Customer Service Front Desk

Core Skills

Customer Service & Conflict Resolution

Phone Etiquette & Customer Service

Bilingual-English & Spanish

Front Desk & Reception Support

Patient & Client Communication

Insurance Verification & Scheduling

EMR Systems (Epic, eClinicalWorks)

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Bilingual: English & Spanish

Data Entry & Recordkeeping

HIPAA Compliance

Team Collaboration & Phone Etiquette

Professional Summary

Friendly, bilingual Customer Service Professional with over 10 years of experience delivering exceptional support across healthcare, retail, and administrative settings. Skilled in managing patient and client needs, resolving issues efficiently, and providing seamless front desk and clerical operations. Adept at working in fast-paced environments while ensuring a positive and professional experience for every customer or patient.

Professional Experience

Kessler Institute for Rehabilitation, West Orange, NJ

Unit Secretary (PRN) – Apr 2023 to Present

Serve as first point of contact for patients and visitors, delivering clear, compassionate communication.

Manage phone lines professionally and coordinate timely responses to inquiries and care team requests.

Support patients by ensuring accurate scheduling, record maintenance, and care coordination.

University Hospital, Newark, NJ

Pathologist Secretary – Apr 2023 to Sep 2024

Delivered prompt communication between departments and ensured accurate reporting of lab results.

Utilized EMR systems to support internal service teams and maintain high-quality patient experience.

East Orange General Hospital, East Orange, NJ

Unit Secretary (PRN) – Nov 2020 to Jul 2022

Provided administrative support with a customer-first approach, ensuring timely service for patients and staff.

Maintained and updated charts and systems to support an efficient care environment.

Heart Center of the Oranges, East Orange, NJ

Front Desk Receptionist – Nov 2018 to Nov 2022

Greeted patients and ensured they received prompt, courteous service before appointments.

Handled insurance verification and resolved coverage issues to prevent delays.

Responded to prescription inquiries with professionalism and clarity.

ShopRite Supermarkets

Customer Service Representative – Jan 2007 to Dec 2019

Assisted customers with questions, returns, and product concerns in a fast-paced setting.

Managed data entry in Excel and resolved customer service issues with patience and professionalism.

Collaborated with internal departments to ensure accurate and timely service.

CareOne

Receptionist / Administrative Assistant – Feb 2015 to Apr 2018

Answered phones, greeted guests, and supported both patients and staff with a friendly demeanor.

Coordinated appointments and patient transportation while maintaining accurate records.

Education

High school diploma

Languages

English (Fluent)

Spanish (Fluent)

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