Administrative Assistant Customer Service
Resume:
NEELA MITRA
**************@*****.***
PROFILE
Communication
A professional Administrative Assistant with over eight years of experience.
Highly organized in setting priority and meeting deadlines.
Computer skills include Microsoft Word, Excel, PowerPoint, Outlook and SAP.
Recognize as a self-starter.
Excellent interpersonal and customer service skills.
A pleasant and patient telephone manner.
Excellent written and verbal communication skills.
Able to accurately record and transcribe meeting minutes.
Capable of multitasking as well as managing and meeting multiple deadlines.
Booked travel and accommodations to all expatriate.
Have scheduled and booked client appointments for service as well ordering office supplies.
Familiar with computerized bookkeeping and accounting systems.
All AR/AP activities
Pay roll activities
PROFESSIONAL EXPERIENCE
Securitas Inc.
Calgary/Edmonton 2012 – Present
Cover Reception
Answered alarms and investigated disturbances.
Provided administrative support by preparing confidential internal and external correspondence.
Inputted and balanced timecards. Assisted with new hire orientations
Experienced in booking and travel arrangements
Made liaise with head office for all travel and other expenses in payroll department.
Monitored and authorized all entrances and departures of employees and visitors.
Wrote reports of daily activities and irregularities, such as equipment or property damages.
Called police or fire departments in cases of emergency.
Answered telephone calls to take messages, answered questions.
Escorted individuals to specified locations.
Inspected and adjusted security systems, equipment, and machinery to ensure operational use.
Monitored and checked the building systems, such as air conditioning, furnace, or boiler.
Working knowledge of security systems and technologies such as Access Control and CCTV System.
National Research Council of Canada, Calgary, Alberta
Administrative Assistant/HR Coordinator 2008-2012
Provided administrative support by preparing confidential internal and external correspondence.
Inputted and balanced timecards. Assisted with new hire orientations
Experienced in booking and travel arrangements
Made liaise with head office for all travel and other expenses in payroll department.
Ensured confidentiality of payroll and other information
Prepared/Ran daily and weekly reports
Answered routine and non-routine telephone calls.
Maintained logs for Trends, Changed Requests, Changed Orders, and Letters.
Acted as the first contact person for the department and the team.
Composed, word processing, proof reading, formatting and grammatical editing.
Supported for a wide range of memos, letters, forms, spreadsheets, reports and presentations.
Maintained and organized calendars, schedules and organize tasks of management.
Interpreted contracts for Project Management Team.
Coordinated internal/external meetings; generated and distributed agendas, meeting minutes.
Coordinated and compiled departmental data on a weekly and monthly basis
Created PowerPoint/Visio presentations when requested.
Prepared orientation package for Health & Safety Act.
Maintained office equipment and order supplies.
CAPREIT, Mississauga, Ontario 2002-2008
(Canadian Apartment Property Real Estate Investment Trust)
Property Manager
Tracked all departmental expenses and maintained a detailed filing system of purchase orders.
Prepared lease agreements, Annual Budgets
Scheduling all the trainee officer.
Ensured that all maintenance was carried out appropriately.
Collected and recorded all income and expenses procedures.
Prepared monthly income and expense statements.
Prepared invoices for tenants immediately after service was performed.
Paid all expenses in a timely and efficient manner.
Carried out all filing, faxing, photocopying etc.
Provided all kind of Secretarial assistance to the District Manager.
Carried out rent collection and rent deposits
Carried out move-in and move-out inspections
Completed a move-out report and tenant communication management
Posted online advertisements and maintained current marketing efforts
Provided rental showings and sales strategies. Prepared all leasing and sales documentation
Canadian International Development Agency (CIDA), Bangladesh 1996-2002
Senior Secretary/Office Manager
Serves as an Executive Secretary and an Office Manager
Work as a great team in Marketing and Fund raising.
Swedish Embassy (SIDA), Bangladesh 1991–1996
Executive Assistant /Archivist
Served as a Confidential Secretary to the Counselor and Ambassador with a very High Confidentially.
TRAINING : First Aid & CPR Training.
Alberta Security License
Leasing training
Teaching ESL
EDUCATION
Diploma in Business Application, Toronto School of Business (CDI College)
Writing for Professionals, British Council
Secretarial Science, Irish Concern
Languages: English, Bengali, Urdu, Hindi
Bachelor of Arts, University of Chittagong, Bangladesh
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