Customer Service Administrative Assistant
Resume:
************@*****.***
Sebastian, FL 32960
Skills
●Leadership
●Communication and Presentation skills
●Strong Organizational Habits
●Leasing Experience
●Strong Administrative Skills
●Interpersonal and Customer Focus
●Relationship Building
●Staff Development
●Restaurant and Serving Experience
●Problem identification & Resolution
●Problem Solving & decision making
●Typing speed 75 WPM
●People Management
●Fundraising
●Domestic violence volunteer
Education
01/2015
coursework in medical field
Sane Juan college
01/1986
Diploma:
Executive Secretarial Program
Adelphi Institute
Brooklyn, New York
Christine Knice
Professional Summary
Executive Administrative Assistant with over 20 years of experience. Successful track record in office management, customer service, non-profit and executive administration. Self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Responds rapidly and appropriately to changing circumstances; evaluates problems make astute decisions to effect positive change and refocuses on new priorities. Thrives as a leader and as a team member committed to solving problems for customers and staff. Outstanding interpersonal communication skills; quickly establish rapport with clients and staff members. Reliable, organized, and detail oriented. Strong computer skills
Professional Experience
Lowes - Customer Service Representative/Cashier
05/2021-6/2023
●Answered customer inquiries and provided accurate information regarding products and services.
●Provided excellent customer service to resolve customer complaints in a timely manner.
●Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
●Remained calm and professional in stressful circumstances and effectively diffused tense situations.
●Responsible for opening and closing the store with minimal assistance from the store managers or shift lead.
Haynes Furniture - Business Office Clerk
01/2019 - 2020
●Processed incoming payments, including cash, checks, and credit cards.
●Provided assistance to customers with account information or problem resolution.
●Maintained accurate records of customer accounts in the database system.
●Performed general office duties such as filing, photocopying, faxing, mailing.
●Remained calm and professional in stressful circumstances and effectively diffused tense situations.
●ABC Liquor Store - Customer Service Representative
01/2018 - 01/2019
●Enter licensee orders in computer and on phone to prepare for pickup.
●Assisted with stocking shelves in retail stores which sold newspapers.
●Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
●Provided excellent customer service to resolve customer complaints in a timely manner.
●Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sentara Healthcare - Administrative Assistant
Norfolk, Virginia
01/2012 - 01/2016
●Administrative Assistant for the quality management department, as well as managing all administrative staff and ensuring all division procedures are followed area-wide.
●Assisting nurses and doctors in preparing presentations and documents.
●Ordered supplies as needed.
●Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
MACYS - AST Supervisor
Norfolk, Virginia
01/2012 - 01/2015
●Managing all staff and ensuring all division procedures are followed area-wide.
●Assist in planning and fundraising for local events, committees, and meetings.
●Scheduling and interviewing prospective employees and staff, ensuring all new hire paperwork is entered into the system, and sent to Human Resources in a timely manner.
●Preparing budgets and projections.
●Helping supervisors run the floor to better assist customers.
●Processed cash, credit, and check payments accurately and efficiently
American Cancer Society- Area Administrative Assistant
Pinellas Park, Florida
Area Administrative Assistant for Suncoast area
Managing administrative staff division wide
Assist in fundraising and planning local events, committee meetings and annual Gala
Maintaining sponsorships including donation tracking, auction items and raffle prizes
Securing event space, agendas, dinners and area board meetings
.
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