Power Bi Developer

Vijaya Lakshmi Kothimbakam

Cary, NC ******@*****.*** 973-***-****

SUMMARY

Power BI Developer with hands-on experience designing and implementing scalable dashboards and reports. Strong expertise in Power BI, DAX, SQL, Power Query, data modeling, and business process analysis. Adept at bridging the gap between business objectives and technical solutions, with experience creating impactful visual insights, automating processes, and supporting decision- making.

SKILLS

Visualization & Reporting: Power BI, Power BI Desktop, MS Excel, Power View, PowerApps Languages & Tools: SQL, DAX, M Query, SAS, PL/SQL

Data Integration & ETL: Power Query, SSIS, SSRS, SSAS Databases: SQL Server, Oracle, MySQL, Azure Synapse, MS Access Platforms: Power BI Embedded, Power BI Premium, Performance Analyzer, Power BI Service, Microsoft Office Suite, SharePoint, Cloud services EXPERIENCE

Power BI Developer & Business Analyst

Ritecoders, Liberty Mutual

Oct 2023 – Present

• Developed and deployed interactive Power BI dashboards using DAX, Power Query, and SQL, improving stakeholder insights and decision-making.

• Built complex data models integrating SQL Server, Excel, and web APIs, improving analytical capabilities and reducing redundancy.

• Implemented Row-Level Security (RLS) and created custom PowerApps forms to streamline budget entry and requirement gathering.

• Designed paginated reports with Power BI Report Builder and published to the Power BI Service for enterprise use.

• Provided KPI trends and collaborated with cross-functional and leadership teams to suggest actionable strategies.

• Utilized M language to automate file appends from SharePoint folders and perform advanced transformations.

• Built paginated reports using Power BI Report Builder, enabling tabular exports and meeting operational reporting needs.

• Collaborated with stakeholders to understand reporting requirements and translate them into impactful visualizations using maps, cards, and multi-layer charts.

• Conducted performance tuning using the Performance Analyzer, significantly improving the efficiency of large datasets with Power BI Premium.

• Migrated legacy Excel and SSRS reports into Power BI, streamlining report maintenance and improving data accessibility organization-wide

Paralegal – Business Immigration

Ogletree Deakins – Raleigh, NC

Nov 2021 – Sep 2023

• Supported Fortune 500 clients in preparing and managing non-immigrant and immigrant visa petitions, ensuring full compliance with U.S. immigration laws.

• Analyzed complex immigration scenarios and provided tailored case strategies; drafted support letters and gathered legal documentation.

• Created structured case-tracking systems to ensure proactive case management and filing within tight deadlines.

• Handled Requests for Evidence (RFEs) with attorneys, identifying patterns that informed future filing improvements.

• Gained experience working with large datasets of client information — building strong attention to data accuracy, confidentiality, and compliance.

• Collaborated with cross-functional legal and HR teams to align case strategies with business objectives and global mobility plans.

• Utilized internal databases and reporting tools to monitor case metrics, ensure SLA compliance, and prepare attorney and client review summaries.

Supervisor, Written Correspondence

USCIS & DoS – National Visa Center – Portsmouth, NH Dec 2019 – Aug 2021

• Led and mentored a 19-member team responding to high-volume, time-sensitive immigration queries from beneficiaries, sponsors, attorneys, and government agencies.

• Initiated cross-departmental reviews to ensure alignment with the latest USCIS policy changes.

• Escalated complex issues to appropriate departments and tracked resolutions through case systems like ELIS and PCQS.

• Streamlined internal communication and reporting processes; introduced improvements in QA workflows.

• Provided case guidance to cross-functional teams and updated procedural documentation.

• Managed day-to-day operations, including scheduling, SLA adherence, performance tracking, and team workflow optimization.

• Developed and maintained QA processes, tracking systems, and standardized templates to ensure 98% accuracy in outbound correspondence and full compliance with evolving USCIS and DoS guidelines.

• Led daily huddles, weekly cross-functional meetings, and 1:1s to address performance goals, training needs, and process challenges.

• Collaborated with senior leadership and HR on workforce planning, coaching plans, and team development initiatives.

• Contributed to internal reporting by compiling metrics and insights used by senior leadership for strategic decision-making.

• Responded to immigration case inquiries and assisted in resolving complex customer issues through research and interdepartmental coordination.

• Handled support calls, assisting applicants, beneficiaries, and legal representatives with case updates, document submissions, and immigration procedures.

• Interpreted and explained complex immigration policies clearly and professionally, ensuring accurate communication and improving client satisfaction.

• Logged case details, actions, and follow-ups into ART and other internal systems to ensure full audit trail and accurate reporting.

• Recognized for reliability, accuracy, and customer-focused service in a highly regulated environment.

Business Analyst

SSI Technologies – Chennai, India

Jan 2005 – Jun 2008

• Supported change and incident management on multiple shifts through rotation.

• Hosted bridge calls for troubleshooting sessions and documented audit/issue logs.

• Proactively follow up on unresolved issues and customer concerns.

• Reported incidents to the right teams for resolution or escalated to higher-ups if required.

• Planned and coordinated change schedules and assisted with release conflicts and negotiations between Infrastructure teams, Product teams, and Business stakeholders.

• Conducted Change reviews, Release Readiness reviews, and Go/No-Go reviews.

• Maintained standard work documents and metrics on SharePoint and Remedy.

• Provided effective service through active listening and attention to detail.

• Maintained user manuals, standard work documentation, and calendars.

• Maintained weekly forecasts and generated reports for release and audit reconciliations.

• Facilitated month-end and year-end change and release closing procedures.

• Working experience in change and release management for IT projects and products.

• Knowledge of planning, change, and delivery methodologies like Agile, Waterfall, and ITIL.

• Change, Incident, and Release management using Remedy, Service Desk, Jira Training and Certifications

• Certified Microsoft Power BI Data Analyst - PL-300

• Power BI Training

• Tableau, R, and Python

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