Information Technology Administrative Support

Keisha Jeter

***********@*****.*** 864-***-**** Boiling Springs, SC

SUMMARY

Seasoned with many years of combined experience in Information Technology, Administrative Support, financial oversight, and HR Management. Skilled in database management, donor relations, contract/vendor management with adept in procurement processes and onboarding coordination at BMW. Seeking a support role to leverage extensive technical support background and vendor relationship management expertise.

WORK EXPERIENCE

TreesUpstate Greenville, SC Part-time Executive Administrative Assistant Feb 2024 - Present

• Manages financial and donor records, ensuring accuracy and timely generation of reports to support executive decision-making.

• Oversees human resources functions, including payroll processing and coordination of employee onboarding documentation.

• Maintains and utilizes the Network for Good database for tracking and acknowledging donations, generating development reports, and supporting fundraising activities.

1st Responders Spartanburg, SC Respite and PCA (Part-time Caretaker) May 2023 - Present

• Delivers compassionate in-home care to individuals with special needs, ensuring their safety and well-being under adult supervision.

• Executes a range of required duties as directed by guardians to support the daily living activities of clients.

BMW Greenville, SC Support Specialist Apr 2019 - May 2023

• Managed the requisition process and monitored purchase order statuses to facilitate timely invoicing.

• Coordinated onboarding logistics for new hires and transfers, including systems, software, and hardware access, utilizing a checklist to ensure comprehensive information gathering.

• Provided technical administrative support in procurement processes, asset control management, and supplier relationship management, ensuring operational efficiency.

• Oversaw travel and expense reporting using Concur, and supported department training initiatives by communicating targets and reporting on completion rates.

Michelin Greenville, SC Technical Team Lead Jul 2018 - Apr 2019

• Identified and resolved a wide range of software and hardware issues, enhancing system reliability and user satisfaction.

• Managed and assigned support tickets using ServiceNow, maintaining a high level of service in line with Service Level Agreements.

• Developed and distributed technical documentation, contributing to the knowledge base and proficiency of the technical team.

Denny's Spartanburg, SC Desktop Support Analyst Mar 2017 - Jul 2018

• Assisted in compiling employee information for system, software, and hardware access needs, improving the accuracy of account management processes.

• Managed the creation and deactivation of user accounts for new hires, transfers, and terminations, maintaining system security and data integrity.

• Troubleshoot and resolve a variety of software and hardware issues, ensuring operational efficiency and user satisfaction across multiple device platforms.

American Credit Acceptance Spartanburg, SC IT Support Specialist Apr 2011 - Mar 2017

• Managed user account lifecycle, including creation and deactivation for personnel changes, ensuring seamless transitions and system integrity.

• Delivered comprehensive support for various hardware and software, troubleshooting issues to maintain optimal operational efficiency.

• Administered imaging processes for desktops and laptops, maintaining meticulous inventory records and system deployments.

Verizon Wireless Spartanburg, SC Technical Support Coordinator I/Retail Support/Customer Service Coordinator Nov 2001 - Sep 2010 (Awarded 2005 Departmental Employee of Year in Retail Support)

• Analyzed customer requirements to recommend appropriate product features, ensuring alignment with technical specifications and limitations.

• Addressed and resolved customer handset issues, including data and voice service problems, for a range of devices such as Blackberry, Android, Apple and Windows smartphones.

• Utilized Remedy ticketing system for reporting and escalating network issues, contributing to the maintenance of service quality and reliability.

SKILLS

Monitoring • Operations Analysis • Equipment Maintenance • Vendor/Supplier Management • Finance • Contracts • Procure to Pay • Wireless Network Configuration • Asset Management • HR Support • PC Support • Content Creation • Social Media

TICKET SYSTEMS

JIRA, Remedy, ServiceNow, Dell KACE

COLLABORATION/PROJECT MANAGEMENT

Microsoft Teams • Zoom • Skype • Cofluence • Concur • SmartTrack • Google Workspace

COMMERCIAL OFF THE SHELF SYSTEMS

SAP • SRM • COUPA • QuickBooks • SalesForce • WordPress • Canva

EDUCATION

Grantham University, Kaplan University

Associate’s degree credits in Computer Engineering Technology and Applied

Behavior Analysis

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