I am the only person working the CALL CENTER 5 days a week 8-5 I Provide the best customer service, in English as well as Spanish I do Intakes (Applications over the phone ) as well as face to face in the office, I scheduled all the different types of appointments that we offer,I communicate to our participants in what is needed to be brought to their appointment . I schedule appointment for 7 different WIC locations I fax transfer papers to different WIC locations as requested, by clients or staff. I keep track of the calls and no shows I multitask to the Best I can, I help managers in other task when been asked or when I see the need I take the initiative to help. WHEN WORKING AT THE FRONT OFFICE, I greet our participants, and welcome them at out office verify their appointment and provide and help fill out forms that are required, I Do intakes as well as help translate to Spanish when needed for orientation appointments. I encourage our participants to utilized our different outreach program. I prepare letters and issue future appointment I have sympathy and understand their frustrations I have Trained new employees starting with in our program I have Knowledge on MIS, Unicare,, excel, word, Medical state web site I help managers keep track of the P drive to make sure inventory is up to date

07/2011 to 01/2015 Office Specialist For Santa Clara County Mental Health Duties Summary Prepare medical admission packets and medical records before client arrives to their appointment, Greeting/checking patients in for appointment, making reminded calls as well as no show calls in a daily basis. Verified inputs registration, enter demographics, diagnostics, billing information Posts medical statistics to daily log and compile reports on a regular basis, Reviews charge documents for compliance with policies and regulations; Prepares charge documents for batching and maintaining a log Researches raw data or computer output to correct errors in registration, admission or billing entries or statistics. Providing the best customer service (Bilingual) Spanish, responsible in registering, scheduling, obtaining insurance information from client. filing, data entry, receive, sort and deliver mail to proper destination, Fax reports to designated Physicians, including Stanford Hospital, Process SSI request Knowledge in Unicare, opening and closing cases, entering daily services provided to clients including billing and missed appointments also I would Create Spread Sheets for Iron Mountain, Verification on Insurance eligibility and provide the Best Customer Service working with diverse staff and clients, observing discretion and privacy protect health information, I am also proficient in Computer Word, Excel, Emails with no problem As well as I Read Write and Speak Spanish I have helped trained new associates with the software that we used and procedures to follow I have also manage the Billing for our Contractor Agencies like Crestwood, Fred Finch, Victors, St Vincent's, and Bay front by Entering/ recording services into our data base, processing,submiĴing,paper work to be sent for billing, received payment, lig payments on data base also verifying insurance eligibility opening and closing cases . Company/Agency Mental Health Dep Admin and Kid scope Levis Stadium Santa Clara, CA Guest Service Representative 08/2014 - 11/2017 8/2014 to 11/2017 Guest Service Representative with Levi's® Stadium My responsibilities varied before, during and after the game or Event Held at Levis. Ohelp guests enjoy a safe and fun game day experience as an Ushers and ticket takers are often grouped together, so an usher might be asked to take tickets in addition to performing usher duties. In my case, as an usher I warmly greet fans as they enter the stadium. I scan each person's ticket and admits into the stadium.

08/2009 -8/2011 Gilroy Unified School District Yard Duty and front Office help when needed My Responsabilities the safety of the children at all times. Make sure no kids were left behind or wondering in campus Always provide great Communication with Parents and Students

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