Call Center Customer Service

Alfrida Spence

Email: *******.*********@*****.*** Phone: 973-***-****

Career Summary Customer Services Professional with more than twenty-five years of expertise including call center experience in sales and retention. Excellent detailed and prioritization skills that will be an asset to any organization.

State License Certified to sell life insurance in the state of New Jersey

Skills & Abilities Refined written and verbal communication skills

Situational based decision-making skills

Experience Medical Billing Assistant October 2021 – March 2025

Set up payment plans and made one payment solutions

Called patients who needed assistant with delinquent payments

Customer Service Rep, EZ Pass-NJ October 2017 – July 2021

•Answered 80 -100 calls per shift

•Resolved customer questions & issues

•Opened new accounts

•Assisted with payments

•Provided information on procedures & policies

Call Center Rep, Newark Community Health April 2016 – September 2017

•Handled inbound calls approximately 30-40 per day

•Scheduled appointments for patients

•Facilitated patient referrals

•Initiated approximately 50 outbound calls daily

•Conducted training for new call center reps

Call Center Rep, Affiliated Monitoring February 2012 – May 2015

•Assisted customers with account inquiries

•Suggested appropriate products & services

•Dispatched emergency services as necessary

Alfrida Spence

Email: *******.*********@*****.*** Phone: 973-***-****

Customer Account Rep, Comcast February 2007 – January 2012

• Sold cable, internet & telephone services

•Resolved customer questions & issues

•Opened new accounts

•Met and exceeded all monthly performance and retention goals

Volunteering Ivy Hill Neighborhood Association

•Executive Board Member since 2012

•Solicited and enrolled new members

•Coordinated association events

Education Taylor Business Institute – New York, NY – Occupational Sciences

Associate Degree

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