Customer Service Front Desk

Rosslyn Mateo

New Dimensions High School

**** - ****

Skills and Abilities

Education

Increase Health and safety management.

Problem Solving Skills

Communication Skills

Multitasking

Time Management

Bilingual

Detail-oriented

self-motivate

Technical proficiency

Front desk administration

2021 - 2023

Achievements

Experience

Scheduled and coordinated meetings.

Improved rating by 1.5 providing excellent customer service

Documentation and reporting- keeping detailed

records resolutions.

Feedback improvement- gathering and analying

issue and feedback and collaborated with

management to improve customer satifaction

Welcomed 30-50 student and guest checking in fast

paced environment.

Managed multiple phone line and emails handling

them with exceptional customer service.

Direct client inquires and resolve conflicts.

use active listening to de-escalate problem where

both parties are satisfied

Provided administrative support via Microsoft Excel 407-***-****

*******.*****@*****.***

Kissimmee, Fl

Beyond Institute and Career Center

Alliance Realty

Kept and organize file, collected information from seller and buyer.

schedule clients for multiple showing in one day

Kept up updated information for buyer and seller

Made sure all parties was updated and inform of any changes or with upcoming rentals or sells

Real- Estate license

2022

2022- currently

Greeted over 100 guests daily.

Assigned and unassigned units to guests and made

sure the unit given was clean and ready for the guest to stay in.

Ensure every guest had the proper information about the property.

Collected payment from every guest.

Effectively resolved numerous amounts of customer

complaint daily, ensuring high level satisfaction

Front Desk Agent

Westgate vaction villas

2023-2023

Q Nails and Spa

2023-current

Receptionist

Managed client appointments and inquiries, enhancing customer satisfaction through effective communication and problem resolution.

Developed strong multitasking abilities by handling up to 100+ clients daily, ensuring smooth salon operations. Maintained accurate records and scheduling using numerous demonstrating strong attention to detail and technical proficiency.

Provided exceptional customer service in a fast-paced environment, enhancing client satisfaction and fostering repeat business, which developed my communication and problem-solving skills relevant to remote work

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